1、 旅游服务英语旅游服务英语English for Tour Service English for Tour Service Chapter 1 At the Travel Agency Chapter 2 Arrival Chapter 3 At the Hotel Chapter 4 Food and Drinks Chapter 5 TransportEnglish for Tour Service Chapter 6 Sightseeing Chapter 7 Shopping Chapter 8 Entertainment Chapter 9 Complaints and Emerg
2、encies Chapter 10 DepartureChapter 1 At the Travel Agency Unit 1 Tour Consultation Unit 2 Tour ArrangementUnit 1 Tour Consultation In this unit,you willIn this unit,you will Learn career skill Recommend travel proposal Make an FIT tour booking Make a group tour booking Learn Successful selling steps
3、Unit 1 Tour Consultation Words and Expressions accommodation n.住宿 certificate n.证明书 obligation n.职责 Regulation n.规则,规章 vaccination n.医接种疫苗 advisory n.报告 currency n.货币 passport n.护照 visa n.签证 rental n.租赁Unit 1 Tour Consultation admission n.允许进入 coach n.大客车 folder n.折叠式宣传资料 option n.选择 roundtrip a.(车票
4、等)往返的 vacancy n.空缺 admission ticket 门票 FIT(Family and Individual Tourist)散客 tour guide 导游Unit 1 Tour Consultation travel agency 旅行社 brochure n.宣传小册子 discount n.折扣 minimum adj.最低的 package n.包价项目 sightseeing n.观光 boutique hotel 精品酒店 packaged tour 包价旅游 travel agency 旅行社Unit 1 Tour Consultation 1.I woul
5、d like to reserve a tour of the city for my group.2.May I have the name of the group,sir?3.Do you need a tour guide?4.When are you planning on traveling?5.What is the price for this travel package?Unit 1 Tour Consultation 6.Id like some information about holidays in Japan.7.May I suggest you our 3-d
6、ay-2-night package tour?8.Can you also reserve hotel rooms for the night?9.Id like to take a one-day sightseeing tour around the city.10.Here are some brochures.They can give you some information.Unit 1 Tour Consultation Words and Expressions awareness n.意识 convince vt.使信服 facility n.设备 offer vt.提供
7、routine n.程序 in terms of 从角度来讲 leave sb alone不干涉某人Unit 1 Tour Consultation browse v.浏览 excursion n.远足 investigate v.调查 present vt.介绍 rapport n.和睦关系 in this case 在这种情况下 move on to转换(话题)Unit 2 Tour Arrangement In this unit,you willIn this unit,you will Learn career skill Introduce the itinerary to tou
8、rists Discuss the tour arrangement Negotiate about the change of the itinerary Learn how to write itineraryUnit 2 Tour Arrangement In this unit,you will Learn career skill Introduce the itinerary to tourists Discuss the tour arrangement Negotiate about the change of the itinerary Learn how to write
9、itineraryChapter 2 Arrival Unit 1 Guests Arrival Unit 2 Exchanging Money Unit 1 Guests Arrival In this unit,you willIn this unit,you will Learn career skill Go through the immigration at the airport Collect luggage Greet guests at the airport make a welcome speechUnit 1 Guests Arrival Words and Expr
10、essions cardboard n.纸板 coach n.长途旅游汽车 facility n.设施 inform v.通知,告诉 luggage n.行李 prior to 在前，居先Unit 1 Guests Arrival visible adj.看得见的,明显的 claim n.认领 compensation n.补偿,赔偿 fulfill vt.履行,实现,完成 location n.位置,场所 sincerely adv.真诚地 parking lot 停车场Unit 1 Guests Arrival Words and Expressions handout n.分发的印刷品,
11、新闻稿 check-in luggage 托运行李 HR manager 人力资源部经理 return ticket 往返票 rolley bag 拉杆箱 jet lag 时差 luggage tag 行李签 telecommunications company 电信公司Unit 1 Guests Arrival 1.I am afraid I can not find my other checked luggage.2.Excuse me,where is the baggage claim area?3.Could you describe your lost luggage as de
12、tailed as possible?4.It is a durable/stylish/elegant shoulder bag with practical nylon straps and blank trim.5.What is the purpose of your trip?Unit 1 Guests Arrival 6.How long are you planning to stay?7.About four days.My return flight is Friday.8.I am here as an exchange student.9.It was a pretty
13、long trip,say,almost twelve hours without stopovers.10.Please leave your big suitcase outside the bus.Well help carry them on Unit 2 Exchanging Money In this unit,you will In this unit,you will Learn career skill Exchange money Ask about savings Buy and cash travelers check Know some tips for changi
14、ng moneyUnit 2 Exchanging Money Words and Expressions abbreviate v.缩写,currency n.通货；货币 ensure v.保证 refer to 查阅,提到,谈到,打听 Conversion n.变换,转化 Denomination n.单位；币值 left over 剩下，留下Unit 2 Exchanging Money amount n.数量 Euro n.欧元 countersign vt.副署,连署 draw on 提取钱 exchange rate 汇率 worth of 值.钱 Complete adj.全部的
15、,vt.完成,exchange memo 兑换水单 foreign exchanging counter 外币兑换柜台Unit 2 Exchanging Money 1.Whats the exchange rate for U.S.dollars?2.How would you like the cash?3.Let me have it in twenties.4.I want to buy US$1000.5.Let me check todays selling rate.Unit 2 Exchanging Money 6.Can I buy travelers checks here
16、?7.You just need to fill out this form.Do you have ID?8.What do I need to do open a bank account here?9.Id like to change some euro into US dollars,please.10.Id like to cash this check.Unit 2 Exchanging Money access n.通路,访问,入门 convenient adj.便利的 decent adj.恰当的 identify vt.识别,鉴别 kiosk n.亭子 via prep.经
17、,通过,经由 beware of 意识到 alternative n.二中择一,可供选择的办法,事物 fade v.减弱 transaction charge 交易费Chapter 3 At the Hotel Unit 1 Checking in Unit 2 Hotel Service and Facilities Unit 1 Checking in In this unit,you will In this unit,you will Learn career skill Make hotel reservations Reconfirm your room Check in at t
18、he hotel Learn how to make check-in arrangement Unit 1 Checking in Words and Expressions arrangement n.安排;整理 accept v.接受,领受;答应,同意 cost n.代价,价值,费用 deposit n.存款,定金 executive adj.管理的，行政的 reservation n.预定,预约Unit 1 Checking in checkout time 退房时间；核查时间 assign v.分配,分派 client n.顾客,客户 deluxe adj.豪华的;高级的 distr
19、ibute v.分发;分配 Unit 1 Checking in passport n.护照;通行证;执照 rotate v,转动；循环,轮流 hand out 分给 tariff n.（旅馆、饭店或服务公司的）价目表，收费表 check-in time 到达并登记时间;报到时间；Unit 1 Checking in 1.Can I book a room for September 9th?2.When for?3.How long will you be staying 4.What kind of room would you like?5.How much is the charge
20、per night?Unit 1 Checking in 6.Who would you like to book for?7.What should I take if I check in?8.Here is my ID card.9.Is there any preferential rate or a discount for the party?10.How would you like to pay,in cash or by credit card?Unit 1 Checking in check your passports 检查护照 hotel services 店内服务 m
21、ade a reservation 预定 fill in the information 填入信息 keys cards 门卡Unit 2 Hotel Service and Facilities In this unit,you will Learn career skill Introduce hotel services Introduce hotel facilities Introduce the membership policy Learn how to offer and get the hotel services and FacilitiesUnit 2 Hotel Ser
22、vice and Facilities Words and Expressions amenity n.设施 power n.电源 calls for 要求 electronic adj.电子的 maintenance employee维护职工 pay-movie 付费电影Unit 2 Hotel Service and Facilities remote controller 遥控器 wardrobe n.衣柜 currency Exchange 外币兑换 mini-golf 微型高尔夫场 the room service 送餐服务 valuable safe 保险箱Unit 2 Hotel
23、 Service and Facilities 1.Would you like to introduce your hotel services to us?2.Outdoor tennis courts are also available,and a golf course sits just a few minutes from the hotel.3.Excuse me,where is your Fitness Center?4.Can I get a massage there?Unit 2 Hotel Service and Facilities 5.How can I rel
24、ax and make ourselves comfortable in your hotel?6.How does it charge?7.Is there a discount for registered guests?8.Where is the swimming pool?9.Can I get membership card in your hotel?10.What services come with it?Unit 2 Hotel Service and Facilities Words and Expressions apparatus n.器械,仪器;设备 concern
25、ing prep.关于 membership n.会员身份；全体会员application form 申请书,申请表 the hair dressers 美发店Unit 2 Hotel Service and Facilities attached adj.归属的;附属的 especially ad.特别;尤其 remind v.提醒;使想起 patient adj.有耐心的 beauty salon 美容室；美容院Chapter 4 Food and Drinks Unit 1 Eating Out Unit 2 Chinese Cuisine Unit 3 DrinksUnit 1 Eat
26、ing Out In this unit,you will Learn career skill Book a table Take orders Pay bills Learn to understand the menuUnit 1 Eating Out Words and Expressions agency n.处，代理机构 coordinate v.协调 refund v.退款 prearrange v.预先安排 sum up 总计Unit 1 Eating Out complaint n.抱怨，投诉 expense n.花费 ncur v.引起 remedial adj.补救的Un
27、it 1 Eating Out 1.Id like to book a table for two at seven this evening.2.Id like to confirm your reservation for tomorrow morning.3.Would you like to make a reservation some other time?4.May I see the menu,please?5.What kind of food do you serve?Unit 1 Eating Out 6.This steak is too rare.I ordered
28、it to be well-done.7.I prefer to have some soup before main dishes.8.Id like to settle my bill,please.9.Im afraid there is a 10%tax and service charge.10.Do you accept travelers checks?Unit 2 Chinese Cuisine In this unit,you willIn this unit,you will Learn career skill Order Chinese breakfast Choose
29、 Chinese food Serve Chinese food Learn eight Chinese cuisinesUnit 2 Chinese Cuisine Words and Expressions Decline v.谢绝 manner n.礼仪 snack n.小吃，点心 get in touch with 和.取得联系 Demand n.要求 sincere a.诚挚的 specialty n.特色菜 in person 亲自Unit 2 Chinese Cuisine 1.We serve different kinds of traditional Chinese bre
30、akfast,what would you like?2.Im not familiar with Chinese food.Could you recommend something to me?3.Beans can be made into many kinds of food,such as bean jelly,tofu.4.Youtiao and steamed bread are all made of wheat flour.Unit 2 Chinese Cuisine 5.Dumplings can be served in many ways,such as boiling
31、,steaming and frying.6.Can you tell me how to make baozi please?7.Which flavor would you prefer,sweet or chili?8.We have a wide range of vegetarian dishes for you to choose from.9.We serve Sichuan and Beijing cuisines,which would you prefer?10.You have to blend the ingredients thoroughly.Unit 3 Drin
32、ks In this unit,you willIn this unit,you will Learn career skill Recommend drinks Serve drinks Complain the wine Learn drinksUnit 3 Drinks Words and Expressions alcoholic adj.含酒精的 bitter adj.有苦味的 concoction n.混合物 ingredient n.原料 liquor n.酒 fruit juice 果汁 beer n.啤酒 cocktail n.鸡尾酒 liqueur n.烈性酒wine n.
33、葡萄酒Unit 3 Drinks 1.Would you like to start with something to drink?2.Would you care for a drink before you order,sir?3.Which juice shall I bring you?4.May I decant it now to allow it to breathe?5.Yes,Ill have some beer with coffee to follow.Unit 3 Drinks 6.We have chilled and heated Sake.Which one w
34、ould you like?7.Can I have a double scotch?No water.8.I want a weak cocktail.Will you mix me something?9.Is there any special local alcoholic beverages around this part of the country?10.Whisky and ginger ale separately,please.Chapter 5 Transport Unit 1 Different Transportation Unit 2 Asking the Way
35、 and Renting a CarUnit 1 Different Transportation In this unit,you willIn this unit,you will Learn career skill Know different transportation Use various transportation Learn how to choose suitable transportUnit 1 Different Transportation Words and Expressions advantage n.益处,利益，优势 condition n.状况,状态
36、delay v.耽搁,延迟 disadvantage n.不利因素 service n.服务,接待 Unit 1 Different Transportation shake v.摇动,震动，颠簸 wave v.挥手,招手 Cancel v.取消,废除,撤销 depend v.依靠,依赖 downtown n.在商业（闹市）区,在市中心 transportation n.运送,运输，运输工Unit 1 Different Transportation 1.1.Could I make a reservation for flight 10 to Tokyo?2.Are there any di
37、rect flights?3.One way trip.Whats the fare for an economy ticket?4.Id like to reconfirm my flight from Beijing to Tokyo.5.Can I board the plane now?Unit 1 Different Transportation 6.How much luggage（baggage）can I take with me on board?7.Id like to travel first class,please.8.I really appreciate your
38、 help.This is my ID card.9.Id like to sit in the front of the plane.10.Theres a ten thirty flight in the morning.Unit 2 Asking the Way and Renting a Car In this unit,you willIn this unit,you will Learn career skill Know how to asking the way Know how to renting a car Learn how to give directionsUnit
39、 2 Asking the Way and Renting a Car Words and Expressions damage v.损失,损害 insurance n.保险,安全保障 liability n.责任,义务 reservation n.预订 traffic light 交通灯 Unit 2 Asking the Way and Renting a Car unforeseen adj.未预见 guarantee v&n保证;担保 license v.许可,颁发执照 proof n.证明,证物 status n情形,状况 vehicle n.交通工具Unit 2 Asking th
40、e Way and Renting a Car 1.What kind of car do you have in mind？2.What is the daily rate for a compact car?3.How long will you need it?4.Will I be charged for an extra day if Im late?5.Is insurance covered?Unit 2 Asking the Way and Renting a Car 6.Can I drop off a car?7.Do I need security?Do I pay ga
41、soline by myself?8.Show me your license.9.How much does it cost to rent a mid-size car for a week?10.Do you have any car available?.Chapter 6 Sightseeing Unit 1 On-the-way Introduction Unit 2 Travel DestinationsUnit 1 On-the-way Introduction In this unit,you will In this unit,you will Learn career s
42、kill Take tourists to appreciate natural scenery Take tourists to visit historic Site Take tourists around the city Learn how to make introduction to tourist sites Unit 1 On-the-way Introduction Words and Expressions Angle n.角度 Dynamic adj.动态的 Ethnic adj.民族的 Minority n.少数民族 scene n.景色 scenery n.风景,景
43、色 static adj.静态的 uninterrupted adj.不间断的Unit 1 On-the-way Introduction Discrimination n.歧视 entertainment n.娱乐I nitiate v.发起 obscene adj.淫秽的 site n.地点,场所,遗址 striking adj.突出的,鲜明的 superstitious adj.迷信的 versus prep.与.相对Unit 1 On-the-way Introduction 1.We are now at the main entrance of Jinshan Temple.2.N
44、ow，we are standing on the grounds of the imperial palace 3.Here we are.This is the Summer Palace 4.Could you give us some information about it?5.Please allow me to inquire about the history of this famous garden，would you？Unit 1 On-the-way Introduction 6.Now,if you look up straight ahead,you should
45、be able to see a large eagles nest.7.I dont see it.Can you point it out again?8.Will we see it on the way back?9.On your left is Lianhua Feng，or the Lotus Flower Peak.10.Is this the highest mountain in this region?Unit 2 Travel Destinations In this unit,you willIn this unit,you will Learn career ski
46、ll Offer ticket service in scenic area Offer cable car service Offer travel rental service Learn how to write a travel advertisementUnit 2 Travel DestinationsWords and Expressionscircumstance n 境况departure n.启程,出发lifesaving adj.救命的unfamiliar adj.不熟悉的Decline v.拒绝lifeguard n.救生员security n.安全visa n.签证U
47、nit 2 Travel DestinationsAdmission-only or all-inclusive?2.Excuse me,sir.May I see your ticket?3.Hello,Id like two adult tickets,please.4.Thatll be ten dollars.5.Im sorry.Its the museum policy not to allow cameras into the exhibit areas.Unit 2 Travel Destinations 6.We have a nice museum gift shop th
48、at sells slides and photographs of our major exhibitions.7.Excuse me,how much does it cost to rent a jet for an hour?8.If you rent for 3 hours,I can give you 90%discount.9.We can offer car rental services.10.We offer the all-in-one package.Chapter 7 Shopping Unit 1 Tourist Souvenirs Purchase Unit 2
49、Tradition Chinese Souvenirs Unit 1 Tourist Souvenirs Purchase In this unit,you willIn this unit,you will Learn career skill Purchase something at the Department store Purchase Cosmetics Purchase something in the Duty Free Shop Know some strategies of making a bargain Unit 1 Tourist Souvenirs Purchas
50、e Words and Expressions appliances n.（家用）电器 promotions n.宣传;推销 branch stores分店 fashion clothing时装 national chains全国连锁 return v.退货 clearance sales清货大减价；售低货 good quality好质量 shopping malls商场Unit 1 Tourist Souvenirs Purchase Words and Expressions Discount v 打折,减价出售 fake n.赝品 perfume n.香气;香味 scent n.气味,香
