1、eOffice eConsultingeVentureeSolutioneCompanyq Business Domain Business Domain eBiz Strategy Consulting.eBiz Management Consulting eBiz Restructure Consulting eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMS Real estate portal Network swap service Internet Fax Tour portal Internet broadcasting
2、 Community portal EDMS GroupWare Enterprise Knowledge Internet Purchasing SystemCustomers:IBMq e-Business Perspective e-Business PerspectiveSuppliersTechnology&Communications InfrastructureeBiz SolutionseBiz IntegrationeBiz StrategyB2EB2BB2CB2MProduct LeadershipRelationship managemente-Business Tran
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4、calCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRMCRM CustomerCustomerCustomerCustomerCustomerCustomerq e-CRM q q q q CRM :InformationPortaleGSTransactionInformationeGSeGSTransactionPortale-Gov.ServiceIntegrationq e-Government Service Networkq Website Strategy Website StrategySite ES
5、ite BSite HSite FSite ASite GE-biz TransformationAS ISTO BESite CSite DStrategy and Implementatione-ShoppingInformationeBusinessBusiness Function&StrategyHimart2.,v?PublishInteractTransactIntegrate Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Man
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9、iness ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis:PwCeBiz Transformation Solution Development30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystem Integration eCRM IRM PRM Solution DevelopmenteOffice eConsultingeVe
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11、 GroupWare Enterprise Knowledge Internet Purchasing SystemSCMSystemEKP/EIPSystemCRMSystemq e-Company System Network Supply Chain Integration Enterprise Knowledge Information Portal Customer DB IntegrationEUROPEASIAN.AMERICAS.AMERICAOCEANIAAFRICASCMSCMERPERPEKP/EIPEKP/EIPq eBiz Solution EUROPEASIAS.A
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13、Wireless/Security e-CRM e-Marketing WCMS.q e-Business Transformation q eOffice Solution Planning eOffice Solution Planning q q q q .q ()q q /q .q q q q q q q q .45%15%5%35%.KMSEISEDMSSCMCRMSolution&Service-SI Development&SolutionsGWERPHow convenient would it be,if we can view all the numerous inform
14、ation scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?q eBiz Solution eCRM200320042002SMSCMSPMS EIPERPSCMElectronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solu
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17、ustomised In-depth product information?How to sell products and process ordersOver the Web?What are new offerings,unique to the Web?How to revolutionise business models andshift value creation?Product/Service InnovationBusiness Model InnovationMarketing InnovationChannel InnovationSource:Arthur D.Li
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20、 CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCOM PT CENTERARTCO
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