1、 New words and expressions:Visiting scholars,attend an important conference,adequate standard rooms,junior suite,10%deduction,15%off,discount,a special rate,anything changeable,Task of Service Practice What is Li Ming doing now?Who is Wang Xiao and where does she work?What does Li Ming want to reser
2、ve?-how many?Room type?Date?for whom?Can the hotel meet the request of him?What is his suggestion?What is the room rate of the standard room?How about the junior suite?Any special rate for the group reservation?123:room one two three 622:room six two two 1028:room ten twenty eight 1437:room fourteen
3、 thirty seven comb,razor,soap,ashtray,wardrobe,television,mirror,plug,air-conditioner,cup check out time,visa,stay over,king-size bed,travelers check,full house,connecting room,group rate,no vacancy,house use Offering help 1.Can/May I help you?2.What can I do for you?Making a reservation1.Id like to
4、 reserve a room from-to-,please.2.Do you have a room free/available from-to-?3.I am going to reserve a suite from-to-,please.4.I wonder if you could reserve me a single room with bath.Finding out what the guests needs 1.How long do you intend to stay?2.For what dates,please?3.When for,please?4.Is it
5、 just for tonight?5.What date will that be?6.How many people are there in your group?7.Would you prefer a room with a front or a rear view?8.Would a double room do?9.Could I suggest a double?Giving information about room rates 1.What sort of price do you want to pay?2.That includes a telephone,a maj
6、or international newspaper and a mini-bar.3.Breakfast isnt included in the room rate.4.Children under 12 are charged half the price.5.There is a 15 percent deduction for a group reservation.Accepting a Reservation 1.We do have a room free for those days.2.Yes,we have a double room available fromto-3
7、.We can confirm a room for you fromto-4.We can reserve a mini-suite for you for those days.Advance Information on Payment 1.How are you going to pay?2.My company will cover all the expenses.3.You should pay a deposit of 1,000 US dollars in advance.4.Please keep this receipt for check in.Revising a R
8、eservation 1.Ive come to revise the reservation.2.How would you like to change it?3.You mean youll cancel your previous reservation?4.Id like to upgrade to a suite if one is available.1.Sorry,were fully booked for those days.2.Sorry,we wont be able to guarantee you 3 connecting rooms fromto 3.Sorry,we dont have any vacancy for-4.Sorry,were fully booked.But we can recommend another hotel for you if you like.
