管理沟通双语Chap009课件.ppt

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1、McGraw-Hill/Irwin 2009 The McGraw-Hill Companies,All Rights ReservedMcGraw-Hill/Irwin Copyright 2009 by The McGraw-Hill Companies,All Rights Reserved.9-2Job Interviews,Follow-Up Messages,Job Offers,and First JobsInterview StrategyPreparationInterview ChannelsDuring the InterviewKinds of InterviewsAf

2、ter the InterviewFirst Jobs9-3Develop an Interview Strategy1.What about yourself do you want the interviewer to know?2.What disadvantages or weaknesses do you need to minimize?3.What do you need to know about the job and the organization to decide on a job offer?9-4Preparation:Final Research Read We

3、b pages Newsletters Annual reports Trade journals Ask people you know about the organization Find out who will interview you and research them,if possible9-5Preparation:Travel Planning Find building and closest parking Plan how much time youll need to get there Leave time margins for unexpected even

4、ts(e.g.,traffic jams,broken elevators)Plan transportation and schedule,if flying9-6Preparation:Attire(服装服装)suitable?9-7Preparation:Attire,continued Style hair conservatively Wear understated简朴的 jewelry and makeup Avoid perfumed aftershave,cologne Present flawless personal hygiene9-8Preparation:Attir

5、e(服装服装)Meet interviewers dress expectations Make conservative choices;traditional dark suit is most common Research organizations culture,if possible,and dress a step above Wear comfortable,shined shoes in good condition 9-9Preparation:What to Take Extra copies of your rsum Notepad,pen,and list of q

6、uestions Copies of your work or a portfolio Reference informationA low-cost briefcase will carry these items9-10Interview Channels Campus interviews Know protocols and expectations Provide good details and professional stories about your work Focus on 3-4 selling points Phone interviews Narrows list

7、 of candidates Take notes,but dont let it interrupt your answers Smile,lean forward,and gesture when speaking Ask for verbal feedback9-11Interview Channels,continued Video interviews Preparing a videoPractice answers ahead of timeCapture your best performanceBe thorough Participating in videoconfere

8、ncePrepare a practice video ahead of timeKeep your answers under two minutes9-12Practice for Interviews Put on the clothes youll wear Practice everything Entering a room Shaking hands Sitting down Answering questions Use video equipment if availableAnswering out loud is much harder than answering in

9、 your head!9-13During:Behavior Practice active listening Do not monopolize interviews with lengthy monologues Never say anything bad about current or former employers,including schools Be enthusiastic Be yourselfyour best self9-14During:Behavior Review your accomplishments;know your self-worth Remem

10、ber these basics Look at people when you talk;dont mumble Sit up straight;mind your table manners Turn your cell phone off Order non-messy foods Look for signs of organizational culture9-15During:Note-Taking Record the following briefly during or right after the interview Interviewers name(or names)

11、Advice given to you What they liked about you Negative points discussed Answers to your questions When youll hear from company9-16During:Interview Sections Opening(2 to 5 minutes)Conversation to set you at ease Easy questions or information about company9-17During:Interview Sections,continued Body(1

12、0 to 25 minutes)Answer questions that let you show and tell your strengths Deflect questions that probe weaknesses evident on your rsum Ask questions when opportunity arises Watch the time;get in your key points 9-18During:Interview Section,continued Close(2 to 5 minutes)Summarize your key accomplis

13、hments and strengths Listen to find out what happens next9-19Kinds of Interviews:Behavioral Asks you to describe past behaviors,such as Using writing to achieve goal Making a decision quickly Working under a tight deadline Taking a project from start to finish Probes you to think about what you did

14、and discuss what you would do differently9-20Kinds of Interviews:Situational Puts you in a situation similar to those youll face on the job Tests problem-solving skills and ability to handle problems under time constraints and minimal preparation Focuses on the future9-21Kinds of Interviews:Stress P

15、uts you under stress to see how you handle pressure Requires demonstration of job skills on the spot Presents opportunity to change what causes physical stress Allows you to answer stressful questions assertively Rephrase questions that put you on the defensive,includes illegal sexist questions Trea

16、t them as requests for information9-22After:Follow-up Phone Calls&Letters Within 24-hours Reinforce positives from interview Overcome negatives from interview Provide information to persuade the interviewer to hire you Thank your hosts for their hospitality Send in receipts for your expenses 9-23Aft

17、er:Follow-Up Messages,continued Thank the interviewer for useful information and any helpful action Remind interviewer what s/he liked about you Use company jargon;refer to specifics of interview Show enthusiasm Refer to the next move9-24After:Negotiating for Salary&Benefits Wait for job offer to ta

18、lk about salary Find out going rate for work youd do Avoid naming a specific salary Negotiate package,not just starting salary9-25After:Accepting a Job Offer Know whats important to you;for example Are you willing to take work home?Would you want firm deadlines or flexible schedule?What kinds of opp

19、ortunities for training and advancement are you seeking?Where do you want to live?Plan what to say at time of job offer9-26After:Accepting a Job Offer,continued Ask for 2 weeks to accept or reject offer Make acceptance contingent upon written job offer Let other interviewers know when you accept a j

20、ob9-27First Jobs Reread all your materials on organization,its competition,the industry Network with people in the field Talk to recent hires Be observant Find a mentor9-28First Jobs,continued Ask lots of questions Be pleasant and polite to everyone,including support personnel Be punctual,dependable,organized,resourceful,and discrete Go the extra mile Enjoy yourself!

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