1、CommunicationCommunicationGroup member:王明芳，陈丹阳，谢颜，章君Group member:王明芳，陈丹阳，谢颜，章君Communicationamong usdefinitionsurveyanalysissuggestionprocessDefinition:By and large,Communication(from Latin commnicre,meaning to share)is a purposeful activity of exchanging information and meaning across space and time
2、 using various technical or natural means,whichever is available or preferred.644CommunicationCommunication requires a sender,a message,a medium and a recipient,although the receiver does not have to be present or aware of the senders intent to communicate at the time of communication;thus communica
3、tion can occur across vast distances in time and space.Communication requires that the communicating parties share an area of communicative commonality.The communication process is complete once the receiver understands the senders message.Three primary steps of communication Thought:First,informati
4、on exists in the mind of the sender.This can be a concept,idea,information,or feeling.Encoding:Next,a message is sent to a receiver in words or other symbols.Decoding:Finally,the receiver translates the words or symbols into a concept or information that a person can understand.10verbal communicatio
5、n.body language,eye contact,sign language and haptic communication.Other examples are media content such as pictures,graphics,sound,and writing.non-verbal communication.The Convention on the Rights of Persons with Disabilities also defines the communication to include the display of text,Braille,tac
6、tile communication,large print,accessible multimedia,as well as written and plain language,human-reader,augmentative and alternative modes,means and formats of communication,including accessible information and communication technology.Feedback is a critical component of effective communication.9Que
7、stionnaire surveyits big tile-like icons,and pushes things further with some neat featuresobject:students in ZHEJIANG A&F UNIVERSITYplace:library,Teaching Building,dormitory A&Caim:investigate the situation of the communication among us,then analysis the result and give our suggestions to solve the
8、problems.time:this Mondaydivision of labor:问卷编写：章君问卷发放，回收：王明芳，陈丹阳，谢颜，章君问卷统计；王明芳，谢颜，章君ppt制作：章君 谢颜展示人：王明芳视频收集：陈丹阳94Results of the questionnaireGender ratio02ABC5Good communication skills 7Conversations with strangers of the same age8The first self-introduction14Communication skills under different sit
9、uation 123411Common way to communicate15With friends,classmates conflict or dispute16SHOT/OWERFULcommunication barriers21suggestions16多多面对面，寻找内心的声音少用手机登电子产品，主动交流，远离三屏寻求共同爱好，度双方都积极找话题，尽量聊了开来多组织大家在一起的活动不要约束凡事不要斤斤计较，多学会倾听说话也要三思而后行多点换位思考，包容，放开自己的心态自信一点，多与人沟通，相信自己沟通要坦率敢于走出第一步、勇敢用心长得帅就得多沟通多看多说How to Devel
10、op Good Communication Skills20Part1:Understanding the Basics of Communication Skills201.Know what communication really is.Communication is the process of transferring signals/messages between a sender and a receiver through various methods(written words,nonverbal cues,spoken words).It is also the me
11、chanism we use to establish and modify relationships.Part1:Understanding the Basics of Communication Skills202.Have courage to say what you think.Be confident in knowing that you can make worthwhile contributions to conversation.Take time each day to be aware of your opinions and feelings so you can
12、 adequately convey them to others.Individuals who are hesitant to speak because they do not feel their input would be worthwhile need not fear.What is important or worthwhile to one person may not be to another and may be more so to someone else.Part1:Understanding the Basics of Communication Skills
13、203.Practice.Developing advanced communication skills begins with simple interactions.Communication skills can be practiced every day in settings that range from the social to the professional.New skills take time to refine,but each time you use your communication skills,you open yourself to opportu
14、nities and future partnerships.Part 2:Engaging Your Audience141.Make eye contact.Whether you are speaking or listening,looking into the eyes of the person with whom you are conversing can make the interaction more successful.Eye contact conveys interest and encourages your partner to be interested i
15、n you in return.Part 2:Engaging Your Audience142.Use gestures.These include gestures with your hands and face.Make your whole body talk.Use smaller gestures for individuals and small groups.The gestures should get larger as the group that one is addressing increases in size.Part 2:Engaging Your Audi
16、ence143.Dont send mixed messages.Make your words,gestures,facial expressions and tone match.Disciplining someone while smiling sends a mixed message and is therefore ineffective.If you have to deliver a negative message,make your words,facial expressions,and tone match the message.Part 2:Engaging Yo
17、ur Audience144.Be aware of what your body is saying.Body language can say so much more than a mouthful of words.An open stance with arms relaxed at your sides tells anyone around you that you are approachable and open to hearing what they have to say.Part 2:Engaging Your Audience145.Manifest constru
18、ctive attitudes and beliefs.The attitudes you bring to communication will have a huge impact on the way you compose yourself and interact with others.Choose to be honest,patient,optimistic,sincere,respectful,and accepting of others.Be sensitive to other peoples feelings,and believe in others compete
19、nce.Part 2:Engaging Your Audience146.Develop effective listening skills:Not only should one be able to speak effectively,one must listen to the other persons words and engage in communication on what the other person is speaking about.Avoid the impulse to listen only for the end of their sentence so
20、 that you can blurt out the ideas or memories your mind while the other person is speaking.Part 3:Using Your Words201.Enunciate your words.Speak clearly and dont mumble.If people are always asking you to repeat yourself,try to do a better job of articulating yourself in a better manner2.Pronounce yo
21、ur words correctly.People will judge your competency through your vocabulary.If you arent sure of how to say a word,dont use it.Part 3:Using Your Words203.Use the right words.If youre not sure of the meaning of a word,dont use it.Grab a dictionary and start a daily habit of learning one new word per
22、 day.Use it sometime in your conversations during the day.4.Slow your speech down.People will perceive you as nervous and unsure of yourself if you talk fast.However,be careful not to slow down to the point where people begin to finish your sentences just to help you finish.Part 4:Using Your Voice81
23、.Develop your voice.A high or whiny voice is not perceived to be one of authority.In fact,a high and soft voice can make you sound like prey to an aggressive co-worker or make others not take you seriously.Begin doing exercises to lower the pitch of your voice.Try singing,but do it an octave lower o
24、n all your favorite songs.Practice this and,after a period of time,your voice will begin to lower.Part 4:Using Your Voice82.Animate your voice.Avoid a monotone and use dynamics.Your pitch should raise and lower periodically.Radio DJs are usually a good example of this.3.Use appropriate volume.Use a volume that is appropriate for the setting.Speak more softly when you are alone and close.Speak louder when you are speaking to larger groups or across larger spaces.THANKYOU34 以上有不当之处，请大家给与批评指正，谢谢大家！以上有不当之处，请大家给与批评指正，谢谢大家！
