1、UNIT 7PeopleAlways be nice to people on the way up,because youll meet the same people on the way down.overviewListening:A difficult colleagueCase Study:A people problemVocabulary:Describing PeopleLanguage focus 1:Past simple:negatives and questionsLanguage focus 2:Question formsReading:Stella McCart
2、neyNegotiating:dealing with problemsStarting upIm complicated,sentimental,lovable,honest,loyal,decent,generous,likable,and lonely.My personality is not split;its shredded.Life is like a box of crayons.Most people are the 8-color boxes,but what youre really looking for are the 64-color boxes with the
3、 sharpeners on the back.Lets be honest.Theres not a business anywhere that is without problems.Business is complicated and imperfect.Every business everywhere is staffed with imperfect human beings and exists by providing a product or service to other imperfect human beings.Quotations about peopleSt
4、arting upWhen describing people,we usually talk about:Physical appearancePersonality Emotion What does he/she look like?What/how is he/she like?How does he/she feel about things?General appearancebeautiful pretty charming handsome attractivegood-looking plain homely ugly funny tall fat plump stout s
5、trong well-built short thin slim slender lean skinnySize&heightblack dark graying blond brown faircurly wavy straight spiky thick bushy baldHairoutgoing sincere sociable humorous optimistic honestfriendly creative thoughtful reliable confident ambitiousStarting upWork in pairs and discuss these ques
6、tions.1.What kind of person do you think you are?2.Do you have problems getting along with other people?3.Are you sometimes trying to find fault with others?4.Are there any particular people that you do not like?5.What type of people do you like to make friends with?Starting upAWhat sort of person a
7、re you?For each question choose one answer.1.I like to worka)alone b)in a team c)with a partner2.For appointments I like to be a)early b)on time c)five minutes late 3.I prefer to worka)at home b)in an office c)outside4.I like to travela)to new place b)to place I know well c)only when I need to5.In m
8、eetings I prefer a)not to speak much b)to speak a lot c)to be the chairperson6.I work besta)in the morning b)in the afternoon c)in the evening/at night7.I think a lot abouta)the future b)the past c)the present8.I like my friends or colleagues to bea)intelligent b)good-looking c)funny VocabularyDescr
9、ibing peopleA Match the statements to the adjectives.1 like to spend time with other people.2 want to reach the top in their career.3 have a lot of new ideas.4 do what they promise to do.5 are usually calm.6 spend a lot of time doing a good job.7 like to be on time.8 encourage other people to work w
10、ell.9 are good at making things work.10 like to do things for other people.a)ambitiousb)creativec)hard-workingd)motivatinge)helpfulf)punctualg)relaxedh)sociablei)practicalj)reliableVocabularyDescribing peopleBUse adjectives from Exercise A to complete this Human Resources report.MARIA KARLSSONMaria
11、is good in a team,and she gets on well with her colleagues.She is extremely _.She is never late for meetings she is always _.She is very _,she always meets deadlines.She is in the office at 8:00 a.m.every day and often stays late she is very _.She is also a very _ person with a lot of ideas for the
12、future of the company.sociablepunctualhard-workingcreativeCWhich types of colleague do you like to work with?reliableListeningA bad managerACosta Siris is a director of Margetis Bank.He is talking about one of the banks previous office managers.Listen to the first part of the conversation.Mark each
13、statement true or false.1 Joe was too ambitious.2 He didnt often say thank you to his employees.3 He didnt stay in Margetis Bank for five years.4 He left because international companies had many problems.falsetruefalsetrueListeningA bad managerB Listen to the second part of the conversation and comp
14、lete these notes.1 _ there anything good about Joe?2 He didnt often _ promises,but when he _ to do something,he did it.3 He _ a bad manager,but he _ a bad person.WasmakepromisedwaswasntLanguagefocus 1Past simple:negatives&questions For negatives and question in the past simple.We use the auxiliary d
15、id(didnt)and the infinitive form of the verb.e.g.You didnt like your colleague.Did he leave the company?Why did he leave the company?What happened to him last night?Who told him the news?Note the form with the verb to be?e.g.Was he a good colleague?No,he wasnt.Why was he unhappy at the party yesterd
16、ay?Languagefocus 1Past simple:negatives&questionsAPut the words in the right order to make sentences.Listen&check your answers.BNegatives1 Many/like/didnt/the Office Manager/employees/.Many employees didnt like the Office Manager.2 didnt/staff/motivate/He/his/.3 solve/how/to/know/problems/didnt/He/.
17、4 He/a/wasnt/person/bad/.Questions5 What kind/with/did/him/have/of problems/employees/?What kind of problems did employees have with him?6 Margetis Bank/he/How long/at/was/?7 he/did/Why/leave/?8 Joe/Was/good/there/about/anything/?He didnt motivate his staff.He didnt know how to solve problems.He was
18、nt a bad person.How long was he at Margetis Bank?Why did he leave?Was there anything good about Joe?Languagefocus 1Past simple:negatives&questionsC Correct one mistake in each line of this message.Maris,Im sorry.Im having a bad day.I didnt sent the report out,and I not check the figures.I didnt get
19、to the bank on time,and I didnt phoned the suppliers.I tried to call you this morning,but you not answer.I think I need to go home.1 _2 _3 _4 _senddidntphonedidntDRead the extract and write questions with the given questions words.why how long what when whereWhere did Monica grow up?What did she stu
20、dy at university in Paris?How long did she work in Italy?Why did she leave Italy?When did she go to London?ReadingMercedes ErraABBefore you read the article,discuss these questions.1 What famous businesswomen do you know?2 What qualities do you need to be a successful business executive?As you read
21、the article,make quick notes to complete Mercedes Erras profile.PROFILE:Mercedes ErraEducation:Appearance&personality:Family:Professional achievements:SorbonnePlatinum-blond hair;great energyFour childrenMD of Saatchi&Saatchi France(1990);Chevalier de la legion dhonneur(2004);One of the 23 top busin
22、esswomen;Co-founder of Euro RSCG(1994);President of FAAA(2002);ReadingMercedes ErraEuro RSCG Worldwide is one of the largest integrated marketing agencies in the world,made up of 233 offices located in 75 countries throughout Europe,North America,Latin America,Asia Pacific and the Middle East.Euro R
23、SCG provides advertising,marketing services,corporate communications,and interactive solutions to global,regional,and local clients.Each letter in RSCG corresponds to the name of each of their founders:Roux,Sguela,Cayzac,and Goudard.The University of Paris was one of the oldest universities in Europ
24、e.It was founded in the mid-12th century.After many changes,it ceased to exist in 1970 and thirteen autonomous universities(University of Paris IXIII)were created from it.The university is often referred to as the Sorbonne or La Sorbonne after the collegiate institution founded about 1257 by Robert
25、de Sorbon.ReadingStella McCartneyC Decide whether these statements are true or false.1 Mercedes became a Chevalier de la Legion dhonneur only because fo her role in the French economy.2 She became president of the French Advertising Agencies Association before the Financial Times ranked her one of E
26、uropes top 25 women in Business.3 Mercedes founded Euro RSCG along over ten years ago.4 David Jones is not the CEO of RSCG France.5 Only three agencies in the world are bigger than RASG France.falsetruefalsetruefalseLanguagefocus 2Question formsWe form questions which can be answered with yes or no
27、in two ways.With be or a modal verbbe/modal verbSubject He is ambitious.She is a teacher.IsIs hesheambitious?a teacher?She can speak English.I cant see anything.I will go with you.Can Can Will sheyouyouspeak English?see anything?go with me?With all other verbsForm of doSubject He likes sports.John w
28、ent to Beijing.I live in Guangzhou.Does Did Do heJohnyou like sports?go to Beijing?live in GZ?Languagefocus 2Question formsWe begin other types of questions with a question word such as why,where,when or how:Question wordForm of doSubject She works hard.He said somethingI live here.I met him in 2005
29、.He likes tea.The shirt costs$5.I go to see a movie once a week.How What Where When Why How muchHow oftendoesdiddodiddoesdoesdosheheyouyouheityouwork?say?live?meet him?like tea?cost?go to see a movie?Languagefocus 2Question formsMake yes/no questions from these statements.1 He likes efficient people
30、.2 He caught the plane.3 She can meet Simon on Wednesday.4 She was at the meeting.5 They went to the conference.6 You met the deadline.Does he like efficient people?Did he catch the plane?Can she meet Simon on Wednesday?Was she at the meeting?Did they go to the conference?Did you meet the deadline?L
31、anguagefocus 2Question formsMake questions from these statements.where who when why how many how often1 I bought five.2 They go there twice a week.3 I live in New York.4 She wants the report tomorrow.5 We work with Susan.6 They came because they wanted to see me.7 He is always late because he lives
32、a long way away.8 I interviewed Pierre.How many did you buy?How often do they go there?Where do you live?When does she want the report?Who do you work with?Why did they come?Why is he always late?Who did you interview?Languagefocus 2Question forms1 _?a)In New York b)In San Francisco c)in Seattle2 _?
33、a)A school teacher b)a computer specialist c)an actress3 _?11 b)13 c)154 _?a)Harvard b)Cambridge c)Johns Hopkins5 _?a)His father b)His elder sister c)a childhood friend6 _?a)A new type of mouse b)The Internet c)Software fro PCs7 _?a)70,000 b)170,000 c)270,0008 _?a)Two b)Three c)Four9 _?a)1995 b)1997
34、 c)199910 _?a)$29,000 b)$29 billion c)$29 millionWhere was Bill Gates bornWhat was his mothers jobHow old was he when he began programming computersWhich university did he enter in 1973Who did he start Microsoft withWhat did he developHow many people does Microsoft employHow many children do Bill an
35、d Melinda haveWhen did he write Business the Speed of ThoughtHow much did they give to help global health and learningLanguagefocus 2Question formsF Complete these sentences.Give true information about yourself.1 Last year,I bought _.2 Yesterday,I was _.3 Last summer,I _.4 When I was a child,_.G Wor
36、k in pairs.Tell each other your true sentences.Ask as many follow-up questions as you can.A Last year,I bought a digital camera.B Really!What make is it?A Its a Sony DSC HX1,a long zoom camera.B How much did it cost?A It cost around 900 yuan.B Is it good?A Yes,very good and Im very happy with it.Ski
37、llsNegotiating:dealing with problemsAWork in pairs.Discuss which of these suggestions you agree with.When two people negotiate a solution to a problem,it is a good idea for them to:1 Describe the problem in detail.2 Smile all the time.3 Give reason if they have to say no.4 Speak quietly5 Find a solu
38、tion immediately.SkillsNegotiating:dealing with problemsBSophie Bond is a warehouse manager.She is talking to Jacques Martin,a director of the company.Listen and answer the questions.1 What time do Sophies staff leave work?2 What does Sophie suggest?3 When will Jacques get back to Sophie?Some staff
39、have to work until 7 or 8 oclock.Sophie suggests that the company should hire some part-time staff.Jacques promises to get back to Sophie by the end of the week.SkillsNegotiating:dealing with problemsC Listen again and complete the extract below.Jacques:I _ what youre saying,Sophie,but its just not
40、possible.We _ hire any staff at the moment.Sophie:I cant accept _.I told you months ago that my staff work _ hard.Jacques:I dont know.Its not _ to get the right kind of staff.Sophie:I _ train them.Even _ part-time worker would make life easier.understandcantthattooeasycanoneD Which of the suggestion
41、s in Ex A do they follow?SkillsNegotiating:dealing with problemsERole play the situation.A sales representative is asking the sales manager for a new company car.Sales representativeSales managerTry to persuade your manager to let you have a new expensive car.you were the top salesperson last year.y
42、ou travel thousands of miles each year.an expensive car makes the company look good.Competitors often offer you a better job,but you always refuse.Try to persuade him to wait until next year.no other salesperson in the team has a new car this year.the company needs to save money this year.you want t
43、o spend any extra money on bonuses.you dont want this salesperson to leave the company.SkillsNegotiating:dealing with problems-James,can I have a word with you?-Yes,sure.Come and take a seat.Whats up?-You know.The car I have been using is an old Buick.Its just too old.-I understand you want a differ
44、ent car.-Thats right.-But that may not be possible.No one in the sales team has got a new car this year.-Thats true,but I was the top salesperson last year.Ive made quite a fortune for the company and I think Im worthy of a reward.-Absolutely,but the problem is,business is bad.You should think more
45、about the company.-I am thinking about the company.That old Buick often breaks down on the street.As it has our logo on it,you can imagine how it can affect the companys image.-OK,Rudolph.Just give me a little more time to check the whole thing out.Ill get back to you as soon as possible.-All right,
46、but dont let me wait for too long.-Of course not.See you.Sample dialogueCASE STUDYA people problemCompany Business operationPeople involvedProblem Buffet Inc.,a US food companyOpen a restaurant chain in Stuttgart,GermanySam Bennetti:head of the Stuttgart officeMax Davis:business managerMax doesnt ge
47、t on with Sam&office staff.Sam thinks Max is too hard on the staff,spends too much money entertaining clients&seldom attends meetings.Max thinks he is working hard&doing an excellent job,but Sam&other staff are not helpful.He is unhappy&thinking of leaving.CASE STUDYA people problemTaskSpeakingDirec
48、tor ADirector BYou are friendly with Sam.You want Max to leave the company.He makes everyone unhappy and is difficult to work with.2 staff are leaving because of Maxs behavior.Sam is ambitious and hard-working.Sam is popular with all the staffYou are friendly with Max.You want Max to stay.He is a ve
49、ry good manager.Max is sometimes rude to office staff but customers like him.Sam likes to have control all the time.Max often works late in the evening s and at weekends.Role play the situation and try to agree on a solution to the problem.CASE STUDY-Im worrying about Sam and Max,the head and busine
50、ss manager of our Stuttgart office.They just cant work together.-I have also heard of their problem.They say Max is difficult to work with.-But he is a very good manager and hard-working people.He often works late in the evenings and at weekends.-The problem is he makes everyone in the office unhapp
