1、企业应用整合企业应用整合-异构应用的业务流程自动化异构应用的业务流程自动化天马行空官方博客：http:/ Existing Processes做一些新的事情Provide New Services最终目的是:节约费用Take manual Intervention out of a Process(Order Fulfillment,Inventory management,etc.)Coordinate better with Suppliers,Business Partners,or Customers赚取新的利润Provide New Products or Services(Web
2、Enabled,(New combinations of Products,Services)Provide Better Service(Complete On-line Loan Approval,Purchase PC and On-line Service with single transaction第3页，共17页。第4页，共17页。Enterprise Application Integration Environment第5页，共17页。Enterprise Application Integration第6页，共17页。X基础构造基础构造:1.消息传递(Middleware)
3、2.已有应用系统的接口(Adapters or Connectors)3.将所有数据转换为“世界语”（共同的语言）4.翻译“世界语”，解决方言问题。X真正的商务价值产生在业务流程自动化以后。5.协调多个系统 做什么？什么时候做？谁来做？等等。(管理异构系统之间的业务流成)第7页，共17页。由业界最好的技术组成：流程引擎Award Winning-Cross Roads A List基于业界标准-XML and XSLTSun Java Message Queue 我们最好的消息中间件与 OS/390 主机系统由杰出的集成能力流程引擎具有非常好的处理能力 单隔引擎处理超过一百万的商务流程！轻量的
4、适配器简单的适配器生成技术第8页，共17页。Document/ImageWorkflow Contract development Information fulfillment Change managementEmbeddedWorkflow ERP HR Desktop appsCollaborativeWorkflow Messaging based New product development Issue resolution SchedulingProductionProcessManagement Real-time,in Production Extreme High Sca
5、lability Zero Latency and Straight-Through Processing第9页，共17页。Document/ImageWorkflow Plexus FloWare Tibco InConcert IBM MQSeries Integrator(formerly Flowmark)EmbeddedWorkflow iPlanet Process Manager SAP embedded Workflow BEA Process IntegratorWebMethodsCollaborativeWorkflow Lotus Notes MS OutlookPro
6、ductionProcessManagement iPlanet Integration Server第10页，共17页。英国第二大移动运营商六百万注册用户隶属于英国电信（BT）面临的问题:通过识别有价值的用户（可能带通过识别有价值的用户（可能带来更多的利润的客户），销售可来更多的利润的客户），销售可以在电话商提供跟好的服务吸引以在电话商提供跟好的服务吸引消费者，降低消费者，降低“叛逃率叛逃率”第11页，共17页。Call centre applicationBilling(VMS)Hardware Orders(informix)Oracle Database第12页，共17页。Front
7、OfficeBack Office Receive call Retrieve Customer detailsSave CustomerCustom MiddlewareBillingCustomerStartGetSubscriber InformationOracleDatabaseHardware OrderHardware OrdersUpdate BillingCustom MiddlewareBillingRecord CompletionFinishOracleDatabaseChallenge:Reduce customer churn rate by identifying
8、 profitable customers and empowering CSRs to provision services while on the phoneSolution:An EAI solution that consolidated 12 billing systems,reduced inaccurate customer data,and enabled zero latency flow of informationiIS Integration第13页，共17页。Integrated Order ManagerRecords StatusDecomposes Order
9、Sends Components to COMsOn-going Order Management,Status and TrackingComponent Order ManagersCOM for every line of BusinessSeparate Process for each ProductOthers.Order Entry,CSR 40+different Entry Points Siebel(Future)Provisioning Service Initiation Exception HandlingLocal COMLD COMWireless COM第14页
10、，共17页。Reusable Process Framework for All Automation ProjectsLower Development CostsHigher Levels of Automation in ProcessFewer RejectsReduced Exception HandlingShorter Provisioning TimesSystematized Adding New Products and Bundles to MixNew Products,Bundles Delivered in Less TimeLower Training Costs
11、Less Ramp-up Time for New CSRs第15页，共17页。我们的核心优势:有实施大型项目的成功经验Open(XML,Java,CORBA,DCOM,JMQ,etc.)Robust,scalable process engineIntegrated development environments(More True with Forte 4GL than Forte for Java,but FFJ will be folded in over time)由全面的集成/电子商务解决方案(SunONE)具有很好的可扩充性/性能的流程引擎:流程引擎 我们的传统财产请注意:Wo
12、rkflow-Document or File Management,Low Throughput,email based,DBMS-Centric Architecture versusProduction Process Management(Us)-Data-centric,high Throughput,TCP-IP Messages,Memory Resident Architecture大多数产平源自于 Workflow(Document Management or Collaborative)他们的性能被过分夸大了。第16页，共17页。请记住我们前面所提的领域特点;每家公司的技术
13、源自于一种(Messaging,Transformation,or Process/Workflow)总体来说，评价一个EAI产品，应该看看他的“根”.Most EAI companies started with a core product and evolved into EAI Their weaknesses will be found in the places where they had to stretch their core technology to encompass additional EAI requirementsWe are Only Ones with Process Background but we have Acquired Excellent Messaging(JMQ)最为重要的时-EAI不是仅仅关于一个产品，他是在培育一个解决方案X获胜者将是拥有最全面解决方案的第17页，共17页。
