1、Chapter 1 Managers and Management1Learning Outcomes Explain what are meant by the term manager and management.Describe the four primary processes of management.Summarize the essential roles performed by managers.Describe the four general skills necessary for becoming a successful manager.Describe th
2、e value of studying management.Identify the relevance of popular humanities and social science courses to management practices.2Thread5 W Who are managers?Where do they work?What is management?What do managers do?Why should we study management?3What is management?DefinitionManagement refers to the p
3、rocess of getting things done,effectively（效果）and efficiently（效率）,through and with other people.(Stephen P.Robbins&David A.Decenzo)Management is a process of building and maintaining a good environment where people work together efficiently to accomplish preset goals.(Harold Koontz&Heinz Weihrich)Man
4、agement is decision-making.Management is leading.6What do managers do?Management process（管理过程）(p7)planningleadingorganizingcontrollingAchieving the organizations stated goals7What do managers do?Managerial Roles（经理人角色）Specific categories of managerial behaviour;often group under three primary headin
5、gs:interpersonal relationships（人际关系）,transfer of information（信息传递）,and decision making（决策）.Mintzburgs 10 Managerial Roles(The nature of managerial work,1980)Interpersonal Figurehead,Leader,LiaisonInformational Monitor,Disseminator,SpokespersonDecisional Entrepreneur,Disturbance hander,Resource alloc
6、ator,Negotiator8Managerial Roles-Figurehead（名义首脑）（名义首脑）The most basic and simple role.Managers usually stand for the organization,so they have to undertake corresponding responsibilities like signing files,holding board meeting.-Leader（领导者）（领导者）Why manager need to motivate and direct employees?Becau
7、se work is done by collaboration of employees,managers have to bring together personal needs and organizational objectives in order to develop.-Liaison（联络者）（联络者）Managers are those who maintain network through formal and informal channels.9Managerial Roles-Monitor（监督者）（监督者）What kind of information do
8、 monitors receive?internal business&external affairs&analytical reports&opinions and inclinations&pressure from both insiders and outsiders.-Disseminator（发送者）（发送者）Information to send to subordinates:the truth(what is happening or what has happened)&the value(telling subordinates what should be done
9、or not)-Spokesperson（发言人）（发言人）Whom to speak?including supplier,competitor,government,client,media,residents etc.10Managerial Roles-Entrepreneur（创业者）（创业者）entrepreneurs are responsible for designing and initiating changes.-Disturbance hander（除障者）（除障者）dealing with upcoming conflicts and risks.-Resource
10、 allocator（资源配置者）（资源配置者）what to do and who to do and how to do.-Negotiator（谈判者）（谈判者）why managers lead negotiations?figurehead,spokesperson can win trust of partners;resource allocator role implies that managers have the right to make decisions.11What do managers do?Skills and competencies（技术和能力）Gene
11、ral skills Conceptual skills refer to the mental ability to analyze and diagnose complex situation（全局观）DiscussAs recently reported,Japanese companies are retrieving from the houseware market which used to bring them huge profits,like producing television,fridge,air-conditioner,wash machine etc.What
12、they are heading for next step is to export knowledge through consultant agent and infrastructures for public use such as oil mining,electric railroad facilities to developing countries.Why?Imagine your are manager of a Japanese company producing television,what reasons could prompt you to change?12
13、Skills and competencies-Interpersonal skills encompass the ability to work with,understand,mentor,and motivate other people,both individually and in groups.（人际交往技能）DiscussBen is the accounting manager in a supermarket.When he arrived at his office this morning,he was asked to join the board meeting,
14、and the general issue was to discuss the possibility of opening a new supermarket in another city.State the possible situations Ben would apply his interpersonal skills after meeting.13Skills and competencies-Technical skills refer to abilities to use the tools,procedures,and techniques of a special
15、ized field（技术能力）Discuss Ben Accounting managerJames Sales manager in LenovoAdam GeneralMandy Badminton coachChrist City mayor Etc.14Skills and competencies-Political skills relate to the ability to enhance ones position,build a power base,and establish the right connections.（政治技能）DiscussChrist,the c
16、ity mayor,how would he get promotions?1.Achievements 2.Connections15Skills and competenciesSpecific skills (p14)Controlling the organizations environment and its resourcesOrganizing and coordinatingHandling informationProviding for growth and developmentMotivating employees and handling conflictsStr
17、ategic problem solving16Skills and competenciesManagement competenciesP14-1517Why should we study management?Reasons for U.S companies failure?(investigation results by Dun and Bradstreet,Inc.,1981)Reasons for U.S companies failurePercentage of failureReasons for failure44%Incapability of managers17
18、%Lack of management knowledge16%Lack of experience15%Unfamiliar with industry1%Oversight1%Cheat or disaster6%Unknown reasons18Why should we study management?Either manage or be managed?19Relevance with other coursesAnthropology（人类学）Economics（经济学）Philosophy（哲学）Political science（政治学）Psychology（心理学）Sociology（社会学）and more20
