1、Room ReservationRoom ReservationHotel EnglishHotel EnglishWhich department is responsible for room reservations?酒店前台酒店前台 Front Desk;Hotel reception;HOTEL RECEPTIONIST 酒店大堂 hotel lobbyTrump V.S.HilaryWho to serve you?应接服务员The Bellman 女礼宾员 Door Girl礼宾司 Door Man客房总监 Director of Housekeeping大堂副理 Assista
2、nt ManagerHotel Room ClassificationHotel rooms mainly include:single room 单人房单人房 double room 双人房双人房 standard room标准房标准房(twin-bed room with bath)triple room 三人间三人间 suite room 套房套房 特殊客房：如残疾人客房（特殊客房：如残疾人客房（Handling Room）内景房（内景房（Inside Room）外景房（）外景房（Outside Room）角角房（房（Corner Room）连通（）连通（Connecting room）
3、相邻房）相邻房（Adjoining Room）套房（套房（Suite Room）：）：普通套间（普通套间（Junior Suite）豪华套间（豪华套间（Deluxe Suite）立体套间（立体套间（Duplex Suite）总统套间（总统套间（Presidential Suite）床具种类床具种类 单人床（单人床（Twin-size Bed）；）；双人床（双人床（Double-size Bed）：）：p大号双人床（大号双人床（Queen-size Bed）p特大号双人床（特大号双人床（King-size Bed）婴儿床（婴儿床（Baby Bed）;加床（加床（Extra Bed）折叠床折叠床
4、可推动床（可推动床（Rollaway Bed.）language PointsBe willing to help 表示愿意帮忙表示愿意帮忙 我能为你效劳吗？我能为你效劳吗？Can I help you?What can I do for you?How can I help you,sir?May I help you?Is there anything I can do for you?2.Id like to reserve a twin-bed room with bath,with a view,if possible.reserve=book/make a reservation3
5、.For which date?请问都是哪几天？=Which date would that be?=When do you need the room?您什么时候需要客房？4.Hold on,pleaseSorry to have kept you waiting.Im afraid we only have two single rooms available at that time.Ask a guest to wait a minute 请对方稍候请对方稍候Just a moment,please.One minute/moment,please.Could you wait a m
6、inute,please.Hang on,please.to have done sb.doing-动词不定式的完成时态。动词不定式的完成时态。available是后置定语，修饰是后置定语，修饰rooms.意思是意思是可用房可用房间间。5.We have no other vacancies.=we are booked out.Do you have any vacancies tonight?(Do you have a room available for tonight?)6.Could you tell me the room rate,please?room rate 房价房价Th
7、e current rate is$150 per night.现行房价是每个晚上现行房价是每个晚上150美金。美金。Whats the rate per night?per night=one/a night:每一晚每一晚7.4oo yuan/RMB per night per room,with breakfast.=4oo yuan/RMB per night per room including breakfast.including+sth.=sth.included:包括包括We have six classes a day,including English.=We have s
8、ix classes a day,English included.(我们一天上六节课，包括英语课在内我们一天上六节课，包括英语课在内)8.May I have your name,please?Ask about personal information 询问个人情况询问个人情况Could/Would you tell/give me your name?请问您贵姓？请问您贵姓？Could/May I have your name/address/telephone number/nationality/check-out time?您能告诉我你的名字您能告诉我你的名字/地址地址/电话电话/
9、国籍国籍/结账离开时间，好吗？结账离开时间，好吗？Do/Would you mind telling/giving me your name,please?我可以知道你的名字吗？我可以知道你的名字吗？9.Well give you a phone to confirm the reservation.confirm the reservation预定确认预定确认10.We look forward to your coming.Farewell words 告别语告别语Thank you for calling us.多谢你打电话来。多谢你打电话来。Thank you for choosing
10、 us for your service.谢谢你选择我们为你服务。谢谢你选择我们为你服务。Thank you for using room service.感谢您使用我们的客房服务。感谢您使用我们的客房服务。We are looking forward to serving you.我们期待着为你服务。我们期待着为你服务。Language points:Id like to modifychange 修正修正 chief officer of General Electric Company,shanghai Branch-办公室主任办公室主任(3)chairman of the board董
11、事长董事长(4)upgrade the deluxe single to a junior suits.把豪华单人房生为小套间。把豪华单人房生为小套间。(5)Could you pay 200 yuan more at the cashiers to guarantee the revised reservation?revised reservation修改预定修改预定 （1）I would like to reserve a twin room at your hotel for four nights from June8,2002.（2）Please reserve a single
12、room under the name of Mr.Lin.（3）Have you got any vacancies for the nights of 12th and 13th.?Id like to make a reservation for the two nights.（4）Do you have any vacancies tonight?(Do you have a room available for tonight?)Dialogue Aa:Good morning.Hilton Hotel.May I help you?b:Good morning.Have you g
13、ot any vacancies for the nights of 12th and 13th.Id like to make a reservation for the two nightsa:All right.Single or double-room?b:Double-room please.a:Yes.we have a double-room available.b:Is that with or without bath?a:Its a room with shower and toilet,sir.b:That sounds fine.Is there an air cond
14、itioner?a:Yes,but of course.b:How much will it be for one night?a:Let me see.A double-room$800 per night.b:Does that include breakfast?a:Yes.that includes a continental breakfast and a morning newspaper.Dialogue Ab:Do you accept VISA?a:Yes,we do,what time will you be arriving?b:I should be there aro
15、und 5:30 pm on the 12th.a:Ok,sir,Could I take your name and contact number,please?b:Yes,Its John Smith.Its New York 456-122a:Could you spell that,please?b:J-o-h-s-m-i-t-h.a:John Smith.double-room with bath and air conditioner for the nights of 12th and 13th.b:Thats right.Thank you.a:Thank you sir.Go
16、od-bye.Ill arrive late,but please keep my reservation.I made a reservation in Taipei.My name is Wang Ming-Ming.Id like a quiet room.Id like a room on the upper level.Id like a room with a nice view(a balcony).Is hot water available any time?May I see the room?Do you have anything bigger(better/cheap
17、er)?Ill take this room.Would you fill in this registration form?Do you accept credit cards(travelers checks)?Could you keep my valuables?Where is the dining room?What time does the dining room open?What time can I have breakfast?Is there a beauty salon(barber shop)?Can I have a card with the hotels
18、address?Can I get a ticket for the sight-seeing bus here?Where is the nearest subway station?常用缩写PIA paid in advance 已预付SOP standard operation procedure 标准办理手续ONO one night only 只住一夜FIT foreign individual traveler 外国散客DNA do not arrive(No-Show)客人未到CIA cash in advance 已预付现金常用缩写COD cash payment on dep
19、arture 离店时付现VD vacant dirty 脏空房OOO out of order 待修房DND do not disturb 请勿打扰C/I check in 入住C/O check out 离店，走客房More useful expressions:1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night，one
20、 with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二见到您。8Id like to book a single room w
21、ith bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。9We do have a single room available for those dates 们确实有一个单间，在这段时间可以用。10 What is the rate，please？请问房费多少？11The current rate is 50 per night现行房费是50美元一天。12 What services come with that？这个价格包括哪些服务项目呢？1
22、3That sounds not bad at all Ill take it听起来还不错。这个房间我要了。14 By the way，Id like a quiet room away from the street if it is possible 顺便说一下，如有可能我想要一个不临街的安静房间。15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？17 Let me have a check again让我再看一下。18The Reception Desk
23、 is straight ahead接待处就在前面。19After you，please你先请。20Excuse me，where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there？也可以买到纪念品吗？24There is a counter selling all kinds of
24、 souvenirs有个柜台出售各种各样的纪念品。25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜。Dialog2:C:Bridge hotel,good morning.Can I help you?G:Good morning.Id like to b
25、ook a room,for the second of May,please.C:The second of May?G:Yes,please.G:Its for David Miller.G:Four nights.C:What kind of room would you like?A single or a double?G:Single,please.Dialog2:C:A single room.Could you give me your name,please?G:David Miller.C:And how long will you be staying?C:A singl
26、e room from the second to the sixth of May,for Mr.Lee.C:We look forward to seeing him.G:Thank you very much indeed.C:Good-bye.G:Good-bye language points:The hotel will hold rooms for guests till check-out time on the day following the expected day of arrival.饭店将为客人保留房间直至应到日的第饭店将为客人保留房间直至应到日的第二天下午。二天下午。Check-out time 结帐离店时间，一般在结帐离店时间，一般在中午中午12点，现在很多酒店改为下午点，现在很多酒店改为下午2点前。点前。ThanksThanks
