1、Unit 6 Sam Adams,Industrial EngineerContentsvObjectivesvWarming up activitiesvText studyvwords and expressionsvSummaryvExercisevWriting Objectivesvtalk about your good habits in daily lifevfind out qualities for future careervdevelop a passage of time sequencevLearn to write a letter of complainWarm
2、ing-up activitiesvtry to answer the questions:1.Do you think it a good habit for a person to arrange everything in order in his daily life?Why or why not?2.Who does best in your family to keep your house clean and tidy?Say something in detail about it.3.Do you think the habit of keeping everything i
3、n order will benefit ones future work?Why or why not?Talk about the picturesText study Questions and Answers 1)What kind of person the author is when he was a child?Can you list some details2)What does the author do when he grow up?3)What are the problems of the factory?4)What are the solutions to t
4、he problems suggested by Sam Adams?5)What are the reward did Same get?Part Division of the TextSection 1When a boy,Sam was the“efficient expert”for the family.Section 2When a graduate,Sam was asked to work as a“consultant”in a shirt factory.Section 3Sam was greatly surprised by the degree of disorde
5、r.Section 4Sam put forward some suggestions for the improvement of production and was rewarded by the boss.Before ReadingGlobal ReadingDetailed ReadingAfter ReadingDiscussionWhat are the problems of the factory?What are the solutions to the problems suggested by Sam Adams?Discuss the following quest
6、ions and fill in the table.Directions:1.2.Before ReadingGlobal ReadingDetailed ReadingAfter Reading Problems Solutions/Suggestions1.Shirts are often missing buttons,collars or even sleeves.A.Mr.Hobbs himself should check the boxes of shirts before shipment.B.quality control 2.The working tables are
7、high and uncomfortable.The working tables should be redesigned.Before ReadingGlobal ReadingDetailed ReadingAfter Reading Problems Solutions/Suggestions3.The walls of the workroom are a dull gray color;there are no breaks in the day;there is no music;the workers easily get bored.A.provide background
8、music B.beautify the dull settingC.have a 15-minute break4.The work flow is irregular;some young workers do not work hard enough;some even daydream while working.A.Those who do not work hard should be fired.B.assembly line redesignedC.pay increaseD.promotionWords and expressions 1.happen to:chance;t
9、ake placeS:你是怎么成为导游的？你是怎么成为导游的？T:How did you happen to be a tourist guide?2.neat:adj.clean and tidy,orderly S:The old man was neat about his dress though he was not rich.这个老人虽然不富裕，衣服却很整洁。foundation:n.basis 工人们正在给房子打地基。工人们正在给房子打地基。The workers are building the foundation of a e in:have or find a place
10、;have a part to play我很了解这个计划，但我不知道我能在制衣厂起什么我很了解这个计划，但我不知道我能在制衣厂起什么作用。作用。I understand the plan perfectly;but I dont see where I come in at this shirt factory.Phrase with the word“come”被刊登，被出版被刊登，被出版苏醒过来，（病人）复元苏醒过来，（病人）复元经历经历共计；达成共计；达成突然产生（想法等）突然产生（想法等）赶上；提供赶上；提供come outcome roundcome throughcome toco
11、me uponcome up with在英语中在英语中come是个常用语，它与副词或介词连用构成新的词组，详见下面的词组：是个常用语，它与副词或介词连用构成新的词组，详见下面的词组：look around/round:walk round a place and examine it;examine the state of affairs 他到处跑，要找一个出租房。他到处跑，要找一个出租房。He looked around for a house to rent.whatsoever:pron.anything(else)like that;no matter whatAnyone seen
12、 carrying bags,boxes,or whatsoever,was stopped by the police.inspect:vt.examine海关官员颇为怀疑地检查了我的护照。海关官员颇为怀疑地检查了我的护照。The customs officer inspected my passport suspiciously.inspect 侧重按一定质量标准检查某物，找出不足或侧重按一定质量标准检查某物，找出不足或不同之处。不同之处。examine 最普通用词，可指粗略地查看，也可指仔细最普通用词，可指粗略地查看，也可指仔细观察或调查以确定事物的性质、功能、特点等。观察或调查以确定事
13、物的性质、功能、特点等。investigate 指为发现事实真相或了解掌握情况而进行指为发现事实真相或了解掌握情况而进行深入细致的现场考察。深入细致的现场考察。Summary vSam (是全家人的效率专家是全家人的效率专家).He always wanted everything (安排得安排得井井有条，整整齐齐井井有条，整整齐齐).For him,there was (样样东西都有一个固定地方样样东西都有一个固定地方).v (大学毕业后大学毕业后),he worked as a temporary consultant in a shirt factory.After he (观察观察)f
14、or a week,he offered many suggestions to the manager.And he got a$100 check as a reward.vPlease finish the exercise from page 135-145Exercise：proverbsvA good beginning makes a half done.vA blessing in disguise.vA good medicine tastes bitter.vA good beginning makes a good ending.vAs a man sows,so he
15、shall reap.vA man can do no more than he can.vA friend in need is a friend indeed.When you have problems with faulty goods or services,it is often a good idea to put the details of your complaint in writing.II.Practical WritingII.Practical WritingLetters of ComplaintLetters of Complaint Practical Wr
16、iting Letters of complaint usually include the following stages:Background describe the situation Problem cause and effect Solution Warning(optional)ClosingPractical Writing General Tips:General Tips:Try to make sure your letter is sent to the right person or department.Try and keep your letter shor
17、t.Be polite as sarcasm or rudeness will not help your cause!Say what you want for your complaint to be resolved.Give a reasonable timetable for action to be taken before you will consider other options.Keep a copy of letters you write.Practical Writing Now that you have learned tips of writing lette
18、rs of complaint,the following are general templates and sample letters.You may get more details of writing this kind of letters by learning them.Practical Writing Complaint Letter Templates&Sample Letters:Complaint letter Templates:Sample Letters:Sample 1Sample 1Practical Writing Dear Mr.Chang:On Se
19、ptember 10,our order for 280 women S cotton sweaters was duly received,but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately,and the result shows the damage was due to improper packing,for which the suppliers are definitely respons
20、ible.Needless to say,we have suffered a great loss from this,as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.(Addresses are omitted)Sincerely yours,Sunny LeeManager Sample 2Sample 2Practical Writing Dear Sir,I am writi
21、ng to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation:I had been overcharged for two overseas calls.However,when I called your Complaints Department,the girl who answered m
22、y phone was very rude.For one thing she interrupted me continually,for another she even said that the fault was my own.Needless to say,such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined,and instructed on the proper way to deal
23、 with clients.And I hope she can make formal apology to me.An early response will be appreciated.(Addresses are omitted)Sincerely yours,DonnaYou bought a color TV from the Department Store yesterday.But when the TV set was sent to your home,you found there was no image in it.And the receptionist cla
24、imed that they wouldnt be responsible for it.Now you write a letter to the sales manager requiring to replace the TV set within 7 workdays.Your TaskYour TaskWritingPractical Writing投诉信ComplainvI am writing to express my dissatisfaction withatv我写这封信是想告诉你们我对_不是很满意。vIm very much regret to have to inform you thatv很遗憾地通知你，_。vI would like to draw the attention of the authorities concerned to the v我想就_问题引起有关部门的重视。The End of Section A
