1、 Page 1 Page 2 WorldMarkets V(com)=zero=death V(com)V(wm)=growthCom Page 3 Page 4 Value ToCompanyCost of doing businessTransformation TodayCRM,BrandingCall CentersOnline StorespcOrder/Supply ChainCustomer DatabaseLowHighHighSolutions/Service/E-Business/Professional Service System integrationTraining
2、Organization RealignmentTrainingInfrastructureSpecialized productsVolumeProductsAero,palmtop,web appliancesYesterday Page 5 SharedValues1982-19911992-19981999 OnwardsProduct focus and drivenFirst to marketDo the right thingsCommon sense worksWe are all in it togetherMarket focus and drivenSet the ri
3、ght directionsBe efficient-do more with lessFigure out how to get the job doneCustomer focus and drivenEmpowermentSet the right prioritiesReward successIntelligent risk-takingBe effective StyleMake a difference personallyProactive communicationsCollaborative teamworkHelp others to succeedBe aggressi
4、ve,but not confrontationalTops down decision makingFocus on the jobLong hours symbolize contributionsBlame the matrix in event of failureAssertiveOpenFocus on the outcome of jobGetting job done symbolizes contributionsFunSkillsDrive and executionIndustry knowledgeFlexibility,versatilityTechnical inn
5、ovationListeningPersuasionManagementDrive and executionLong run perspectiveAbility to tolerate conflicting prioritiesIndustry knowledgeField expertiseLeadershipCustomer knowledgeDrive and executionEffective listeningTeamworkField of expertiseOut-of-the-box thinking Page 6 InternalService QualityEmpl
6、oyeeRetentionEmployeeProductivityExternalServiceValue Page 7 Balanced Scorecard and the Profit/Value Chain Page 8 Compensation&Benefits Recruitment,Termination,Transfer etc.Employee Relations Mgt.Performance Mgt.Career DevelopmentHuman Resource Information SystemHuman Resource StrategyStaffingTraini
7、ng&Development Page 9 PEOPLEPROCESSESFUTURE/STRATEGIC FOCUSDAY-TO-DAY OPERATIONAL FOCUSStrategic Partner Strategic HR Planning HR as Business Partner Culture and Values Community RelationsChange Agent Staffing Organizational Design Change Management Planning Performance Management Training and Devel
8、opmentEmployee Relations Expert Employee Relations Labor Relations Environment&Safety Health&SecurityAdministrative Expert Compensation design Benefits administration HR Information Systems Legal Compliance Page 10 Case for ChangeCorporateDirection Page 11 VisionEverything to the InternetMissionTo e
9、nable human achievement bytransforming information technologyStrategyLeadership in Internet access andinfrastructure through superior technology,services and partnershipsObjectivesBalanced across employee,customer,market,financial&operationalAttitudeInspired Page 12 qProcess speed and simplicity:Dev
10、elop industry leading time-to-market and operational processes and infrastructureqStrong brand:Build a strong,unified and globally recognized identity though consistent values and behaviorsqMatrix management:Cooperate seamlessly across our company to serve our customersqLeadership:Develop strong,div
11、erse leadership which balances strategic thinking,operational focus and employee engagement Page 13 qGreat people:Empower the most innovative,trusted and diverse talent in our industryqCustomer satisfaction:Understand our customers expectations and measure our performance in meeting and exceeding th
12、emqPractical innovation:Develop products,services and solutions that will inspire our diverse customersqTrusted partnerships:Inspire trust by managing quality relationships,acquisitions,and alliances Page 14 OUR MISSION:To deliver business results through customer-focused HR solutions.HR is a truste
13、d partner in creating an environment that inspires individual commitment and drives company success.OUR VALUES:Simplicity&Innovation Leadership&Integrity Accessibility&Responsiveness Personal&Professional GrowthTeamwork&Fun!OUR ATTITUDE:Proactive Engagement Page 15 Compensation People want to be pai
14、d a fair package and be treated fairlyJob ContentGrowthOpportunitiesGood Supervisor/LeaderGoodWorkEnvironmentPeople want interesting and challenging jobs that match their needsPeople want opportunities to learn,grow and advance in their careersPeople want Supervisors who are supportive caring,and ar
15、e good leadersCooperative colleagues and balanced quality work life Page 16 Talent Retention ModelFinancialFinancialDevelopmentDevelopmentJob ContentJob ContentWork Life BalanceBase salaryBase salaryVariable payVariable payStocksStocksRetirementRetirementPerformance Performance managementmanagementC
16、areer managementCareer managementSuccession Succession managementmanagementInterestingInterestingChallengingChallengingLearningLearningEngagingEngagingFlexiFlexi-timetimeTeamworkTeamworkWork/LifeWork/LifebalancebalanceDiversityDiversityEconomicEconomicEconomicEmotionalEmotionalEmotionalEQUITYEQUITYE
17、QUITYSupervisorySupervisoryLeadershipLeadership CoachCoach MentorMentor Page 17 Customer Service ExcellenceCustomer Intimacy and Executive TouchSolutions Oriented Customer Relations ManagementTraining Focus Areas Skill-set Technical Project Management Management Function Skills Managing changeBehavi
18、or Leadership Teamwork Change adaptability Work hard and smart DisciplineMindset Proactive Paradigm shift Continuous Improvement mindset Open mindedCore Values Integrity Value diversity Customer oriented Results oriented Passion to win Page 18 Challenge 10%strategy and 90%alignment Page 19 Challenge you cant really motivate people,you can only create the environment in which people motivate themselves Page 20 Page 21 我们正年轻，让努力变成常态，用逆袭创造传奇。我们正年轻，让努力变成常态，用逆袭创造传奇。变革变革 创新创新 共赢共赢
