1、1In this class,you will 1.listen and get the main idea of a natural telephone conversation and infer the two speakers relationship;2.analyze how the phone call is developed and what polite and formal expressions are used;3.role-play a phone call to make a reservation.Learning objectives2Have you eve
2、r made any reservations?A dinner table?A hotel room?What should we reserve before or while we travel?a hotel room flight/train tickets tickets for some scenic spots.Warming up预定3When we talk about these reservations,what words or expressions come into your mind?Warming uptravel date(s)preferred time
3、 departure city&arrival city one way or return tickets flight class(first/business/economy class)method of payment kind of room(2 single beds,double bed,king bed)check in/check out special requests 41.What are the two speakers talking about?Buying a plane ticket.2.What is the relationship between th
4、e two speakers?An airline reservation agent and a customer.Listening and answering 5Relationship between two speakers?Why?W:Skies Airlines.How can I help you?M:Id like to buy a plane ticket from The way they speak(tone,intonation,language):polite and formal:sir,would you like to,Id like to,thank you
5、,may I ask,please Listening and answering 6What information should be included when we book an airline ticket?departure city&arrival city travel date one way or return preference name method of payment Thinking7Please listen again and take down the specific information.departure city&arrival city tr
6、avel date one way or return preference name method of payment Listening and note-taking8departure city&arrival citytravel dateone way or returnpreferencenamemethod of payment from London to Parison the 23rd of Decemberthe 9:30 flightone waybusiness classRobert Williamsby credit card 9Listening and g
7、ap-filling10Listening and gap-fillingHow may I help you?/How can I help you?I want to buy /Id like to buy Which do you prefer?/Which would you prefer?11Listening and gap-fillingOpeningI help you?_ to buy a plane ticket _ Talking about timeare you travelling?_ On the 23rd of December.How canId likeOn
8、 what date12Listening and gap-fillingTalking about what you preferThere are two flights Which?Would travel business class or economy?book a return flight this time?_ _The 9:30 flight,please.to travel business class.No,.Im taking the train back._do you preferyou like toWould you like toId likethank y
9、ou13Listening and gap-fillingOther information your name,sir?_Robert Williams.Payment to pay?_By credit card.May I haveMay I ask how youwould like14After listeningHow to make a formal and polite conversation?Underline the formal and polite expressions.W:Skies Airlines.How can I help you?M:I d like t
10、o buy a plane ticket from London to Pairs.W:Certainly,sir.On what date are you travelling?M:On the 23rd of December.W:There are two flights that day Which do you prefer?W:Would you like to travel business class or economy?M:Id like to travel business class.15After listeningW:Would you like to book a
11、 return flight this time?M:No,thank you.Im taking the train back.W:May I have your name,sir?W:Robert Williams.W:Thank you Ive made your booking.May I ask how you would like to pay?M:By credit card.W:OK,wait just a second,please 16After listeningRead aloud:.How can I help you?Id like to Certainly,sir
12、.Which do you prefer?Would you like to?No,thank you.May I have your name,sir?May I ask how would you like to pay?Wait just a second,please.17AnalyzingPlease read through the table in Activity 2 and see how their dialogue is developed.Opening date preferred choices other information such as name meth
13、od of payment18Analyzing1.Is this a complete conversation?2.What should a complete conversation include?19AnalyzingStarter:“Skies Airlines.”the name of the company Linking phrases:“Certainly,sir.”,“Thank you.”,and“OK,wait just a second,please.”Closing:reconfirm,“Thank you for flying with us.”Other w
14、ays to start or end?20Organizing your thinking Organize all the related information with the help of a mind map.21Organizing your thinking polite&formal expressions starter,linking phrases closing22Role-playing polite&formal expressions starter,linking phrases closing23Role-playingImagine you are ma
15、king plans for the holiday.Choose one of the situations on Page 29 and role-play a phone call with a partner.24Example 25Example 26Example 27Example 28Sample conversationA:Happy Hotel.How can I help you?B:Id like to book a room.A:Certainly,sir.On what dates would you like to stay?B:From the 4th to t
16、he 7th of November.A:We have rooms with 2 single beds,double bed,and king bed available.Which do you prefer?B:Id like a king bed,please.Oh,and could I have a non-smoking room?29A:All of our rooms are non-smoking.Do you have any other special requests?B:Yes,Id like to have a room with a view.Oh,and a
17、 quiet room.Ill really need to get some rest.A:That can certainly be arranged.B:And does your hotel have Internet?A:There is free WiFi throughout the hotel for guests,and we also have computers and Internet in our business centre where you can use at no extra charge.May I have your name,sir?30B:John
18、 Peters.A:Thank you,Mr.Peters.So,I have you down for a room with a view and a king-size bed from the 4th to the 7th of November.Check-in time is after 12:30 p.m.,and check-out time is before 11:00 a.m.All of our rooms come with a complimentary breakfast.May I ask how you would like to pay?B:By credi
19、t card.A:OK,wait just a second,please.赠送的31Role-playingIt is your turn.32Summary a reservation phone call.listening skills:speakers relationship content words vs.exact words formal and polite expressions when making a reservation.how a reservation phone call is developed and what information is usually included and role-played.33Homework 1.Polish and role-play the phone call with your partner again.2.Write down your dialogue.3435
