1、12Empowered,Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient,EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined Resource ManagementAdministrationElectronic SupportJust in time learningE
2、xpert Triage444.9%2.3%9.4%15.9%15.4%12.3%q :5q eBiz Service&Solutions10%15%20%55%2004Web Service&Solution eBiz ConsultingSI Service&Solution Network Integration6q 2004 1 10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX(:)7
3、20022003200420052006(:)5,0006,8005,5008,0006,5005,500ExtensionFront endBack end B2C/e-Community/Cyber IR Web Business/e-Marketing System(HW)/Network(LAN,WAN)Solutions/Applications9,0005,0004,5007,500q 2004 Product8q IT IT1009080706050403020100240200160120804001431234567891011133154157147157154153171
4、190186IT(:):34.727.720.812.916.210.018.227.426.731.324.79 Web Agency Service DomainWeb CIWeb DesignWeb applicatione-Business ConsultingMarket Analysis10e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer ,Order Fulfillment e-Business Value Chain11qeBiz Total ServiceeBizStrategyeBizOpera
5、tioneBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotal service12PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields:SI Development&Solutions13 Data IntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData
6、CustomerProfile14SM MUSI MUNI MUR&D MUeBizTotal Serviceq eBiz Total Service15E-MailEDMSGWKMS2()ERP1()CRMSCME-Planningq Office Management System16Customer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%q eBiz Solutions&ServiceInternet AreaBSP AreaSI AreaNI Area1755%15%20%10%eCRMWCMSI
7、RM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementq eBiz Solutions&ServiceWeb SI AreaSI AreaNI AreaSystem Area18SI AreaNI AreaSolution AreaSM AreaIntern
8、et AreaR&D AreaConsulting Areaq SI Business Areaq SI consultingq SI development q SI managementq N/W managementq New technologyqNetwork Integration -Network Consulting -Network Integration -Network Management19CRMForecasting,Opportunity Management,Configuration,Generation Forecasting,Customer CareSp
9、are ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyq Solution&Service-SI Development&SolutionsMarketingSalesServices20Internet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions&ServiceConsulting for eBizeStrategy Consulting.eManagement Consulti
10、ngeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/e-Infra/e-InfraSI consulting&managementNetwork Integration/Automation SystemIT development&management 21e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem-,-Supply Chain q e-Business Perspecti
11、ve22q 2123 l 90 l :60%(80 90%)l l :40%23q 2 2 ()/:100 /:10/()24StrategyContentsSolution()Ebiz q Summary-Integration Branding&Identity25SupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector&Solutions26PublishInteractTransactIntegra
12、te Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Management Electronic Order to Cash Electronic Procurement Supplier Bidding&Selection Integrated Planning and Forecasting Integrated Plant Management:q e-Business _Fulfill Demand27q e-Business Conve
13、rgenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis:PwCeBiz Transformation28KMSEISEDMSSolution&Service-SI Development&SolutionsGWHow convenient would it be,if we can view all the numerous information scattered on the internet,such
14、as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?SCMCRMERP29Electronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution&Service-eagleOfficeGWeagleOffice30SI MU Business FieldsBusiness Fields:S
15、I MU 31 Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystem32q Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System
16、 team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team33Channel EnhancementValue Chain IntegrationConvergenceIndustry Transformation Win-Win (:),:PwCq eBusiness 34Customers:IBMq e-Business PerspectiveSuppliers35BusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMKMSEIPERMe-IPS
17、EmployeeCustomerq eBiz Solution analysis _CRM CRM:Customer Relationship Management36q eBiz Solution analysis _CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRM 37q e-Company System NetworkSCMSystemEKP/EIPSystemCRMSystem Supply chain Integration Enterprise Knowledge Information Portal Customer DB Integration38EUROPEASIAS.AMERICAOCEANIAAFRICAq Global network Los AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901N.AMERICA
