1、1Job Description Security 保安部工作培训保安部工作培训Job description security 2General Responsibilities of All Security Staff保安部员工职责保安部员工职责To ensure a high level quality customer service:welcome customers and to maintain a safe and clean shopping environment.确保高水平的客户服务意识确保高水平的客户服务意识,，热忱待客和保持一个安全，热忱待客和保持一个安全,、舒适、
2、干净的购物环境舒适、干净的购物环境.To ensure the safety of the customer,staff and company asset and merchandise.保证顾客保证顾客,员工员工,公司资产和商品的安全公司资产和商品的安全.To enforce the store rules and procedures.加强店规，并确保正常实施加强店规，并确保正常实施.Mission:任务任务:Job description security 3General Responsibilities of All Security Staff保安部员工职责保安部员工职责Secu
3、rity represents Carrefour.He guarantees the public image of the company.保安代表家乐福保安代表家乐福,它能保证公司的公共形象它能保证公司的公共形象.His specific mission is:Safety of Person and Property.他的特殊职责他的特殊职责:人身和财产的安全人身和财产的安全.He is ready at any time to maintain the safety at any place in the store.他随时随地维护店内的一切安全他随时随地维护店内的一切安全.He h
4、as a welcome role,which implicates:他饰演一个热忱待客的角色他饰演一个热忱待客的角色:也就是也就是:Kindness 温和温和Availability 亲切亲切Smile 微笑微笑He must show:discretion,politeness,punctuality,integrity and composure in all circumstances.应当表现出应当表现出:谨慎谨慎,诚实诚实,有礼貌有礼貌,守时守时,完善及在任何情况下冷静沉着完善及在任何情况下冷静沉着.Job description security 4General Respons
5、ibilities of All Security Staff保安部员工职责保安部员工职责He doesnt smoke,eat or drink when he is on duty.当班时不吸烟当班时不吸烟,吃其它任何东西吃其它任何东西.He wears the Carrefour uniform with the badge,(except plain-clothes guards).应穿着家乐福工作制服应穿着家乐福工作制服,佩戴名牌佩戴名牌(便衣人员除外便衣人员除外)，讲究个人卫生，讲究个人卫生.He doesnt chat unnecessarily with staff,suppl
6、iers or customers.不应无故与同事不应无故与同事,供应商供应商,顾客闲谈顾客闲谈.He has no private relationship with staff,suppliers or customers at work.工作时不得与同事工作时不得与同事,供应商供应商,顾客有亲密或私人关系顾客有亲密或私人关系.He enforce the“No Smoking”.维护维护“禁止吸烟禁止吸烟”区域的规定区域的规定.He checks if the Fire Fighting equipment is in working order everyday.每日检查灭火装备是否工
7、作正常每日检查灭火装备是否工作正常.He checks the clearing of emergency exits.检查紧急出口是否畅通无阻检查紧急出口是否畅通无阻.Job description security 5General Responsibilities of All Security Staff保安部员工职责保安部员工职责He reports to security management,duty store or store manager every incident or accident,according to its importance.根据事故的重要性根据事故
8、的重要性,应向保安经理应向保安经理,值班经理汇报所发生的一切值班经理汇报所发生的一切.In case of fire or special event,he enforces the procedure.如发生火灾或特殊事故如发生火灾或特殊事故,应依程序处理应依程序处理.He knows the organization chart,the procedures and the functioning of the store.应了解应了解,组织组织,安排店内工作程序安排店内工作程序.If necessary,he bring s cleaning company in.依需要请清洁公司来店依
9、需要请清洁公司来店.He acquaints oneself with last daily events and characteristic order before working.工作前应熟悉前一天所发生事件及特殊情况处理程序工作前应熟悉前一天所发生事件及特殊情况处理程序.He doesnt leave his position without the consent of security management.没有得到保安部经理的许可不得离开工作岗位及随意撤岗没有得到保安部经理的许可不得离开工作岗位及随意撤岗.Job description security 6Job Descri
10、ption Per Position各岗位工作细则各岗位工作细则Security Chief:保安部主管保安部主管:Be an example by respecting store rules and procedures.率先遵守店内的规章制度及程序率先遵守店内的规章制度及程序.Organize good control of all procedures linked to security matters.组织有关安全的所有程序的严格实施组织有关安全的所有程序的严格实施.Develop and keep good relations with local authority.发展与保持
11、和当地政府机关的良好关系发展与保持和当地政府机关的良好关系.Identify potential risk and propose action plans to guarantee the safety of assets,merchandise and people in the store.预见潜在的危险预见潜在的危险,并提出行动计划并提出行动计划,以保证店里资产以保证店里资产,商品和人员的安全商品和人员的安全.Propose and organize actions to develop the good image of the store and of the security d
12、epartment.提出和组织行动来发展店和保安部的良好形象提出和组织行动来发展店和保安部的良好形象.Report to store manager any abnormal situation immediately.时刻向店长汇报任何不正常的情况时刻向店长汇报任何不正常的情况.To be continuedJob description security 7Job Description Per Position各岗位工作细则各岗位工作细则Security Chief:保安部主管保安部主管:Ensure the quality of cleaning activity.保证清洁质量保证清洁
13、质量.Plan safety demonstration to prevent emergency events.举行消防演习来防止事故的发生和扩展举行消防演习来防止事故的发生和扩展.In charge of staff training.负责员工的培训负责员工的培训.Control the goods flow at RY,sales area and storage according to security needs.根据安全需要根据安全需要,保证收货区保证收货区,卖场和仓库的有序卖场和仓库的有序.Organize goods in-out checking.检查商品的进出店检查商品的
14、进出店.Control internal theft.核查、防止内部偷盗核查、防止内部偷盗.Job description security 8Job Description Per Position各岗位工作职责各岗位工作职责Assist the security chief in managing and communicating with staff.在管理和员工交流方面协助保安主管在管理和员工交流方面协助保安主管.Be an good example by respecting store rules and procedures.成为遵守店规和程序的好榜样成为遵守店规和程序的好榜样
15、.Fight against theft.与偷盗行为做斗争与偷盗行为做斗争.Ensure the permanent quality cleaning activity.保证永久的清洁质量保证永久的清洁质量.Check the working status of FF and security facilities.检查防火设施和安全设施的工作状态检查防火设施和安全设施的工作状态.Ensure good relationship with local relevant authorities.保证与当地有关当局良好的关系保证与当地有关当局良好的关系.Assist Chief to train
16、the employees.协助主管搞好员工的培训协助主管搞好员工的培训.Keep track of the staff behaviors，feedback to chief in time.观察员工行为，及时反馈主管，做好新老员工交替的前期工作观察员工行为，及时反馈主管，做好新老员工交替的前期工作.Security Assistant:保安助理保安助理:Job description security 9Job Description Per Position各岗位工作细则各岗位工作细则Ensure the smooth opening and closing of the store.保
17、证店的正常开保证店的正常开,关门关门.To check the shuttle roller and other fire fighting facilities are in good status.检查卷帘门和其它的防火设施处于良好的状态检查卷帘门和其它的防火设施处于良好的状态.Inspect regularly in the store to ensure that no pallets and cartons and trolleys and baskets are left in the store alley.有规律地巡查卖场有规律地巡查卖场,以保证没有仓板以保证没有仓板,纸箱和空
18、置手推车、手提蓝在纸箱和空置手推车、手提蓝在卖场通道内卖场通道内.To ensure no customer blockage in the alley and supervise the cleaning company to clean from time to time.保证在过道内无人流堵塞现象保证在过道内无人流堵塞现象,经常检查清洁公司的活动经常检查清洁公司的活动.Make sure that there is sufficient number of trolleys and baskets after opening the store.保证在开店后有足够数量的推车和购物篮保证在
19、开店后有足够数量的推车和购物篮.Help to solve the various disputes and check the security guards on position.帮助解决各种争端帮助解决各种争端,检查岗位上的保安人员当班情况检查岗位上的保安人员当班情况.Senior Guard:领班领班:Job description security 10Job Description Per Position各岗位工作细则各岗位工作细则Close and open the entrance shuttle roller of the store.开关店入口卷帘门的情况开关店入口卷帘
20、门的情况.Ask customer to deposit bag and goods purchased from elsewhere in the customer lockers.请顾客把别处购买的相关商品和包存入寄包柜请顾客把别处购买的相关商品和包存入寄包柜.Forbid the customer to come out through the entrance.严禁顾客通过入口出店严禁顾客通过入口出店.To distribute the basket orderly to guarantee the availability.有序地发放提篮有序地发放提篮,保证有足够的提篮供顾客使用保证
21、有足够的提篮供顾客使用.To keep customer out with pets/smoking/eating/drinking/camera/video.不要让带宠物不要让带宠物,照像机，摄像机，抽烟的照像机，摄像机，抽烟的,吃食物饮料等顾客吃食物饮料等顾客进入卖场进入卖场.Entrance:入口处入口处:Job description security 11Job Description Per Position各岗位工作细则各岗位工作细则Keep control the safety of assets and merchandises in the warehouse.保证仓库里资
22、产和商品的安全保证仓库里资产和商品的安全.Update receiving yard book register with the following information:及时登记收货区登记本及时登记收货区登记本,包括以下信息包括以下信息:Date 日期日期Supplier name 供应商名供应商名Fax order 传真订单传真订单Transportation company 运输商运输商Truck plate number 卡车牌号卡车牌号Number of pallets 仓板数仓板数Arriving time 到达时间到达时间departing time 离开时间离开时间Ware
23、house&RY外仓及收货区内外外仓及收货区内外:To be continuedJob description security 12Job Description Per Position各岗位工作细则各岗位工作细则Update the store warehouse movement book register with following information:及时登记仓库物资转移本及时登记仓库物资转移本,包括以下信息包括以下信息:Delivery to store date 交货到店日期交货到店日期Delivery from store date 从店交货日期从店交货日期Truck
24、plate number 卡车牌号卡车牌号Departure time 出发时间出发时间Arriving time 到达时间到达时间Number of pallets 仓板数量仓板数量Check the truck before closing door:No Carrefour pallets or other assets/merchandise.关卡车后门时关卡车后门时,检查卡车检查卡车:没有家乐福仓板和其它资产没有家乐福仓板和其它资产/商品商品.Keep permanent present in RY.保证在外仓保证在外仓.To manage the cleanliness of th
25、e surrounding area.保证周围场地的清洁保证周围场地的清洁.Warehouse&RY:外仓及收货区内外外仓及收货区内外:To be continuedJob description security 13Job Description Per Position各岗位工作细则各岗位工作细则Control goods returning to suppliers:检查退给供应商的货物检查退给供应商的货物:Check quantity 检查数量检查数量Sign on return form 在退货单上签字在退货单上签字Check whether properly packed and
26、 sealed with security tape.检查货物是否包好并用保安部的封箱带封好检查货物是否包好并用保安部的封箱带封好Ensure smooth goods flow in warehouse保证收货区货物的正常出入保证收货区货物的正常出入Forbid staff to get in and out warehouse(except tiding up of the Pallets/Cage)禁止员工通过收货区笼子出入禁止员工通过收货区笼子出入(除非与仓板除非与仓板/笼子笼子)相关相关.Forbid supplier to enter the warehouse.禁止供应商在任何时
27、间禁止供应商在任何时间,任何情况下进入仓库任何情况下进入仓库.Collection the garbage and transport back to store.收集垃圾并运回店里收集垃圾并运回店里.Warehouse&RY:外仓及收货区内外外仓及收货区内外:Job description security 14Job Description Per Position各岗位工作细则各岗位工作细则Forbid customer to come out with merchandise.禁止顾客带商品出店禁止顾客带商品出店.Check the appliance testing document
28、s and merchandise in and out.检查家电测试单和进出店的商品检查家电测试单和进出店的商品.Check the returned goods:reconcile merchandise to the sales return form(date,item,reference,quantity,price).检查退货检查退货:核对商品与销售退货单核对商品与销售退货单(日期日期,单品单品,规格规格,数量数量,价格价格).Non Purchase Exit&Entrance:无购物出口（入口处）无购物出口（入口处）:Job description security 15Job
29、 Description Per Position各岗位工作细则各岗位工作细则Responsible for the distribution of trolleys and basket in defined places in store.负责在卖场指定的地点发放推车和提篮负责在卖场指定的地点发放推车和提篮.Regulate the number controlling in entrance according to the customer flow.根据顾客流量来调整推车和提篮供应数量根据顾客流量来调整推车和提篮供应数量.To collect the scattered trolle
30、ys and baskets from corners inside and outside the store.从店外和店内各角落收集散落的推车和提篮从店外和店内各角落收集散落的推车和提篮.Keep the trolleys and baskets clean and undamaged,make a regular check with maintenance.保持推车和提篮的清洁保持推车和提篮的清洁,完好完好,定期与维修部做检查定期与维修部做检查.Make monthly inventory.Ensure the quantity of trolley and basket is sta
31、ble and report actual qty.to chief 每月进行一次盘点每月进行一次盘点,保证推车与提篮的数量稳定，并准确性确汇保证推车与提篮的数量稳定，并准确性确汇报主管目前正确实际数量报主管目前正确实际数量.After closing,check whether there is some scattered trolleys,baskets outside store.关店后关店后,检查在店外是否有散落的推车和提篮检查在店外是否有散落的推车和提篮.Trolley:推车组推车组:Job description security 16Job Description Per Po
32、sition各岗位工作细则各岗位工作细则Wear a casual outfit to remain anonymous着便装以不引人注意着便装以不引人注意.Watch out the dubious people.Detect the dishonest people and follow them without being realized.监视可疑人员监视可疑人员,侦察有不正当行为的人侦察有不正当行为的人,并在不被发觉的情况下进行并在不被发觉的情况下进行跟踪跟踪.Make sure the people suspected of dishonesty have not replaced
33、 the items,before arrest them.确保嫌疑人在被抓获前没将物品转移确保嫌疑人在被抓获前没将物品转移.Arrest the suspect with certainty(always with a second guard).确定后留住嫌疑人确定后留住嫌疑人(应有两名保安在场应有两名保安在场).Be polite in approaching the people suspected of dishonesty.在接近嫌疑对象时在接近嫌疑对象时,态度应婉转态度应婉转.Watch out the internal theft.观察并发现内窃贼观察并发现内窃贼.Inspec
34、tors:便保便保:To be continuedJob description security 17Job Description Per Position各岗位工作细则各岗位工作细则Be impartial.应保持公正应保持公正.No amicable relationship with staff,suppliers or customers at work.禁止工作时与员工禁止工作时与员工,供应商和厂方促销人员及顾客有过密供应商和厂方促销人员及顾客有过密联系联系.Keep security chief informed of suspicious staff or promoter
35、behavior.应向保安主管汇报可疑员工、厂方促销的情况应向保安主管汇报可疑员工、厂方促销的情况.Enforce the security rules in sales areas.应在卖场遵守保安规则应在卖场遵守保安规则.Inspectors:便保便保:Job description security 18Job Description Per Position各岗位工作细则各岗位工作细则Never leaves his duty.确保岗位有人确保岗位有人.Always keep in touch with the guards inside and outside by walk-tal
36、kie.通过对讲机与内外保安保持联系通过对讲机与内外保安保持联系.Before opening,check the theft prevention system before opening.开店前开店前,检查防盗系统装置检查防盗系统装置.Watch out the suspect and keep track of them.观察嫌疑人并进行布控观察嫌疑人并进行布控.Keep record of the cassettes and categorize them.做好录像带记录并归类做好录像带记录并归类.Check no smoking in sales area and emergenc
37、y exits always accessible.确保卖场无抽烟人员和紧急出口的畅通确保卖场无抽烟人员和紧急出口的畅通.Video:录像室录像室:To be continuedJob description security 19Job Description Per Position各岗位工作细则各岗位工作细则Check with CCTV the cash collection on cashier line.用中央监测系统检查收银台的收款情况用中央监测系统检查收银台的收款情况.Monitor with CCTV system the cash transportation proces
38、s.用用CCTV系统监视资金运输的全过程系统监视资金运输的全过程.Keep the confidentiality concerning video operation.对监视器操作保密对监视器操作保密.Keep alert on the suspected staff.对可疑员工保持警惕对可疑员工保持警惕.Restrict the access to video room.禁止无关人员进入监控室禁止无关人员进入监控室.Video:录像室录像室:Job description security 20Job Description Per Position各岗位工作细则各岗位工作细则Truck
39、Driver:卡车司机卡车司机:Daily“routine maintenance”work 每天做好出车前的每天做好出车前的“例保例保”工作工作To ensure the goods to be delivered safely to the customers.保证货物安全运到顾客家中保证货物安全运到顾客家中.Receiving the goods to be delivered with the delivery form and sign.Keep record of the the delivery form.接到货物的同时接到货物的同时,收到送货单并签字收到送货单并签字.整理好送货
40、单整理好送货单.Support the commercial part to transfer goods between warehouse and store.支持营业部门在外仓和店之间运货支持营业部门在外仓和店之间运货.Keep maintenance of the truck and control the maintenance cost 及时维修车辆或及时外送定点维修厂进行维修，严格控制车辆维修及时维修车辆或及时外送定点维修厂进行维修，严格控制车辆维修费用费用.Job description security 21Job Description Per Position各岗位工作细
41、则各岗位工作细则To ensure the path leading to the RY is accessible.保证通向收货区的道路畅通保证通向收货区的道路畅通.Update receiving yard book register with the following information登记收货区本登记收货区本:Date 日期日期supplier name 供应商名供应商名Transportation company 运输公司运输公司Truck plate number 车牌号车牌号Arriving date 到达时间到达时间Departing date.出发时间出发时间Truck
42、 Guidance-RY outside:车道班车道班(收货区外收货区外):To be continuedJob description security 22Job Description Per Position各岗位工作细则各岗位工作细则Communicate frequently with RY to optimize truck access to RY and follow priorities（such as fresh,shortage).经常与收货区联系经常与收货区联系,以保持收货区卡车秩序并给予某些卡车优先权以保持收货区卡车秩序并给予某些卡车优先权(如如生鲜类生鲜类,短缺商
43、品）短缺商品）.Check the truck before closing door:No Carrefour pallets,baskets,trolleys or other assets/merchandise.关后门前检查卡车关后门前检查卡车:无家乐福仓板无家乐福仓板,提篮提篮,推车或其它资产推车或其它资产/商品商品.To manage the cleanliness of the surrounding area.保证周围场地的清洁保证周围场地的清洁.Truck Guidance-RY outside:车道班车道班(收货区外收货区外):Job description securit
44、y 23Job Description Per Position各岗位工作细则各岗位工作细则Receiving Yard Inside:收货区内收货区内:Control the goods returning to suppliers:检查退给供应商的货物检查退给供应商的货物:Check quantity,item name&specification检查数量、品名、规格是否与送货单上相符检查数量、品名、规格是否与送货单上相符Sign on return form 确认后在退货单上签字确认后在退货单上签字check whether properly packed and seal with s
45、ecurity tape.检查货物是否包好并用保安部的封箱带封好检查货物是否包好并用保安部的封箱带封好To ensure the smooth goods flow in RY 保证收货区货物的正常出入保证收货区货物的正常出入.Be responsible for the truck registration while the truck guidance is absent.当车道保安不工作时当车道保安不工作时,由二检保安代为负责卡车登记由二检保安代为负责卡车登记.To be continuedJob description security 24Job Description Per P
46、osition各岗位工作细则各岗位工作细则Receiving Yard Inside:收货区内收货区内:Checking the facilities operation in RY(lighting,shuttle roller)检查收货区设施运转检查收货区设施运转(灯灯,卷帘门卷帘门)是否正常是否正常.Forbid the staff to get in and out via RY cage(except tide up of the Pallets/Basket/cage).禁止员工通过收货区笼子出入禁止员工通过收货区笼子出入(除非与仓板除非与仓板/提篮提篮/笼子笼子)有关有关.For
47、bid the supplier to enter the store area at any time under any circumstance through RY cage.禁止供应商在任何时候禁止供应商在任何时候,任何情况下通过收货区进入卖场任何情况下通过收货区进入卖场.Check the garbage collection and weighing.检查垃圾的收集与称重检查垃圾的收集与称重.Check the garbage whether carrying merchandise or not 检查垃圾内夹带商品，进入垃圾房检查垃圾内夹带商品，进入垃圾房Job descrip
48、tion security 25Job Description Per Position各岗位工作细则各岗位工作细则Double Check Team:二次检查组二次检查组:Double check the quantity delivered and counted by RY.二次检查收货区清点的交货数量二次检查收货区清点的交货数量.Count 100%of 10 deliveries by suppliers.清点清点10次不同供应商的收货情况次不同供应商的收货情况.Consign all information on a double checking book register 把所
49、有信息登记在二次检查本上把所有信息登记在二次检查本上fax order 定单定单item with difference 单品的出入单品的出入value of difference 金额的出入金额的出入value of total delivery 总的送货金额总的送货金额Control item and quantity检查单品与数量检查单品与数量.Sign document and indicate any difference in the double checking book register.在文件上签字在文件上签字,并在二次检查登记本上标明差别并在二次检查登记本上标明差别.Jo
50、b description security 26Job Description Per Position各岗位工作细则各岗位工作细则Punch Card:打卡处打卡处:Punch attendance card for employees,verify the conformity between name badge and card.负责所有员工打卡负责所有员工打卡,并确认名牌、卡相一致方可打卡并确认名牌、卡相一致方可打卡.Check the staff belongings brought with them，any doubt detain person and goods and
