1、国际商务礼仪Unit 4 Meeting and Greeting EtiquetteFocal PointsvThe rules for business greeting and introductionvHow to greet in business settings vHow to make business introduction professional Greeting is an act of communication in which human beings intentionally make their presence known to each other,
2、to show attention to, and to suggest a type of relationship or social status between individuals or groups of people coming in contact with each other. Greetings can be expressed both audibly and physically, and often involve a combination of the two. Greetings are often, but not always, used just p
3、rior to a conversation.Lead-invGreeting What is Greeting?vMeeting and Greeting Etiquette It refers to the nonverbal and verbal behaviors help to define your social skills by using effective handshakes, good eye contact, and making the proper introductions to show proper etiquette when you are meetin
4、g people in business settings.Lead-in Contents: vBusiness Greeting and Introduction vBusiness Greeting vThe Art of Business Introduction Lead-invBusiness Greeting Business Greeting and Introduction vA business greeting is your first opportunity to make a positive impression on business contacts.vAn
5、effective business greeting is one way to display your poise, grace and professionalism. Business Greeting and Introduction Business Introduction Types of introduction:lSelf-introductionlIntroduction to otherslGroup introduction Orders of introduction : lIntroduce the one in lower status to high sta
6、tus；lIntroduce the youth to the old；lIntroduce male to female；lIntroduce the host to guests；lIntroduce unmarried to marriedlIntroduce the late one to the early arrival one Business Greeting Greeting Standard lChose the concrete content carefully.lCare about the precedence order carefully.lWhen two s
7、ides meet, the one who is in lower status should greet to the higher status. if you also need to greet a lot of people, you should greet from the respect one or the one who is near you，and it will follow by the line. When others greet to you first, you should response at once.lCare the attitude. You
8、 must greet others with passion. There are three points as follow: （1）smile （2）generosity （3）clear voice Business Greeting Different means of GreetingHandshakingEmbracing Bowing Kissing The Art of Business Introduction Proper introductions help to establish rapport when meeting people.lDont turn you
9、r backs on either side, and you should simile and have a very formal manner;lLanguage should be clarity, and it can make others know the information clearly;lTake care of the title, such as managers; lThe introduced one should stand up; After introduction, the two sides can shake hands and exchange
10、cards;lAfter introduction, the introducer should guide the two sides. The Art of Business Introduction When you are making the introduction.Look first at the person to whom you are making the introduction, then turn to the other person as you complete the introduction.Speak clearlyState your introdu
11、ctions courteously.Introduce people by names and titles they prefer.When you share last name, introduce your spouse and offspring to adults by first names onlyIntroduce other family members by their full names unless they request otherwise.Dont repeat names unnecessarily.When introducing someone to
12、a group, name the group members first.Start some conversation The Art of Business Introduction When you are being introducedListen carefully, be attentive and focus on names.Respond graciously.Use the names by which people are introduced.Correct any mistake as soon as graciously as possible.Listen f
13、or conversational cues.Wait until all introductions are complete before conversing. The Art of Business Introduction Examples:“Mr. Cogwell, I want my daughter, Cynthia, to meet you. Cynthia, this is Mr. Cogwell, the president of this company.” (Young to Old)“Jane, Id like to introduce Harry Newman,
14、my nephew. Harry, this is Dr. Jane Arrowsmith, head of our hospital.” (Junior to Senior)Exercises. Role-play activity l Divide the class into groups; l Greet and introduce each member of the group to one another.ExercisesII. Decide the following cases are True or false, and state your reasons.1. You
15、r boss, Ms. Alpha, enters the room when youre meeting with an important client，Mr. Beta. You stand up and say “Ms. Alpha, Id like you to meet Mr. Beta, our client from San Diego.” 2. In a business greeting, if someone forgets to introduce you, it is appropriate to move on with the conversation witho
16、ut saying anything.ExercisesIII. What will you say to introduce the following people to know each other? Please write down the exact expressions and sentences you will use to introduce them, making it like in the real situation. Cynthia Green, your assistant; George Cogwell, president of the company you are visiting. Brown Smith, a peer from Canada; Li Jiang, your new sales assistant. Harry Newman, your cousin; Jane Arrowsmith, head of your department.
