1、Styles:A.Block Style齐头式（每行都从左边开始、取齐）B.Indented Style缩行式（每段开始一般缩入5个 英文字母）C.Simplified Style简易式(大体舆齐头式相同，但删去称呼舆结束语Salutations:Dear Mr.Martin / Mrs.Martin / Martin / Sir / Madam / Sir or Madam / ManagerBodyComplimentary Closings:Sincerely yours / Sincerely / Best Regards / Best Wishes / Yours / As ever
2、Signature:Virginia Tao Virginia TManager, sales department,Guangzhou Co.,LtdWanfu road, Guangzhou Guangdong 510000Phone: 123456 Fax:23456789Componenta. 三段式设定全文的主题及架构阐述主旨conclusionb. top-down 式先述正题，后述背景或理由Standard Content OrganizationSample: (三段式）三段式）Dear Sir:Ive just read the news on your Web site t
3、hat you plan to release your internet browsing software,ZWAE95, sometime around April this year.I wonder if I could have any further information about this new software. I am particularly interested to know whether this software can handle Chinese characters.Thank you for your attention. I am lookin
4、g forward to hearing from you soon.Sincerely,Virginia Lee()Guangzhou trade Co., Ltd.Sample: (top-down式）式）Dear Miss Wang,In order to improve the efficiency of our office, I would like to propose that we purchase a new copy machine.With only one copy machine at the moment, many of us are simply wastin
5、g our time waiting to use the machine. An additional copier will surely reduce this unnecessary waiting time and thereby improve our working efficiency, which I believe will justify the cost of the new machine.For your information, I am sending you by separate mail a brochure of the latest models of
6、 PCC fax copiers, which seems ideal your use at office.Thank you for your consideration.Sincerely,MailuengTips:营造良好的荧屏印象：营造良好的荧屏印象：调整每行的字数长信应分段运用条列式写法The monthly staff meeting about operation review will be held at 10:00AM on Monday, April 5th, in No.5 Meeting Room.Date: 10:00AM, April 5th, 2003Plac
7、e: No.5 Meeting RoomSubject: Operation ReviewTips:Politeness:Dear Mr.Leo:In my previous E-mail of January 5th, I requested that the budget estimate for the first quarter of 2003 to be submitted by January 30th. However, I still havent received it by today. Please handle it in immediately or by Febru
8、ary 10th at the latest.BR,Virginia LeeDear Mr.Leo:It seems I still havent received your budget estimate for the first quarter of 2003.Could you spare sometime to handle it and send it to me ASAP? I need it by February 10th at the latest. If there are any problems, dont hesitate to contact me directl
9、y.Thanks & BR,Virginia LeeTips:If you need somebody to cooperate:Could you tell meI would like to knowI am writing to askWould you pleaseI wonder if you couldIf you have good or bad news:I am pleased / glad / so happy to tell you thatGood news! We haveI am sorry / upset / regret to tell you thatI am
10、 afraid thatTips:If you agree/ disagree with somebody:Thats fineNo problemSure, go aheadOf course, you canI am afraid you cantUnfortunately, at the momentThere seems to be a problem withThere may be a misunderstanding aboutTell somebody how they can contact you:You can reach me by calling my secreta
11、ry on/ by calling me on 123456 / by Email at .You can fax me on 123456It may be better to phone me. I am in office fromtoTips:Ending an E-mail:Thanks for your kind attention!Thanks for your active cooperation!Your active cooperation will be highly appreciated!I am looking forward to have your reply!
12、If there are any problem, please dont hesitate to contact me directly.Have a nice day/ weekend/ journeyTips:Use smiley to express emotion:(_) 或(_*):-) 注脚：Thank you very much for your help! or : 微笑: 开怀大笑: 嘀咕or : 叹气: 只是开玩笑 = just kidding: 不舆置评; 唔E-mail CategorieskBusiness E-mailkPersonal E-mailBusines
13、s E-mail订购、交涉订购、交涉Dear Ms.White,Based upon your quotation of June 25th 2003, we, as Buyer, would like to place an order with you, as Seller, as follows:DescriptionQuantityPrice(per unit)HT-25 pen & ball pen30$200.00ZA16 Letter set50$40.00Please send by airfreight to our office in Beijing. And please
14、 include insurance in our bill. We will instruct our bank to transfer as soon as we receive your invoice and bill.Janet WangUseful expressions:1. We shall book a trial order with, provided you will give us a 5% discount;2. We regret that we cannot place an order at the prices we quoted six weeks ago
15、;3. As our customers are badly in need of these goods, we hope you will send them at an early date;4. We would like to cancel the order for the good because of the change in the home market;5. If these goods move quickly, we will place further orders in the near future.投诉及处理投诉及处理Dear Ms.E.Scot,We re
16、gret to inform you that 3 cases in the consignment were damaged on arrival. This seems to be the result of careless handling. We have put them to one side so that you are able to see for yourself the extent of the damage.We would be grateful if you could replace the damaged merchandise within the ne
17、xt week.Sincerely,Weiming LinUseful expressions:1. We regret to inform you that the quality of the goods you supplied were not satisfactory;2. The parcel arrived torn;3. The packing case had been damaged in transit and the machine is unusable;4. 3 of them are badly damaged/lost;5. Would you please r
18、eplace the 3 of them promptly.Dear Mr.B.C.King,Thank you for your letter of October 2002. We were very surprised to learn that some of the articles delivered to you were damaged. We have checked with our shipping department and they told us that the goods left here in perfect condition.We are not ab
19、le to accept responsibility for transport damage.Your claim has been passed to our insurance company, who will get in touch with you soon.We hope this arrangement is satisfactory.SincerelyUseful expressions:1. We have looked into the matter thoroughly. All our consignments were packed with the great
20、est possible care, and we are not able to accept full responsibility for this damage;2. We dont think we should be responsible for the damage;3. Under our guarantee, you will be responsible for the repair charges for any misuse of the goods.通知通知Dear Customers,On April 1st,2003, we are moving to the
21、larger and more modern building at F13 290 Zhanqian Road, Guangzhou.Our business has grown so considerably in recent years that we are no longer able to provide our customers with the kind of services we wish to give in the present building.We are looking forward to your coming at the new building.S
22、incerely,Frank Kao预约预约Dear Sirs,We are planning a buffet lunch party for our visiting group on 1st September and your hotel has been recommended to us. We expect to invite about fifty guests and would be grateful if you could send us specimen menus, wine lists and details of your room charges. Would
23、 you also confirm that the Banqueting Hall is free on that day.Yours faithfully,Useful expressions:1. Would you please book me a single room with private bath for the nights from 4th to 8th September, 2003?2. Please reserve a double room with private bath or shower for me for the night of the 23rd O
24、ctober, 2003.3. Would you please let me know what your charges are for single rooms with and without private bath?4. Thank you for your letter confirming my booking for the night of the 23rd October. Enclose the deposit of $1 which you ask for.邀请邀请Dear Mr.Jones,As your know, the Chinese Textiles Exh
25、ibition will be held at the Nation Exhibition Center, London, from October 14th-30th and, should you or one of your colleagues wish to visit this interesting event?If is, please let me know and I will arrange to send you a ticket.While I will not have an office at the center throughout the exhibitio
26、n period, if you would be kind enough to let me know in advance the date and approximate time of any intended visit, I will make arrangements to be on hand to receive you.Yours Sincerely,接受邀请接受邀请Dear Mr.Sung,We shall be happy to accept your kind invitation to the Reception of a farewell to the Chine
27、se Delegation. I am looking forward to coming and would also like to bring with Mr.Black who takes a direct interest in our contact with China. We hope that this will be in order.Yours faithfully, 拒绝邀请拒绝邀请Dear Mr.Zhang,On behalf of my wife, and in my own name, I write to express my appreciation and
28、thanks to you for your kind invitation to attend a reception at the Embassy on the occasion of the Thirtieth Anniversary of the Founding of the Peoples Republic of China.To our regret, owing to Company duty that takes me overseas at this time, we are unable to accept your invitation and we should be
29、 glad if you would accept our apologies.I hope you will permit my wife and myself to send good wishes to you, your staff and our friend in China, on this happy occasion.Yours sincerely,Personal E-mail感谢信感谢信Dear Mr.Sung,I did so much enjoy the opportunity of dining with you last Monday evening.It was
30、 an excellent dinner and what I appreciated more is to have spent the most enjoyable and interesting evening with you in your company.Thank you for the pleasure you gave me.Yours sincerely,Useful expressions:1. I so enjoyed our lunch yesterday. Thanks a lot.2. I am writing to thank you, on behalf of
31、 my wife and myself, for the lovely time we had at your party last night.3. I dont know how to thank you for your kindness to my wife and me. We both appreciate it immensely.4. Many thanks for your hospitality.祝贺祝贺Dear Mr.Benson,As another year draws to a close, I have pleasure in recollecting how m
32、uch we have appreciated working with you over the past twelve months.I sincerely hope that our pleasant business relationship will continue for many years to come.I would like to wish you a merry Christmas and a happy New Year.Yours sincerely,祝贺朋友晋升祝贺朋友晋升Dear Mr.Robinson,I was delighted to hear that
33、 you were appointed to the Board of Ingersoll-Rand Company. This is a marvelous achievement, though no more than you deserve. Please accept my heartiest congratulations and best wishes for the future.Yours sincerely,Useful expressions:1. I have just heard the great news of your new appointment as th
34、e director the your organization. Congratulations!2. It is with great pleasure that we send our congratulations and best wishes on the occasion of your new appointment!3. I just want to tell you how thrilled I am to hear of your new promotion and I am dying to know all about it!祝贺新婚祝贺新婚Dear Mary and
35、 George,Lina and I were delighted to receive the announcement of your marriage.Please accept our most sincere congratulations and very best wishes for all the good future in the world.Yours Affectionately,Allen告别告别Dear Mr.Jackson,I am afraid I will not be able to see you again before my immediate de
36、parture, so I am now writing to say good-bye.My stay in England has been an unforgettable experience. I have seen so many places of interest and met so many warmhearted people. All this is due to your thoughtful arrangements, for which I feel obliged to express my heartfelt thanks again. Now I must
37、go back to China and I sincerely hope I will have the opportunity to reciprocate your cordial hospitality in the not too distant future.With all my best wishes.Yours sincerely,Useful expressions:1. Before leaving, I would express my sincere thanks for all the assistance you have rendered me during m
38、y stay in your country, and hope to greet you in my own country in the near future;2. On the eve of our departure, it is great pleasure to write to you to express our sincere thanks to you for your warm reception and hospitality extended to us during our visit to your factory.道歉信道歉信Dear Mr.Chen,I re
39、gret very much that I have lost the address of Mr. Wang, and thus have not been able to call on him for the possibility of obtaining a job for your son. I have been very busy attending to my numerous affairs since I arrived at Shanghai. However, I remember the commission you requested me to do when
40、I was leaving Nanjing. Upon looking up my file when I had a few leisure hours yesterday, I could not find the address of Mr.Wang. I must apologize for my negligence. In the meantime, if you care to send me his address, I shall be glad to make the call and arrange things according to your instructions.With best regards.
