1、Hotel EnglishHotel EnglishLaundry Service幸运Warming upExercisesTypes of Laundry ServiceProcedures of Laundry Service幸运Warming up幸运 1.Introduction of laundry symbolsHANDASHWITH CAREHANDASH ONLY MACHINE WASHNORMAL MACHINE WASH 40NO IRONINGWARM IRON UP TO 150 DO NOT WASH DO NOTDRYCLEANDRYCLEAN RECOMMEND
2、ED DO NOTTUMBLE DRYDO NOTWRINGDO NOTBLEACH幸运2.Match the English expressions in Column A with their Chinese translations in Column B.Column A Column B 1.blouse A.西裤 2.pajamas B.睡衣 3.stockings C.毛衣 4.socks D.T恤衫 5.trousers E.短裤 6.skirt F.短袜 7.tie G.夹克 8.sweater H.女衬衫 9.shorts I.领带 10.vest J.围巾 11.T-sh
3、irt K.短裙 12.scarf L.背心 13.jacket M.长袜 幸运Types of Laundry Service幸运 Types of laundry service1.Same-day service(collected by 11:00;returned on the same day.)2.Express service(collected all day and returned within 4 hours;with 50%extra-charge.)幸运3.Next day service(collected after 11:00;delivered before
4、 19:00 next day.)4.Express pressing service(collected all day and returned within 1 hour;with 100%extra-charge.)幸运 Procedures ofLaundry Service幸运Procedures of Laundry Service Greetings Asking the guest to fill in the registration formChecking the form幸运Procedures of Laundry ServiceCollecting laundry
5、Delivering laundry to the guest after laundry幸运 Exercises幸运1.Fill in the Laundry List according to the situation given below.Situation:Mr.Smith in Room 201 wants to wash his suit at 4:00 p.m.on Oct.3rd.He will have a meeting at 8:00 p.m.that evening.幸运 Laundry ListPlease complete this form and call
6、Laundry for collection.The Grand Total will be charged to your account.Name:Room No:Date:Mark No:Guest Signature:REGULAR SERVICE：Garments collected before 10:00 am will be returned the same day after 6:00pm.EXPRESS SERVICE:Garments will be returned within 4 hours from the time of collection(latest c
7、ollection 3:00 pm).A 50%Express Charge will be applied.幸运Guest countHotel countItemsLaundryDry-cleaningPressingAmountshirt8.00waistcoat12.00overcoat22.0010.00jacket16.008.00trousers16.008.00dress17.00suit22.0010.00skirt12.0022.0010.00coat15.00scarf12.006.00This form must be completed and signed by t
8、he guestGuests SignatureSub Total:50%extra-chargeGrand Total RMB￥幸运 2.Sentence FocusId like to have some laundry doneGood morning,Ive come to collect your laundry.Ill ask somebody to pick your laundry up at once.Could you fill out the laundry form,please？Please sign the laundry list,sir/maam.When wi
9、ll they be ready？We will deliver them tomorrow evening around 6When would you like your laundry back?Your laundry will be ready by 6 p.m.this evening.幸运Heres your laundry,maam.Youd better check your laundry.We will check it right away.It is our pleasure to serve our guests.Ive brought your laundry.M
10、ay I have the mis-delivered items,please?I apologize for our carelessness.Im afraid its too late for todays laundry.Would you like express service?How much shall I pay for the express service?Theres a 50%extra charge.幸运 3.Homework:Role play There will be a meeting at 3:00 p.m.,Miss Taylor would like to have her dress and skirt washed for express service,but she doesnt know anything about the charge.A room attendant tells her about it and other information.幸运THANKS幸运
