1、Hewitt AssociatesWal-Mart China Associates Engagement Survey Result PresentationNov.,2019Hewitt AssociatesAgendaWhy Measure Employee Engagement?Wal-Mart Associate Opinion Survey IntroductionSurvey Background:Why Do We Conduct the Survey?Participant ProfileSurvey MethodologyInterpreting the ResultsKe
2、y FindingsEngagement Results Positive AreasNeed-to-improved Areas Benchmarks and Comparison Suggested Initiatives Best Practices for Achieving Sustained Engagement ResultsWhat Will Improve if Engagement Score is Increased?Hewitt AssociatesWhy Measure Employee Engagement?Hewitt AssociatesImproving Bu
3、siness Results Through Engaging PeopleIndividual Life Goals and StrategiesIndividual CapabilitiesPeople Requirements and Talent StrategyEmployment RelationshipPeople Management PracticesIndividual Priorities and EngagementEngagementBusiness Results and StrategiesBusiness CapabilitiesHewitt Associate
4、sWhy Engagement Matters:Business NeedsService QualityFeaturesProblem ResolutionPrice/Relative ValueEmployee BehaviorRecom-mendationRetentionExpansionBusiness PerformanceCustomer Satisfaction/ValueCustomer Value DriversHewitt AssociatesWhy Engagement Matters:Employee NeedsEmployee EngagementEmployee
5、BehaviorTurnoverRecommend EmployeesRecommend Products/ServicesCreate new Products/ServicesCustomer ServiceProductivityOpportunityQuality of LifeCultureTotal CompensationLeadershipRelationshipsWork ActivitiesHewitt AssociatesWal-Mart Associate Opinion Survey IntroductionHewitt AssociatesSurvey Backgr
6、ound:Why Do We Conduct the Survey?The Associate Opinion Survey is a very important part of the Grass Roots process.It lets us look,in an objective way,at how associates feel about working at Wal-Mart.It lets us measure whether weve done a good job over time of helping to make Wal-Mart a better place
7、 to work.It provides a foundation for the Grass Roots meetings,giving managers direction for their discussions.And it tells us where to concentrate our resources in order to raise our associate engagement the most over time.Hewitt AssociatesParticipants Profile By DivisionHewitt AssociatesParticipan
8、t Profile By GradeHewitt AssociatesSatisfactionHow much I likethings hereCommitmentHow much I wantto be hereEngagementHow much I wantto and actually doto improve ourbusiness resultsEngagement SatisfactionHewitt AssociatesEngagement BackgroundConsistently speak positively about the organization to co
9、workers,potential employees,and most critically,customers(current and potential)An intense desire to be a member of the organizationExert extra effort and engage in work that contributes to business successWhat is Engagement?Engagement is the state of emotional and intellectual involvement or commit
10、ment of an employee to an organization.Significant research and experience show strong evidence that higher levels of Engagement combined with appropriate capability produce stronger business results and sustainable competitive advantage.Engaged employees are productive,innovative and take ownership
11、 of their results.Three key behaviours indicate strong Engagement.Hewitt AssociatesThe Engagement ModelProceduresPoliciesProcessesValuing PeopleProcessesCompensationPayBenefitsPeopleSenior ManagementBusiness Unit ManagerImmediate ManagerCoworkersDiversity OpportunitiesCareer OpportunitiesRecognition
12、TrainingQuality of LifeWork/Life BalancePhysical Work EnvironmentSafety LocationEngagementWorkIntrinsic MotivationInfluenceWork TasksResources Hewitt Associates In the Engagement Survey,employees responded to each item by indicating their level of agreement/disagreement with particular attributes an
13、d behaviours in the organization.An overall Employee Engagement is calculated from employee responses to a set number of questions(see below).These questions,indicate the degree to which employees will“Say”,“Stay”and“Strive”at the company:I would recommend Wal-Mart to a friend seeking employment.Giv
14、en the opportunity,I tell others great things about working at Wal-Mart.It would take a lot to get me to leave Wal-Mart.I rarely think about leaving Wal-Mart to work somewhere else.Wal-Mart inspires me to do my best work everyday.Wal-Mart motivates me to contribute more than is normally required to
15、complete my work The Employee Engagement score is the percentage of employees who individually scored an average of=4.5 on Say,Stay and Strive questionsInterpreting the Engagement ScoreSaySayStayStayStriveStriveHewitt AssociatesSams ClubThe combined proportion of responses for 5 and 6(Agree and Stro
16、ngly Agree)Results shown on the graphic chart in the report include:The combined proportion of responses for 1 and 2(Strongly Disagree and Disagree).The proportion of responses as either 3,where 3 is Slightly Disagree on the 6 point scale.The proportion of responses as either 4,where 4 is Slightly A
17、gree on the 6 point scale.The combined proportion of responses for 5 and 6(Agree and Strongly Agree).Home OfficeStoreThe proportion of responses as either 3,where 3 is Slightly Disagree on the 6 point scaleThe proportion of responses as either 4,where 4 is Slightly Agree on the 6 point scaleInterpre
18、ting the Detailed Results GraphsThe combined proportion of responses for 1 and 2(Strongly Disagree and Disagree)LogisticsHewitt AssociatesReading the Summary ReportsTeam Engagement:Home Office ReportMy DepartmentMy DivisionTop 20%of departments*Overall Results(Percentage of Engaged Employees)62%54%6
19、2%Engaged Associates are committed to doing their best work for Wal-Mart.They:SAY great things about Wal-Mart and their facility,Want to STAY at Wal-Mart,and STRIVE to go above and beyond to help Wal-Mart and their facility succeedTaking Action!These are areas that have the highest potential to incr
20、ease your associate engagement in your facility.Youll want to focus on these.3 Areas For ActionTo Best Motivate My Team(in order of importance)Career Opportunities:I feel I can have a great career at Wal-MartRecognition:I receive appropriate recognition(beyond my pay)for my contributions and accompl
21、ishmentsStore/Club/Department Management:I see strong evidence of effective leadership from my Management team.Maintain These!These are areas that have high potential to decrease engagement in your facility.Youll want to maintain what youre currently doing right.3 Areas to MaintainKeep Up the Good W
22、ork in These Areas(in order of importance)Meaningful Work:I get a sense of accomplishment from my work.Company Reputation:I am proud of what Wal-Mart gives to my local community.Work Tasks:I truly enjoy my day-to-day work tasks.Hewitt AssociatesReading the Detail ReportThe score of the question is t
23、he percentage of the employees who mark the response as favorable.Hewitt AssociatesKey FindingsHewitt AssociatesEngagement Result China OverallHome OfficeStoresSamsClubLogistics FacilityNormsEngagement Score54%54%54%50%46%52%1.I would recommend Wal-Mart to a friend seeking employment60%61%61%57%51%5
24、5%6.Given the opportunity,I tell others great things about working here64%68%64%60%57%60%2.I rarely think about leaving Wal-Mart to work somewhere else40%37%42%35%34%43%5.It would take a lot to get me to leave Wal-Mart81%84%80%79%73%59%3.Wal-Mart inspires me to do my best work every day49%47%50%46%4
25、6%63%7.Wal-Mart motivates me to contribute more than is normally required to complete my work.44%43%45%40%35%47%SAYSTAYSTRIVEHewitt AssociatesPositive AreasCompany Reputation I would recommend Wal-Mart to a friend seeking employment.I believe Wal-Mart is a good citizen in my community.Wal-Mart provi
26、des good jobs for people in this area.I am proud of what Wal-Mart gives to my local community.Given the opportunity I tell others great things about working here.Process Wal-Marts policies and procedures allow me to provide great customer service.Hewitt AssociatesNeed-to-improve AreasCareer Opportun
27、ity I feel I can have a great career at Wal-Mart.I have enough time for career development Promotions are given fairly.Pay I understand how pay changes are determined.I am paid fairly for the contributions I make to the companys success.My performance has a significance impact on my payHewitt Associ
28、atesNeed-to-improve AreasManagement If I have an issue with being treated unfairly in the workplace I am confident that our management team will take appropriate action.Our management team spends enough time with Associates.Our management team acts consistently with what they say.Hewitt AssociatesBe
29、nchmarks and ComparisonHewitt AssociatesHewitts Normative Database Profile Normative data from the China section of Hewitts Best Employers in Asia Database(2019)(BEA)is provided.Wal-Marts results have been benchmarked against the China market data of the overall database,which includes the responses
30、 from employees.This database contains data from 78 companies representing 16 industries.Hewitt AssociatesThe Best Employers in China 20191.The Portman Ritz-Carlton,Shanghai 2.Johnson&Johnson Medical(China)Ltd.3.ASIMCO Technologies Limited 4.China Hotel,A Marriott Hotel Guangzhou 5.Beijing Novartis
31、Pharma Ltd.6.China Hewlett-Packard Co.,Ltd.7.Federal Express DTW Co.,Ltd.8.TNT China(Holding)Co.,Ltd.9.Guangdong Nanfang Lee Kum Kee Health Products Co.,Ltd.10.Intel China Ltd./Intel Products(Shanghai)Ltd./Intel Products(Chengdu)Ltd./Intel China Research Center Hewitt AssociatesHewitt conducted a st
32、udy of the 1,500 organisations from its global Engagement client and Best Employer database to explore the relationship between Engagement and Total Shareholder Return(TSR).Engagement and Shareholder Value*Source:Hewitt Associates Employee Engagement and Best Employer Database.*Best Employers China
33、2019(75%)DestructiveZoneUncertainty ZonePerformance Zone(Avg.TSR=20.2%)25%40%60%100%Benchmark Averages*0%(Avg.TSR=-9.6%)IndifferenceZone(Avg.TSR=5.6%)Rest of China in BEC 2019 Study (50%)High Performers(61%)Total Shareholder Return(TSR 20%from 2019-2019)$Hewitt Engagement Database(52%)*Wal-Mart(54%)
34、54%Hewitt AssociatesEngagement Score Comparison:Wal-Mart,Best Employers and China NormsWal-Mart China OverallBest EmployersNormsEngagement Score54%75%52%1.I would recommend Wal-Mart to a friend seeking employment60%75%55%6.Given the opportunity,I tell others great things about working here64%78%60%2
35、.I rarely think about leaving Wal-Mart to work somewhere else40%62%43%5.It would take a lot to get me to leave Wal-Mart81%86%59%3.Wal-Mart inspires me to do my best work every day49%79%63%7.Wal-Mart motivates me to contribute more than is normally required to complete my work.44%66%47%SAYSTAYSTRIVEH
36、ewitt AssociatesEngagement Score ComparisonSayStayStriveHewitt AssociatesWhat Makes The Best,Best?Best Employers demonstrate three basic characteristics across all markets,including China:Consistently inspire great performance from their peopleManage their business in ways that build long-term succe
37、ss and sustainabilityGo out of their way to ensure employees feel valuedHewitt AssociatesInspiring Great Performance Inspiration and support from the management.Senior leaders and immediate managers act as role model,and passionately and consistently provide support to the staff.%Employees Who Agree
38、 and Strongly Agree The BestThe RestI see strong evidence of effective leadership from my management team.73%40%I trust our management team to act ethically and honestly.75%49%I get enough good information about our organizations results and performance83%49%My direct Supervisor/Manager provides the
39、 support I need to do a good job.75%49%Hewitt AssociatesInspiring Great Performance Motivating high performance achievement through rewards.%Employees Who Agree and Strongly Agree The BestWal-MartI receive adequate recognition(beyond compensation)for my contributions and accomplishments 68%36%My per
40、formance has a significant impact on my pay 62%27%This organization motivates me to contribute more than is normally required to complete my work66%44%Hewitt AssociatesInspiring Great Performance Best Employers better define and implement structure,policies,and resources that enhance productivity an
41、d support achievement of business objectives.%Employees Who Agree and Strongly Agree The BestWal-MartThe organizations policies and procedures allow me to provide great customer service.The tools and resources I have allow me to be as productive as possible63%35%Hewitt AssociatesEnsuring Employees F
42、eel Valued Best Employers create employee ownership through trust and empowerment.Leaders walk the talk.%Employees Who Agree and Strongly AgreeThe BestWal-MartI have the authority to make the decisions necessary to do my job well 61%49%Hewitt AssociatesEnsuring Employees Feel Valued Best Employers c
43、reate a more compelling employment relationship between employees and employers by treating employees as valued assets and partners.%Employees Who Agree and Strongly Agree The BestWal-MartI am made to feel like a valued member of this organization 56%40%I get a sense of accomplishment from my work 7
44、4%49%Training opportunities are available to help me build new skills.76%58%Hewitt AssociatesSuggested InitiativesHewitt Associates Need Wal-Marts input to developHewitt AssociatesBest Practices for Achieving Sustained Engagement ResultsHewitt AssociatesWhat Makes The Best,Best?The Best Employers in
45、 Asia study reveals that Best Employers demonstrate three basic characteristics across all markets,including China:Best Employers consistently inspire great performance from their people;Best Employers go out of their way to ensure employees feel valued;and Best Employers manage their business in wa
46、ys that build long-term success and sustainability.Hewitt AssociatesBest Employers Inspire Great PerformanceHave in place an organizational structure,policies and procedures,and the tools and resources to:Enhance employee productivity,Create a positive work environment,and Help the company achieve i
47、ts goalsCare about Employee perceptions about the fairness with which they are rewarded.Leaders count in inspiring a great performance from people:how leaders behave,how their beliefs shape their own actions,and how well they create a sense of passion and pride among their people are important.Hewit
48、t AssociatesBest Employers Value Their EmployeesEmployment deal goes further than is normally expected such as fair and equitable rewards,opportunities for career advancement,and a sense that employee interests are taken into account.Focus more effectively on putting systems and structures in place
49、that support learning and development.Be able to attract talents better than The Rest.Retain their talents better than The Rest.Hewitt AssociatesBest Employers Build Sustainability for Long Term SuccessBuild strong,successful and sustainable businesses by Using balanced scorecard or strategic measur
50、es to manage business and for incentive Comp.;Measuring the effectiveness of HR programs against employment brand and recruitment procedures;Use more strategic measures to manage business and for incentive comp.in current case.Take more effort on effectively attracting and retaining the suitable tal
