1、Workshop of International Business Spoken English Module 5.1Getting throughModule 5.2 Telephone MessageModule 5.3 Making Arrangement over the PhoneModule 5 Making Phone CallsModule 5 Making Phone CallsWhenever you make a phone call,smile when you pick up the phone,because someone can feel it.Unknown
2、Call your mother on the phone.If you cant,you may think of her in your heart.UnknownModule 5 Making Phone Calls Learn how to make phone calls in English Learn how to make phone calls in different situations Learn the useful sentence patterns of making phone callsLearning ObjectivesModule 5 Making Ph
3、one Calls Telephones are of great importance to businessmen around the world.Otherwise,why do those managers carry mobile phones around?In a company office you can see busy secretaries handling several phones at the same time.Its true that people use the telephone a lot in business world.When you us
4、e a public telephone in a foreign country,be sure to read the directions carefully before dialing the number.In many countries,a special number is assigned to each region of the country,which is called an“area code”.Background InformationModule 5 Making Phone Calls If you know the area code and the
5、phone number,it is much easier and cheaper for you to dial the number.In some foreign countries,such as in the U.K.and U.S.A.,you can make reverse charge or collect calls with the help of the operator,and if the person you are calling accepts your call,he will pay for it,which can save your own mone
6、y.Background InformationModule 5.1 Getting throughPair work ARead the following short conversations then practice them with your partner.1.A:Hello?B:Hi,is Lee there?A:Hold on,Ill get him.B:Thanks.2.A:Hi,is Lee Chen there,please?B:Lee Chen?Theres no Lee Chen.You must dial a wrong number.A:Oh,sorry.B:
7、Thats all right.Warming upModule 5.1 Getting throughPair work A3.A:Good morning.Bank of Wenzhou.B:Hello.Id like to speak to Mr.Chen.A:Im sorry hes not in right now.Would you like to leave a message?B:No,thanks.4.A:ABC Company.May I help you?B:Hello,could you connect me with the Sales Department,plea
8、se?A:Just a moment,please.B:Ok.Warming upModule 5.1 Getting throughPair work A5.A:Good afternoon,Hilton Hotel front desk,Marine speaking.Can I help you?B:May I speak to your Room Reservation Manager,Bill Porter?A:Im sorry hes busy at the moment.Can I take a message?B:No,thank you.I do want to speak
9、to him personally.Warming upModule 5.1 Getting throughPair work BWork in pairs and complete the following short conversations.1.Hello.May I speak to Anna,please?.2.May I leave a message?.3.Hello,could you connect me with the front desk?.Warming upModule 5.1 Getting throughPair work BWork in pairs an
10、d complete the following short conversations.4.Is this 346-9788?.5.Id like to make a collect call to 336-998.6.Sorry,sir.The line is busy.Will you hold on?.Warming upModule 5.1 Getting throughA.Speaking to and getting someone to answer the phone.Id like to speak to Mr.Chen.May I ask whos calling,ple
11、ase?I want extension 8888.Lee,you are wanted on the phone.Is Lee there?/Is Lee in?Just a minute,please./Hold on please./Just hold the line for a second.Someones asking for you on the phone.Reading inModule 5.1 Getting throughB.Answering the phone.Hello!This is Lee Chen./This is Lee Chen speaking.Who
12、s speaking?/Who is this speaking?Lee Chen is on his vocation.Could you leave your name?Would you like to leave a message?/Can I take a message?Sorry I cant hear you clearly.Speak louder,please.Sorry,youve got a wrong number./You must have dialed some other number.Ill ask her to give you a ring as so
13、on as she comes back.Reading inModule 5.1 Getting throughC.Speaking to and answering from the operator.Id like to make a person to person call./long-distance call at 888-66677,please.Please put me through to Mr.Chen.Sorry,the line is busy/engaged at the moment.The number is busy,Mr.Chen.Sorry,nobody
14、 is answering.Operator,I just got cut off.Could you put the call through again?Reading inModule 5.1 Getting throughTask 1 Read the model dialogue,then role-play it with your partner.Speaking outLee from Wenzhou Thunderseal Container Fittings Co.is calling Wang Tian from Wenzhou ABC Company about bus
15、iness cooperation.But Wang Tian is out at the moment,and his sectary answers.Lee=L;Secretary=SS:ABC Company,Can I help you?L:This is Lee Chen from Wenzhou Thunderseal Container Fittings Co.Can I speak to Mr.Wang?Module 5.1 Getting throughTask 1 Read the model dialogue,then role-play it with your par
16、tner.Speaking outS:I am afraid he is out at the moment.Can I take a message?L:Yes,could you ask him to call me back as soon as possible?S:Yes,of course.Could I have your number?L:8888-6669,extension 578.S:8888-6669,extension 578.Thank you,Mr.Chen.Ill make sure he gets the message.L:Thank you.Bye.S:G
17、ood-bye.Module 5.1 Getting throughSpeaking outTask 2 Short conversationsComplete the short conversations according to the Chinese versions given.Then practice them with your partner.Conversation 1A:ABC Trading Co.Good morning.B:Good morning.(1)_(请找陈先生接电话。）A:(2)_(请问您是哪位？）B：This is Li Tao from Nanjing
18、 National Chemical Import&Export Corporation.A:Just a minute.Ill put you through.May I speak to Mr.Chen,please?Whos that speaking?Module 5.1 Getting throughSpeaking outTask 2 Short conversationsConversation 2A:Jinqiao Hotel,Reception.Can I help you?B:Yes,please.(3)_（请接分机号2899。)A:Hold on the line,ple
19、ase.B:Hello!Operator,(4)_（刚才电话断了，请再帮我接通好吗？）Could you please have extension 2899?The line is cut off.Could you please get me though?Module 5.1 Getting throughSpeaking outTask 2 Short conversationsConversation 3A:Marketing Managers office.Can I help you?B:Miss Wang,please.A:Oh,(5)_（她还在吃中饭。）Is there an
20、ything I can do for you?B:No,no,its all right.(6)_（我稍后再打。）Thank you very much for your help.She is having lunch.Ill phone back later.Module 5.1 Getting throughSpeaking outTask 3 PresentationYou have an appointment with Lee Chen from Wenzhou Thunderseal Container Fittings Co.on 12 May at 2:30 pm.Tele
21、phone him to confirm the date and give the name of the colleague who is attending the meeting with you.Module 5.1 Getting throughSpeaking outTask 4 Read the sample dialogue,then role-play it with your partner.A:Wang Qiang speaking.B:This is Lee Chen.My secretary said you called.A:Oh,yes,thats right.
22、Thanks for getting back.I have brought the proposal for a joint venture with me this time,and would like to see you and the technical team for further discussion.Could you arrange a time for us to meet?Module 5.1 Getting throughSpeaking outTask 4 Read the sample dialogue,then role-play it with your
23、partner.B:Well,you come at the right time.We are in the process of deciding on the size and capacity of the factory,and will have to consider your suggestions carefully.Maybe I can pick you up at your office tomorrow morning.A:Thats very kind of you.Shall we meet at 8:00 in the lobby?B:Thats fine.Se
24、e you then,bye.A:Bye.Module 5.1 Getting throughSpeaking out【Words and phrases】1.joint venture 合资企业2.further discussion 进一步讨论3.capacity n.能力4.lobby n.大厅Module 5.1 Getting throughSpeaking outTask 5 Match the telephone phrases below with the responses.1.Im afraid the lines busy.2.Can I have extension 3
25、36,please?3.Im afraid he isnt in the office.4.Could you tell Sam that I called?5.Its David Smith again for Lee Chen.a.Its Ok.Ill phone back later.b.Its Ok.Ill hold.c.Ill have to reconnect you.d.Ill put you through.e.Ok,Ill give him your message.We were cut off.bdaceModule 5.1 Getting throughSpeaking
26、 outTask 6 Role playStudent A:You are college graduate from Wenzhou University,and apply for a job at Wenzhou Thunderseal Container Fittings Co.You telephone to arrange an interview.Student B:You are working at the HR department of Wenzhou Thunderseal Container Fittings Co.The telephone is ringing.Y
27、ou answer the phone and handle the phone call reservation.Module 5.1 Getting throughPractical Training1.Put the following sentences into correct order and act it out with your partner.Receptionist()Thank you,Mr.Wang.Ill give Mr.Chen the message.()Im afraid the line is busy.Can I take a message?()You
28、re welcome.Bye.()Good morning.Hilton Hotel.()And whats the message,please?()Could you spell your surname,please?()Did you say 8:15 or 8:50?135791113Module 5.1 Getting throughPractical TrainingCaller()Yes,please.Could you tell him Wang Qiang called?()Thank you very much.()Could you tell him Ive booke
29、d a table at Dragon Restaurant for 8:15 this evening and Ill meet him there?()Wang Qiang.()Hello,could you put me through to Mr.Chen in room 206,please?()8:15.Quarter past eight.24681012Module 5.1 Getting throughPractical Training2.Read the telephone phrases below and complete the dialogue.1.A:Can I
30、 take a message?B:.2.A:Is Lee available?B:.3.A:Do you know when hell be free?B:.4.A:Im returning his call.B:.5.A:We were cut off.B:.Module 5.1 Getting throughPractical Training3.Acting out(1)Role playYou want to make a person to person call to your business partner Lee Chen in Wenzhou.His Telephone
31、number is 0577-88322475.Your telephone number is 0371-66778899.Ask the operator to connect to him.(2)Pair workWork in pair.The following is an advertisement,from which you could get information on something on sale.Make a call to your best friend and tell him/her the news.Module 5.1 Getting throughP
32、ractical TrainingTHE GSFA T-SHIRTON SALEFOR$10.00AVAILABLE:S,M,L,XL,XXLAT XUANWU STOREHOURS:SATURDAY 8AM-12AMModule 5.2 Telephone MessageWarming upPair work ALook at the maze below.Use the language in the square to make a conversation.To start,find the correct square,then follow the conversation to
33、the end.Move in any direction except up.Module 5.2 Telephone MessageWarming upGood morning.Sales.Can I help you?Yes.Can you put me through to Lake,please?Whos calling please?Sam Story from ELC company.The lines busy.Would you like to hold?Ok.The lines still busy.Can I take a message?Yes.Please tell
34、Ms.Jones to call me later.Could you repeat your name,please?Sam Story.Fine,Mr.Story.Ill give her your message.Module 5.2 Telephone MessageWarming upPair work BYour boss is on a business trip.Its now Thursday evening and your boss telephones you to find out what you have done.These are the things you
35、ve done:Monday:inspect the factory;visit Mr.BrownTuesday:meet with the sales teamWednesday:talk to the export department about new delivery conditionsThursday:make an appointment with Lee Chen from WenzhouModule 5.2 Telephone MessageReading inUseful Expressions.Hello!This is Lee./This is Lee speakin
36、g.Whos speaking?/Who is this speaking?Lee is on his vocation.Could you leave your name?.Would you like to leave a message?/Can I take a message?Sorry I cant hear you clearly.Speak louder,please.Sorry,youve got a wrong number./You must have dialed some other number.Ill ask him/her to give you a ring
37、as soon as he/she comes back.Module 5.2 Telephone MessageSpeaking outTask 1 Read the sample dialogue.Pay attention to the highlighted sentences and then role-play it with your partner.Mr.Smith is interested in plastic seals.He wants to inquire about them.A=Receptionist;B=Mr.Smith A:Good morning.Wenz
38、hou Thunderseal Container Fittings Co.Can I help you?B:Good morning.Could I speak to Lee Chen,please?A:Im afraid hes out of the office at the moment.Can I take a message?B:Yes,My name is Clark Smith,a representative of an English company.Module 5.2 Telephone MessageSpeaking outTask 1 Read the sample
39、 dialogue.Pay attention to the highlighted sentences and then role-play it with your partner.A:Im sorry.Could you spell your surname,please?B:Yes,thats S-M-I-T-HA:S-M-I-T-H.You are a representative.Right.And whats the message,please?B:Ive learned that you are one of the leading exporters of Strappin
40、g seals in China.Im calling to discuss the business with Mr.Chen.A:Could you tell me your telephone number?Module 5.2 Telephone MessageSpeaking outTask 1 Read the sample dialogue.Pay attention to the highlighted sentences and then role-play it with your partner.B:Of course.My number is 33877889.A:33
41、877889.Right,Mr.Smith.Ill ask Mr.Chen to call you back.B:Thank you very much.A:Youre welcome.Module 5.2 Telephone MessageSpeaking outTask 2 Short conversationComplete the short conversation according to the Chinese versions given to you.Then practice the conversation with your partner.A:Good morning
42、.This is China Silk Corporation.B:(1)_（早上好，我叫李晨，请找唐先生听电话。）A:Hold the line,please.Ill see if hes in.Sorry,hes out at the moment.B:Thats too bad.Good morning,this is Li Chen.May I speak to Mr.Tang?Module 5.2 Telephone MessageSpeaking outTask 2 Short conversationA:(2)_（你下午再打电话好吗？）:Sorry,I wont be free
43、this afternoon.A:(3)_（那我可以帮你留个口信吗？）B:Thats very kind of you.Please tell Mr.Tang to go and meet Lee Chen at Hilton hotel at 10:00 tomorrow morning.A:(4)_（还有别的事吗？）B:Thats all.Thank you very much.Could you call back this afternoon?Can I take a message?Anything else I can do for you?Module 5.2 Telephone
44、 MessageSpeaking outTask 3 Role playYou are a receptionist at ABC Company.Mr.Wang calls to confirm that he has an appointment with Lee Chen of Wenzhou on 12 May at 2:30 PM and give the name of the colleague who is attending the meeting with him.Lee Chen is in a meeting.Take a message for him.Module
45、5.2 Telephone MessageSpeaking outTask 4 Read the sample dialogue.Pay attention to the highlighted sentences and then role-play it with your partner.Mr.Smith is calling Wenzhou Thunderseal Container Fittings Co.and he wants to speak to Lee Chen.The following is the conversation between Mr.Smith and t
46、he Operator.Operator=A;Mr.Smith=BA:Wenzhou Thunderseal Container Fittings Co.Can I help you?B:Good morning.This is Jason Smith from the Electro Co.Id like to speak to Lee Chen,Manager of International Trade Dept.We placed an order six weeks ago,but we have so far heard nothing about it from you.Modu
47、le 5.2 Telephone MessageSpeaking out【Words and phrases】1.operator 接线员2.hold up 阻碍Module 5.2 Telephone MessageSpeaking outTask 5 InterpretationInterpret the following sentences to your partner.1.对不起，我没听清你的姓名，请你拼一下好吗？（spell）2.你想给史密斯先生留个口信吗？（leave a message）3.请问是哪位打来的电话？（calling）4.恐怕他没空。明天晚上怎么样，你有没有空？（
48、available）Sorry，I cant hear your name clearly，could you spell it please？Would you like to leave a message to Mr.Smith?Whos that speaking?Im afraid hes not free.What about tomorrow night?Are you available then?Module 5.2 Telephone MessageSpeaking outTask 5 InterpretationInterpret the following senten
49、ces to your partner.5.我会和他联系，回头让他给你去电话。（call back）Ill contact him，Ill let him to call you later.Module 5.2 Telephone MessageSpeaking outTask 6 Create a dialogue with a partner for the following situation.Role play the dialogue in the next class.A BCall for Mr.Anderson Answering the phone,tell A Mr.A
50、nderson is not in and ask if he can take a message for Mr.AndersonTell B who he is Ask A if Mr.Anderson has As phone numberSay no and tell B his Make a little mistake in writing down the numbertelephone numberCorrect B and ask B to Say there is no problem in doing thattell Mr.Anderson itsurgentModul
