1、2022-11-71导游英语导游英语 第二版第二版 2022-11-72Unit Six Foods and Beverages Travel in Jiangsu 餐饮服务餐饮服务江苏导游江苏导游教学内容教学内容2022-11-73 Part A Know-how for Tour Guides导游实务导游实务 1.Request to Change Dishes要求换餐要求换餐 2.Unwilling to Have Meals Together不愿共不愿共餐餐 3.Dietary Requirements餐饮要求餐饮要求 Part B Listening Comprehension导游听
2、力导游听力训练训练 Nanjing Museum南京市博物馆南京市博物馆教学内容教学内容 Part C Situational Dialogue情景对话情景对话 Zhouzhuang周庄周庄 Part D Methods of Introduction景点讲解方景点讲解方法法 Method of Introduction with a Focus on Key Events重点讲解法重点讲解法教学内容教学内容 Part E Introduction to Tourist Sites景点讲景点讲解解 Zhuozheng Garden拙政园拙政园 Part F Tourism Culture旅游文
3、化旅游文化 Chinese Gardens 中国园林中国园林 Part G Translation景点翻译景点翻译 Tourist Sites in Jiangsu江苏旅游景点江苏旅游景点导游实务导游实务Part A:Know-how for Tour Guides beverage n.饮料饮料 graciously adv.和蔼地；优雅地和蔼地；优雅地 inspect v.检查；视察检查；视察 specify v.指定指定,规定规定 persuade v.说服；劝说说服；劝说 alternative adj.可供选择的可供选择的 unsanitary adj.不卫生的不卫生的 design
4、ate v.指定指定 dietary adj.饮食的饮食的New wordsProper Nouns Nanjing Crown Plaza 南京皇冠酒店南京皇冠酒店 Nanjing Peace International Travel Service南南京和平国际旅行社京和平国际旅行社导游实务导游实务2022-11-781.Request to Change Dishes Miss The Browns arrives at Nanjing,the capital city of Jiangsu.After they check in Nanjing Crown Plaza they hav
5、e dinner in the restaurant.However,they are not satisfied with the food and ask for a change.What would you do as local guide?1.Listen carefully,and fill in the words or phrases you have heard.(1)Generally speaking,restaurant agrees to change food if it gets the notice _.In such a case,the guide may
6、 agree to change the food.(2)If they ask to change dishes just before dinner time,restaurant may refuse to make changes since some of the dishes have already been prepared.In such a case,the guide should graciously _and give them explanations.about 3 hours ahead of mealtime decline the request (3)If
7、 they ask to change the menu,add dishes and beverage,the guide may agree,but he should tell them to _ before they have dinner.bear the food expense 导游实务导游实务2022-11-7112.Listen again and answer the following questions.1.How does the guide handle the problem if the meals do not conform to the standard
8、?The guide should request a change of the meals according to the standard specified in the contract,or ask for the compensation.2.What does the guide usually do when tourists want to add dishes?The guide may agree,but he should tell them to bear the food expense before they have dinner.导游实务导游实务2022-
9、11-7132.Unwilling to Have Meals Together Mr.Brown and his wife want to have dinner themselves after they tour the Temple of City God in the downtown area.Mr.Fu Jing,a local guide from Nanjing Peace International Travel Service is at a loss what to do.What can you suggest to the local guide?1.the rig
10、ht way to have dinner2.location of the replaced restaurant 3.bear the food expense themselves4.encourage tourists to have dinner A.because of change of the restaurant B.because of change of the time C.in a local restaurant D.in a hotel restaurant E.nearby F.joining the tour group G.having the meals
11、themselvesColumn AColumn B1.Listen carefully,and match the information in column A with that in column B(There are two extra items in column B).导游实务导游实务2022-11-715Suggestions:(1)Mr.Fu Jing should try to persuade the Browns to join the tour group to have dinner together.(2)If they refuse to have dinn
12、er with the group,he may order alternative dishes.2022-11-716(3)If they still dont want to have dinner together he may agree they could have their meal in other restaurants nearby.The Browns should bear the food expense themselves.(4)He should discourage them from eating food in an unsanitary restau
13、rant.Instead,he should encourage them to eat local foods in the restaurants designated by tourism administration.导游实务导游实务2022-11-7172.Listen again and answer the following questions.1.Do you think the guide should encourage tourists to eat local foods?Why?Yes,there is a saying:“Eating food is just l
14、ike eating culture.”Eating the local foods is one of the ways to understand the local culture.2.Can the guide order alternative dishes if tourists dont want to have dinner together?Yes,the guide may order alternative dishes if tourists agree.导游实务导游实务2022-11-719Additional Tips for Tour Guides Dietary
15、 Requirements2022-11-720 A guide should offer the following services to tourists who have special dietary requirements because of religious or health reasons:A guide should try his best to meet tourists dietary habits because of their religious practice or poor health.If their special dietary requir
16、ements have been specified in the contract,the guide must adhere to them according to the contract.2022-11-721 If the requirements are not stipulated in the contract,the guide should do his best to meet their needs.However,tourists should bear the extra expenses.If tourists have special requirements
17、 on food before they have dinner,the guide should help handle the case,but tourists will bear the extra expense.The guide is obliged to order special dishes of next meals for tourists according to their dietary habits.导游实务导游实务2022-11-722Exercise:Decide whether the statements are true or false If it
18、is true,put“T”in the space provided and“F”if it is false.1._ A guide could agree to change dishes if he is informed about it before the dinner time.2022-11-723 2._ A guide should have meals with the driver because the driver may feel lonely when he has dinner himself.导游实务导游实务2022-11-7243._ Tourists
19、could choose to take snacks in any restaurants they like.2022-11-7254._ It is up to members of tour group whither they have diner together.2022-11-726 5._ The guide is held responsible if tourists are not satisfied with the dishes.statesman n.政治家政治家 nunnery n.尼姑庵尼姑庵 crawl v.爬行，蠕动爬行，蠕动 archway n.拱门拱门
20、,拱道拱道 encompass v.包围；环绕包围；环绕 coffin n.棺材棺材 gypsum n.矿矿石膏石膏 crypt n.地下室地下室,地穴地穴 recumbent adj.靠着的；斜躺着的靠着的；斜躺着的Part B:Listening ComprehensionNew words导游听力导游听力Dr Sun Yat-sens MausoleumProper Nouns Dr.Sun Yat-sens Mausoleum 中山陵中山陵 Xiaomaoshan小茅山小茅山 Mt.Zhongshan钟山钟山 Six Dynasties 六朝（东吴、东晋和南朝的宋六朝（东吴、东晋和南朝
21、的宋、齐、梁、陈，史称六朝、齐、梁、陈，史称六朝2022-11-729From this map we can see the whole mausoleum is like a alarm bell,symbolizing Dr.Sun Yat-sens unyielding spirit in fighting to arouse people and salvage the nation.2022-11-730Dr.Sun Yat-sen2022-11-7312022-11-732Memorial Archway of Boai2022-11-733Tomb Passage2022-11
22、-734Mausoleum Gate2022-11-735Mausoleum Gate 2022-11-736Tablet Pavilion2022-11-737Tablet Pavilion2022-11-738Sacrificial Hall2022-11-739Coffin Chamber导游听力导游听力2022-11-740 Dr.Sun Yat-sen is reputed as the father of the Republic in China,and is also well-known in the United States.Today the Browns will v
23、isit Dr Sun Yat-sens Mausoleum and pay homage to this great statesman.1.Listen carefully,and fill in the blanks with the words or phrases youve just heard导游听力导游听力 Dr.Sun Yat-sens Mausoleum is located at the(1)_ foot of Xiaomaoshan of Mt.Zhongshan,which is scattered with over(2)_ temples and nunnerie
24、s and row upon row of tombs dating back to Six Dynasties,and crawls like a huge(3)_ in the northeastern part of Nanjiang.The grave is situated at 158 meters above sea level.The difference of its height between the upper and lower levels is(4)_ meters,and the level distance between the memorial archw
25、ay and the grave is 700 meters.The mausoleum encompasses 3,000 hectares,of which(5)_ hectares are covered with all kinds of trees.southern 70 dragon 73 2133 Dr Sun Yat-sens Mausoleum The main structures include memorial(6)_,tomb passage,mausoleum gate,tablet pavilion,sacrificial hall and coffin cham
26、ber.A flight of(7)_ steps leads from the ground level to the coffin chamber in which is a gypsum statue of a seated Dr Sun Yat-sen.Dr Suns remains are beneath a recumbent(8)_ statue of him in the circular crypt behind the hall.The whole structure resembles a(9)_ of liberty,symbolizing the spirit of
27、continuous struggling of Dr Sun Yat-sen in arousing the people,fighting against(10)_ and in saving the country and the people.archway 392 marble bell oppression 导游听力导游听力2.Listen again,and answer the following questions.1.Where is Dr.Sun Yat-sens Mausoleum located?It is located at the southern foot o
28、f Xiaomaoshan of Mt.Zhongshan in Nanjing.2.How many hectares does the mausoleum have?The mausoleum encompasses 3,000 hectares,of which 2,133 hectares are covered with all kinds of trees.导游听力导游听力 3.What are the main structures in Dr.Sun Yat-sens Mausoleum?The main structures include memorial archway,
29、tomb passage,mausoleum gate,tablet pavilion,sacrificial hall and coffin chamber.4.What does the marble statue of Dr.Sun Yat-sen demonstrate to the people?It demonstrates the spirit of continuous struggling of Dr Sun Yat-sen in arousing the people,fighting against oppression and in saving the country
30、 and the people.Part C:Situational Dialogue New words calligrapher n.书法家书法家 eternal adj.永恒的永恒的,永远的永远的 gallery n.画廊画廊情景对话情景对话ZhouzhuangProper Nouns Zhouzhuang周庄周庄 Kunshan City昆山市昆山市“the First Water Town in China”“中国第一水乡中国第一水乡”Zhen Feng Ze Guo贞丰泽国贞丰泽国 Shen Peng沈鹏沈鹏 Taiping Bridge太平桥太平桥 One-step Bridge
31、一步桥一步桥 Shuang Qiao（Twin Bridges）双桥）双桥 Memory of Hometown故乡的回忆故乡的回忆 Shide Bridge 世德桥世德桥 Yongan Bridge永安桥永安桥2022-11-749the map of Zhouzhuang2022-11-750 Zheng Feng Ze Guo国泽丰贞国泽丰贞2022-11-751the First Water Town in China2022-11-7522022-11-753Taiping Bridge2022-11-7542022-11-7552022-11-756Taiping Bridge20
32、22-11-757The Double Bridge2022-11-758The Twin bridge Shide BridgeYongan Bridge2022-11-759has a round archhas a square2022-11-7602022-11-761Zhangs Residence2022-11-762Shen s Residence2022-11-763Shen Hall2022-11-764Shen Hall2022-11-765 Zhouzhuang is one of the most famous water towns in China.It is si
33、tuated in Kunshan City which is only 30 kilometers southeast of Suzhou.Now,they arrive in front of the towering archway of the ancient town and begin to have their first tour of the water town in China.情景对话情景对话Zhouzhuang情景对话情景对话2022-11-766 Useful Expressions for a dialogue 1）别抒情了。）别抒情了。快给我们讲讲苏州快给我们讲
34、讲苏州，她可是，她可是第一次来。第一次来。Dont be so sentimental.Give us an introduction about Suzhou.Its her first time here.2)你们看，那边的房子就很你们看，那边的房子就很有有水乡的水乡的特点特点，咱们去那儿看看吧咱们去那儿看看吧。Look.Those houses there are typical of water towns.How about taking a look?2022-11-767 3）当然了，所以）当然了，所以有古诗说有古诗说苏州是苏州是“人家人家尽枕河尽枕河”。Of course,th
35、ats why the ancient poem says Suzhou is where“families make the river their pillows.”4)没错没错，我家的花园在雅致方面，我家的花园在雅致方面根本没法根本没法与与苏州园林苏州园林相比相比。Sure.My garden is nothing compared to Suzhou Gardens in terms of delicacy.情景对话情景对话1.Listen to the dialogue,and decide whether the statements are true or false.If it
36、 is true,put“T”in the space provided and“F”if it is false.1._ Zhouzhuang is“the First Water Town in China”.The four Chinese characters Zhen Feng Ze Guo(贞丰泽国贞丰泽国)means a place which is surrounded by water.2._ The name of Taiping Bridge(the Bridge of Eternal Peace)express ones best wish to have a peac
37、eful life in Zhougzhuang.3._ The Twin Bridges is the symbol of Zhouzhuang.It was built in the Qing Dynasty and has a history of about 500 hundred years.4._ The Twin Bridges are made of the Shide Bridge and the Yongan Bridge.The Shide Bridge has a square arch,while Yongan Bridge has a round arch.5._
38、Memory of Hometown was selected as the first-day cover of the postage stamp of the United Nations in 1985.情景对话情景对话 2.Divide the class into groups,and do the dialogue.Pay attention to your body language.讲解方法讲解方法2022-11-772Part D Methods of Introduction Method of Introduction with a Focus on Key Event
39、s 重点讲解法重点讲解法2022-11-773This method is to emphasize some aspect(方面方面)of tourist site or event instead of focusing on every aspect of it.A large-scale tourist site may boast a dozen of gardens,pavilions,towers and so on.In addition,the site may have some historical interests and legendary stories rela
40、ted to the site.The guide can not introduce the places of interest in the garden in a short time.If he introduces the scenic attractions one by one tourists may get tired or feel tided up with the repeated introduction of the similar(类似的类似的)scenic spots.Instead,the guide may lay focus on the major s
41、cenic spots.He may give priority to(优先考优先考虑虑)the important or interesting ones and neglect the minor ones.Take the Zhuozheng Garden for example.There are three major parts in the garden,namely the east part,Gui Tian Yuan Ju(Return to Nature归田园居归田园居),the middle part Fu Yuan(复园复园),and the western part
42、 Bu Yuan(补园补园).The guide may focus on his introduction on the east part,for it is the first part of the garden,where tourists can appreciate the main features of Suzhou classic garden;in the east part he may as well introduce Lanxue Tang(Orchid Snow Hall兰雪堂兰雪堂),Furong Xie(Lotus Waterside Pavilion芙蓉榭
43、芙蓉榭),Tian Quan Pavilion(Heavenly Spring Pavilion天泉阁天泉阁)and neglect other ones.景点讲解景点讲解 humble adj.卑下的卑下的,微贱的微贱的 administrator n.管理人管理人,行政官员行政官员 panoramic adj.全景的全景的 ledge n.戗角戗角 aura n.气氛；气味气氛；气味 Part E:Introduction to Tourist SitesNew wordsZhuozheng Garden idyllic adj.田园诗的；牧歌的田园诗的；牧歌的 camouflage n.
44、伪装伪装 perspective n.透视画法；透视图透视画法；透视图 conspicuous adj.显著的显著的 exaggerate v.夸大，夸张夸大，夸张Proper Nouns Zhuozheng Garden 拙政园拙政园 Lanxue Tang(Orchid Snow Hall)兰雪堂兰雪堂 Gui Tian Yuan Ju(Return to Nature)归田归田园居园居 Fu Yuan复园复园 Bu Yuan补园补园 Zhuiyun Peak缀云峰缀云峰“camouflage view”“障景障景”Furong Xie(Lotus Waterside Pavilion)芙
45、蓉芙蓉榭榭“frame view”“框景框景”Tian Quan Pavilion(Heavenly Spring Pavilion)天泉阁天泉阁“Yi Bu Huan Jing”“移步换景移步换景2022-11-779Zhuozheng Garden2022-11-780Zhuiyun Peak2022-11-781Gui Tian Yuan Ju2022-11-782Fu Yuan2022-11-783Bu Yuan2022-11-784The garden can be divided into there parts.The east partThe western partThe m
46、iddle part2022-11-785The east part Gui Tian Yuan Ju(Return to Nature)mainly consists of idyllic scenery.2022-11-786The western part is called Bu Yuan,in which most of the buildings were established in the Qing Dynasty.2022-11-787The middle part Fu Yuan is the essence of the Zhuozheng Garden,and its
47、ponds and rockery are the best.2022-11-788There are many lotus in the Zhuozheng Garden.The lotus stand for noble and pure.2022-11-789Perspective style in Suzhou garden框景框景对景对景借景借景景点讲解景点讲解2022-11-790 Zhuozheng Garden Make a simulated introduction of the Zhuozheng Garden.Keep in your mind the followin
48、g places of interest,events and their features when you make your introduction.The layout of the Zhuozheng Garden will help tourists have a general idea of the garden.You may introduce it briefly before you introduce the scenic spots in the garden.The Zhuiyun Peak serves as a huge screen for the oth
49、er scenery of the garden.This gardening art is called“camouflage view”.2022-11-791The Furong Xie(Lotus Waterside Pavilion)is not only a place for tourists watch the lotus but also have a“frame view”of scenery nearby.The Tianqian Pavilion is a scenic spot where tourists will feel as if the pavilion w
50、ere soaring into the sky under its ledges.The long corridor is quite amusing because tourists will feel what“Yi Bu Huan Jing”(scenes change with each pace)is like.中国文化中国文化2022-11-792 Choose the best answer to complete the following statements.1.How many categories of the traditional Chinese garden a
