1、Unit 4Making a Telephone CallEnglish IContents Aims and Requirements Integrated Skills Development Applied Writing Grammar Focus Merry Learning Words&Phrases Lead-in Dialogues Passage A Learn to communicate Build up your language stock Extra reading Passage BAims and Requirements办公室的接、打电话，涉及找人、预约、留言
2、等办公室的接、打电话，涉及找人、预约、留言等Communicative FocusLanguage FocusAims and RequirementsFocal Words and ExpressionsLanguage Focusappointmentarrangecallercenterconnectconvenientdialefficientexhibitionmentionhold the lineinformationmake a telephone callin charge ofmake a noteon the phonelook forward tomake an app
3、ointmentprevent.from.Aims and Requirements1)Receiving a callMay I ask who is calling?This is Miss Wang,Im phoning from Shanghai.One moment,please.Im trying to connect you.Hold the line.2)Making a callHello,this is(Mr.Li)speaking.Could I speak to(Miss Wang),please?Language FocusFocal Function and Pat
4、ternsAims and Requirements3)Dialing the wrong numberIm sorry,nobody by that name lives here.Im afraid youve dialed a wrong number.4)Taking or leaving a messageIm afraid Mr.Li is out at the moment.Would you like to leave a message?Could you tell him I called?No,thanks.Ill call him later.Language Focu
5、sFocal Function and PatternsAims and Requirements5)The way to reach somebodyHow can I reach you in the daytime?Call number 23456789.Thats all right.Ill make a note of it.Language FocusFocal Function and PatternsAims and Requirements熟读对话和课文，背诵部分重点语句，能根据课文进行问答。熟读对话和课文，背诵部分重点语句，能根据课文进行问答。(Listening and
6、 SpeakingSkills Development能朗读并翻译（英译汉）有关打电话的短文。能朗读并翻译（英译汉）有关打电话的短文。Reading and Translatinga.能用所学词汇、句型和习惯表达法写出有关接、打电话的英文句子。能用所学词汇、句型和习惯表达法写出有关接、打电话的英文句子。b.熟悉英语留言的基本写作格式。熟悉英语留言的基本写作格式。WritingIntegrated Skills DevelopmentWhen one arranges to see someone at a fixed time,one makes an appointment.If one t
7、hen actually sees the person as arranged,one is said to keep the appointment.If it will be impossible to meet after all,one should write or telephone to cancel the appointment.Lead-in Do you know it?makes an appointment(Wang Fang is the secretary of a shoe factory.She is phoning the Business Design
8、Center in Beijing.She wishes to arrange a meeting between Mr.Li,her manager,and Mr.Smith,who is in charge of an exhibition.)Operator:Business Design Center.Good morning.Can I help you?Wang:May I speak to Mr.Smith,please?Operator:Who is calling,please?Wang:This is Miss Wang from Shanghai No.1 Shoe Fa
9、ctory.Im phoning from Shanghai.Integrated Skills DevelopmentDialogueOne Moment,Please设计中心设计中心安排安排负责负责展览展览接线员接线员AOperator:One moment,please.(Pause.)Wang:Hello?Operator:Im trying to connect you.Hold the line,please.Operator:Hello,Miss Wang,youre through.Mr.Smiths number is ringing.Wang:Thank you.Integ
10、rated Skills DevelopmentDialogue请等一下请等一下暂停暂停连接；请稍等连接；请稍等A(Now Wang Fang is speaking to Mr.Smith on the phone.)Mr.Smith:Hello,this is Mr.Smith here.Miss Wang:Good morning,Mr.Smith.This is Wang Fang.I work for Shanghai No.1 Shoe Factory.Id like to make an appointment for our manager,Mr.Li,to meet you.
11、Its about the shoe exhibition youre holding next month.Mr.Smith:Ah,yes.I would be happy to meet Mr.Li.Which day is convenient?Integrated Skills DevelopmentDialogueThis Is Mr.Smith Here电话电话约会约会方便的方便的BMiss Wang:Mr.Li is arriving in Beijing on Thursday.Thats the 17th.Mr.Smith:Yes,thats fine.Ill be free
12、 on the day in the afternoon.Miss Wang:Thats all right.Ill make a note of it.Mr.Smith:Good.Im looking forward to seeing him on the 17th,then.Miss Wang:Yes.Thank you very much,Mr.Smith.Mr.Smith:Not at all.Good-bye.Miss Wang:Good-bye.Integrated Skills DevelopmentDialogue记录记录盼望盼望BWhen you make a teleph
13、one call to an office,bank or any other institution,it is useful to know the extension number of the person you are calling.The operator will know this,but it might save any delay if you mention it first.Before you dial,you should always have the necessary information with you.In this way,you can ma
14、ke a correct and useful telephone call.You need a list of points dates,time of arrival and so on.This can help you to make an efficient telephone call.Proper preparation may even prevent you from making a second telephone call.You should use a telephone pad in order to take down the information from
15、 callers.Integrated Skills DevelopmentPassageHow to Make an Efficient Phone Call打电话打电话银行；机构银行；机构分机分机免除；拖延免除；拖延拨号拨号必要的必要的要点；到达要点；到达妨碍妨碍便笺簿；写下便笺簿；写下打电话的人打电话的人AIntegrated Skills DevelopmentAre the following statements true(T)or false(F)according to the dialogues?11.Wang Fang is the secretary of a shoe
16、factory.2.Mr.Smith is Wang Fangs manager.3.Wang Fang is arranging a meeting between Mr.Li and Mr.Smith.4.Wang Fang is speaking to an operator at first.5.Mr.Smith is trying to connect her.6.The arrangement is about an important conference.7.Mr.Smith is arriving in Beijing on the 17th.8.Mr.Li is in ch
17、arge of an exhibition.TFTTFFFFIntegrated Skills DevelopmentAnswer the following questions briefly according to Passage A.21.Why should you know the extension number when you make a telephone call to an office?2.What information should you have at hand in order to make an efficient telephone call?3.W
18、hat can you do in order to avoid making a second call?4.Whats the use of a telephone note pad?Because it may save any delay.We should have dates,times of arrival and so on.Proper preparation may prevent you from making a second phone call.To take down information from callers.Integrated Skills Devel
19、opmentHere is a summary of the patterns and expressions used in making phone calls.Read them and try to learn them by heart.31.Hello,this is Mr.Wang speaking.Could I speak to Mr.Li,please?One moment,please.Im trying to connect you.Hold the line.2.Mr.Wang,you are through,Mr.Lis number is ringing.Than
20、k you.3.May I ask who is calling?This is Miss Wang.Im phoning from Shanghai.Im sorry,youve dialed the wrong number.Integrated Skills DevelopmentHere is a summary of the patterns and expressions used in making phone calls.Read them and try to learn them by heart.34.Im afraid Mr.Smith is not here at t
21、he moment.Would you like to leave a message?It seems like a good idea.No,thanks.Ill call him later.5.How can I reach you in the daytime?Call the number 2563423.6.There is a call for you.Put him/her through.Integrated Skills DevelopmentComplete the telephone conversation by filling in the blanks with
22、 the patterns youve just learned.41.A:_ Mr.Smith,please?B:Sorry,he is out._?A:No,thank you.Ill call him later.2.A:Mr.Hanson,please!B:_.3.A:Mr.Green is not in._?B:This is Li from ABC Company.Would you please tell him that I phoned him and would have him return my call?A:Certainly.May I speak toMay I
23、take a message/Would you like to leave a messageSpeakingMay I ask who is callingIntegrated Skills DevelopmentComplete the telephone conversation by filling in the blanks with the patterns youve just learned.44.A:_ in the daytime?B:Call the number 23455678 to get me.5.A:Mr.Smith,there is a call for y
24、ou.B:_?A:Its your wife.B:Tell her Ill call her later.A:She says its urgent.B:All right._.How can I reach youWho is itPut her throughIntegrated Skills DevelopmentHandle the following telephone call as the secretary.5Caller:Id like to speak to Mr.Green,please.Secretary:I afraid Mr.Green is not here at
25、 the moment.1 _?(问可否由别人接电话问可否由别人接电话)Caller:No,I must speak to Mr.Green.Secretary:2 _?(问可否等他回来再打给他电话问可否等他回来再打给他电话)Caller:Im catching a plane in an hour so it wont be possible.Secretary:3 _?(问他是否愿意留言问他是否愿意留言)Caller:Yes,that seems to be the best idea under the circumstances.Would you Would you like him
26、 to phone you when he comes backWould you like to leave a message thenlike to speak to someone else hereto the officeSupplementary SentenceIntegrated Skills DevelopmentMatch the explanations in Column B with words in Column a.6Column A Column B1.dial a.a small book with blank pages,used for writing
27、messages2.exhibition b.a person who connects telephone calls to the right number3.extension c.to use the numbers on a telephone to make a call4.appointment d.a public display of manufactured goods,art,etc.5.operator e.an inside number which connects an outside line withan office6.pad f.working well
28、and without waste7.efficient g.arrangement to meet sb.8.convenient h.suitablecdegbafhIntegrated Skills DevelopmentTranslate the following sentences,using the words and expressions provided.71.王小姐正为她的经理和一位来访者安排一次约会。王小姐正为她的经理和一位来访者安排一次约会。(make an appointment)2.下周他们要举办一次鞋展。下周他们要举办一次鞋展。(hold)3.我盼望着下月我盼望
29、着下月17日与您会面。日与您会面。(look forward to)Miss Wang is arranging an appointment between her manager and a visitor.They are holding a shoe exhibition next week.Im looking forward to seeing you on the 17th next month.Integrated Skills DevelopmentTranslate the following sentences,using the words and expression
30、s provided.74.您愿意留言吗？您愿意留言吗？(leave a message)5.怀特小姐，你的电话接通了，王先生的电话响了。怀特小姐，你的电话接通了，王先生的电话响了。(be through)Would you like to leave a message?Miss White,you are through.Mr.Wangs number is ringing.Integrated Skills DevelopmentThe following is a telephone conversation between a secretary and a hotel clerk.
31、Read it aloud with your partner and try to translate it into Chinese.8Clerk:British Airways.Good morning.Can I help you?Secretary:Id like to book a seat on a flight from London to Beijing on the 2nd of October,please.Clerk:Do you want a morning or an afternoon flight?Secretary:There is a flight leav
32、ing at 17:30 in the afternoon.That would be the most convenient.Clerk:Im afraid that flight is fully booked.英国航空公司。早上好，愿意为您服务。英国航空公司。早上好，愿意为您服务。请给我订一张请给我订一张10月月2日从伦敦到北京的飞机票。日从伦敦到北京的飞机票。您想要上午的还是下午的？您想要上午的还是下午的？17:30 有一趟班机最方便。有一趟班机最方便。那趟班机已预订完毕。那趟班机已预订完毕。Integrated Skills DevelopmentThe following is a
33、 telephone conversation between a secretary and a hotel clerk.Read it aloud with your partner and try to translate it into Chinese.8Secretary:Could you check other flights leaving London for Beijing in the late afternoon of the 2nd,please?Clerk:There are seats available on a flight leaving at 16:15.
34、Secretary:I think its suitable.Can I book a seat on it,please?Clerk:Sure.Could I have your name,please?Secretary:Its for Mr.Black.请您查一下请您查一下2 2号傍晚有没有其他的从伦敦到北京的班机？号傍晚有没有其他的从伦敦到北京的班机？有一趟有一趟16:15的班机还有票。的班机还有票。我想可以，请给我订一张好吗？我想可以，请给我订一张好吗？当然可以。请问您的姓名当然可以。请问您的姓名?是给布莱克先生订的。是给布莱克先生订的。Integrated Skills Devel
35、opmentThe following is a telephone conversation between a secretary and a hotel clerk.Read it aloud with your partner and try to translate it into Chinese.8Clerk:First-class or economy?Secretary:Economy,please.Clerk:Single or return?Secretary:Single.Clerk:OK.Thank you for calling.Good-bye.Secretary:
36、Good-bye.要头等舱还是经济舱？要头等舱还是经济舱？经济舱。经济舱。单程还是往返票？单程还是往返票？单程。单程。好的。谢谢电话订票，再见。好的。谢谢电话订票，再见。再见。再见。Integrated Skills DevelopmentRead the following sentence patterns selected from Passage A,paying attention to the italicized parts and then translate sentences a,b and c.91.The operator will know this,but it m
37、ight save any delay if you mention it first.a.The interviewer will know this,but it might save any misunderstanding if you say it first.b.医生会注意到这一点的，但假如你先告诉他，或许会避免出问题。医生会注意到这一点的，但假如你先告诉他，或许会避免出问题。c.老师会理解这一点的，但假如你先提出来的话，或许会省去一些老师会理解这一点的，但假如你先提出来的话，或许会省去一些麻烦。麻烦。面试者会知道这个情况，但假如你先说的话，或许会减少误解。面试者会知道这个情况，但
38、假如你先说的话，或许会减少误解。The doctor will notice this,but it might avoid any problem if you tell him first.The teacher will understand this,but it might save any trouble if you mention it first.Integrated Skills DevelopmentRead the following sentence patterns selected from Passage A,paying attention to the it
39、alicized parts and then translate sentences a,b and c.92.Before you dial,you should always have the necessary information with you.a.Before you leave,you should always have the keys with you.b.在你发言之前，你应该在脑子里备好一些有用的数据。在你发言之前，你应该在脑子里备好一些有用的数据。c.在你辞职之前，你应该有一个更好的工作在等着你。在你辞职之前，你应该有一个更好的工作在等着你。在你离开之前，你应该总
40、是随身带好钥匙。在你离开之前，你应该总是随身带好钥匙。Before you speak,you should always have some useful data in mind.Before you leave the job,you should have a better one ready for you.Supplementary ExercisessentenceExercise As a secretary,you should be polite to the caller.Give your immediate attention to the caller when h
41、e comes into your office or to your desk.You should be considerate of the caller.Listen attentively while the caller explains his business.Get his name and the name of his company.If he is someone you believe your employer would like to see,make him comfortable while he waits.Express regret when you
42、 are not able to give the caller an appointment and try to schedule one on a future date.Integrated Skills Development立即的立即的体贴的体贴的歉意歉意确定时间确定时间Integrated Skills DevelopmentRead the passage carefully and then decide whether the following statements are true(T)or false(F).10Integrated Skills Developmen
43、tIntegrated Skills DevelopmentRead the passage carefully and then decide whether the following statements are true(T)or false(F).101.As a secretary you should be helpful to the caller.2.You may finish some typing before you greet the caller.3.You should be thoughtful of the caller.4.You should liste
44、n attentively while the caller explains why hed like to see your employer.5.You should try to make the caller comfortable while he waits.TFTTTIf you are working harder than you think you should,then it is time to improve your skills.Improving your skills and learning new tricks will save time and en
45、ergy.Taking dictation is one of a secretarys basic skills.Make sure that you bring everything necessary with you at the beginning of each day.Have well-sharpened pencils and a pen in good working condition.A medium soft pencil is the best for shorthand,but most secretaries prefer a pen.A competent s
46、ecretary keeps her dictation tool(a shorthand notebook,a pen or pencils)in a convenient place in her desk so that she can take dictation without any delay.Integrated Skills DevelopmentPassageHow to Improve Your Working Efficiency比比 更努力更努力窍门窍门节省；精力节省；精力口授；基本的口授；基本的确保；在确保；在 之之初；削尖的初；削尖的状况；中等状况；中等软 的；速
47、 记软 的；速 记 有能力的有能力的工具；工具；方便的；因此方便的；因此BWrite the date at the top of the page before dictation starts.Sit quietly,facing the speaker.It is easier to hear the person talking if you face him.If you take dictation from more than one person,it is easier to keep a separate notebook for each with his or her
48、name in large letters on the cover.Integrated Skills DevelopmentPassage在在 顶端顶端静静地静静地面对面对多于多于分别的分别的封面封面BIntegrated Skills DevelopmentAnswer the following questions briefly according to the passage.11.What should a secretary do if she is working harder than she thinks she should?2.How can she save tim
49、e and energy?3.What is one of the basic skills of a secretary?She should improve her working skills.By improving skills and learning new tricks.Taking dictation.Integrated Skills DevelopmentAnswer the following questions briefly according to the passage.14.What should she do at the beginning of each
50、 day?5.What do most secretaries prefer to use for taking dictation?6.What kind of pencil is the best for shorthand?To make sure that she brings everything necessary with her.They prefer to use a pen.A medium soft pencil.Integrated Skills DevelopmentAnswer the following questions briefly according to
