1、Chapter 1 Business Etiquette in the International ArenaLearning objectives nBy the end of this introductive chapter,you should be able to qdefine etiquette and business etiquettequnderstand the origin and development of etiquetteqbe aware of basic principles of international business etiquetteqreali
2、ze the significance of learning international business etiquetteThe origin of the word etiquettenThe word“etiquette”originated in France during the 1600s and 1700s.n It used to mean“keep off the grass”in French.nThe story of the gardener and his signs of tiquets The importance of business etiquetten
3、methods of polishing self-conduct to obtain positive resultsnthe art of knowing how to behave and interact with people in a wide variety of business situations nhelp you appear polished and professional,rendering you knowledgeable and confident in clients eyes Actions(I)nAppearance and Dress nPositi
4、ve first impression nBusiness card etiquettenConversation skillsActions(II)nBody language and gestures nDining with a clientnGift-giving customsnSending crystal clear messagesnPreparation before the journeyOral ActivitiesnMake sure you pack according to the climate and type of business;and always re
5、member to have a business card ready to hand.How do you think of this statement?nInternational business can be tricky;if you arent prepared,your business deal can go down in flames.What suggestions would you like to make for the businessmen who are going on a business trip to foreign countries?Case StudynHere is the situation:Youre meeting a client at a restaurant and you arrive to find it crowded with noisy happy-hour patrons,making for an inhospitable business atmosphere-what do you do?
