1、银行英语会话银行英语会话 WelcomeCustomers KeySentences Good morning,sir.Good afternoon,madam.Hello,Mr.Jones.Can I help you?I want to change some money.This way,please.Thank you.Not at all.How much would you like to deposit?Dialogue1A:Good morning,madam.B:Good morning.A:May I help you?B:Yes,I want to change some
2、 money.A:This way,please.B:Thank you.A:Youre welcome.Notes:1.Good morning.Good afternoon.Good evening.Good night(晚安).2.Thank you(最常用).Thank you very much.Thank you so much(强调).Youre welcome(回答致谢)Dialogue2(2:26)A:Good afternoon,Mr.Anderson.B:Good afternoon,Miss Li.A:How nice to see you again!B:Nice t
3、o see you,too.A:Its been a long time,hasnt it?How are you?B:Fine,thank you.And you?A:Very well too,is there anything I can do for you?B:Yes.Could you guide me to where I can change some?A:Sure,Mr.Anderson,please come along with me.B:Thank you.A:My pleasure.Notes:1.Good afternoon,Mr.Anderson.Mr.(男性)M
4、rs.(已婚女性)Miss(未婚女性)Ms(无论婚否的女性都可用)+姓氏/姓名全名。如:Mr.Mike Smith/Smith,但不能说Mr.Mike.西方人认为,在交谈中能记住对方的姓名是礼貌的体现,银行柜面职员最好能记住顾客的名字,并在会话中使用,以表示对顾客的尊重。2.How nice to see you again!(对见过面的顾客的常用招呼语)也可用Im glad to see you again./Its good to see you againDialogue3(4:52)A:Hello,Mr.Jones.B:Hello,Miss Wu.A:Long time no see.
5、How is everything at home?B:Pretty good,thank you.And you?A:OK,thanks.Anything I can do for you?B:I need to remit GBP500 to London.A:Yes,sir.Would you like to remit it by M/T or by T/T?B:T/T,please.A:Very well,Mr.Jones.Notes Yes,sir.Would you like to remit it by M/T or by T/T?银行汇款业务通常有三种汇款方式:信汇Mail-
6、transfer=M/T 信汇是指汇款人向当地银行交付本国货币,由银行开具付款委托书,用航空邮寄交国外分行或代理行,办理付出外汇业务。电汇Telegraphic-transfer=T/T 通过电报办理汇兑。电汇是汇款人将一定款项交存汇款银行,汇款银行通过电报或电传给目的地的分行或代理行(汇入行),指示汇入行向收款人支付一定金额的一种汇款方式。票汇Draft on demand=D/D我国现今所采用的凭汇款票证汇兑现金的一种方式。即接受票汇的单位(银行或邮局)将汇款人所填汇款条寄交付款单位,由该单位再通知收款人领款。Dialogue4(6:35)A:Excuse me,sir.Is there
7、anything I can do for you?B:Yes.Id like to change some money,please.A:All right.How much would you like to change?B:Let me see.I think maybe 600 USD at least.A:Pardon?B:Six hundred US dollars.A:Im sorry,sir,after 7:00 PM,the change maximum limit is US$400 according to our regulations.B:But I am badl
8、y in need of the amount.Might I ask you to make an exception for me?A:Im afraid we cannot help you,sir,because that would be violating the Regulation.I owe an apology for doing nothing about itB:Its just too bad.I have to leave it as it is,and thank you just the same.Notes Excuseme.对不起,劳驾对不起,劳驾打扰别人做
9、事或中途离席时讲的话,例如:打扰别人谈打扰别人做事或中途离席时讲的话,例如:打扰别人谈话时可以说话时可以说ExcusemeforinterruptingyoubuttheresanurgenttelephonecallforyouPleaseexcusemeforamoment.Pardon?对不起,请您重复一遍。对不起,请您重复一遍。这是最简单也是很礼貌的要求对方重讲的句子。说时用这是最简单也是很礼貌的要求对方重讲的句子。说时用升调。非常客气的说法是:升调。非常客气的说法是:Wouldyoumindrepeatingyourquestion,please?反过来,如果问对方是否懂得我们的意思
10、时,就说:反过来,如果问对方是否懂得我们的意思时,就说:Didyoufollowme?/Followme?有时候遇到语速很快的外国人时,我们可以说:有时候遇到语速很快的外国人时,我们可以说:Imsorry,butwouldyoupleasespeakmoreslowly?银行英语情景对话银行英语情景对话(1):我想从户头里提出一些钱我想从户头里提出一些钱May:Idliketowithdrawsomemoneyfrommyaccount.我想从户头里提出一些钱。我想从户头里提出一些钱。Clerk:CanIseeyourpassbookandthewithdrawalslip,please?可不
11、可以让我看您的存折及提款单呢?可不可以让我看您的存折及提款单呢?May:Sure.当然可以。当然可以。Clerk:Letmejustmakesure.Youwanttowithdrawonethousanddollars?让我确定一下。您要提让我确定一下。您要提1000美元美元?May:Thatsright.是的。是的。withdrawv.(从银行)(从银行)取取(钱)(钱),撤走;撤走;拿走拿走Idliketowithdraw1000dollarsfrommysavingsaccountandputitinmycheckaccount.我想从我的储蓄账户上提取我想从我的储蓄账户上提取1000
12、美元转到支票账户上美元转到支票账户上.Thegeneraldecidedtowithdrawhissoldiers.那位将军决定撤军那位将军决定撤军.accountn.账,账目账,账目;存款存款Hehasmadeseveralwithdrawalsfromhisbankaccount.他从银行账户上提了几次款他从银行账户上提了几次款.Youhave$2000leftinyourbankaccount.你银行里的存款还有你银行里的存款还有2000美元美元.passbookn.存折存折Youfilloutthisapplicationformandwellissueyouapassbook.你填好
13、这张申请表你填好这张申请表,我们会给你一本存折我们会给你一本存折.Protectyourpassbookwellandinformusimmediatelyifyouloseit.保管好存折保管好存折,假如丢失了请立即通知我们假如丢失了请立即通知我们.withdrawalslip取款单,提款单取款单,提款单Wouldyoupleasegiveyourwithdrawalslipandyourpassbook?请把您的取款条和存折给我好请把您的取款条和存折给我好吗吗?Willyoupleasecompleteawithdrawalslip?请你填写张存款单好请你填写张存款单好吗吗?makesur
14、e确保确保,确定确定 Infuture,makesureyougethereontime.今后今后,要保证准时来这里要保证准时来这里.Makesuretoturnoffthelightbeforeyouleave.临走前一定要熄灯临走前一定要熄灯.How to make suggestions?Shall we.?表示建议或征求对方意见时,可用以Shall开头的一般疑问句。肯定回答一般可用:All right,OK,Good idea等。How to make suggestions?Lets.?表示“让我们”(包括双方在内)做某事。而Let us在表示让我们做某事时,不包括对方在内。如:Le
15、ts go and see the pandas.Let us go,will you?How to make suggestions?Why not.?意思是:为什么不?后接不带to的不定式(即动词原形)。Why not.?是省略了主语的省略形式,完整句Why dont you/they/we.?如:Why dont you go with me?Why dont you try again?=Why not try again?How to make suggestions?What about.?意为“怎么样”后可接名词、代词和动名词。如:What about going out for
16、 a walk?Im going to the park.What about you?How to make suggestions?had/would better 意为“最好”,“还是好”,常用于口语,后接动词原形。如:You had better stay at home.Youd better go now.How to make suggestions?Dont.表示建议,通常用于祈使句的否定形式中。如:Dont play in the street.Dont throw it like that.How to make suggestions?Would you like+短语?
17、意思是“怎么样?”后接sth./to do sth.如:Would you like another cup of tea?Would you like some color pencils?How to make suggestions?Will you please+动词原形?意思是“请你好吗?”如:Will you please come tomorrow?Will you please pick it up?How to express willing?Im going to.表示经过事先考虑而打算、计划、准备去做某事,常常表示说话人的主观愿望。如:Im going to visit
18、the Great Wall the day after tomorrow.我打算后天参观长城。How to express willing?be willing to do sth.“乐意做某事”例:I am willing to discuss the problem.我很乐意讨论这个问题。How to express willing?I will.此句型中will表示主语的“意愿、意志、决心”,强调“乐意、愿意”做某事。如:I will leave for Beijing.我要动身去北京。How to express willing?Id like/love to.表示“我想要/愿意去做
19、某事”。如:Would you like to come to my birthday party tomorrow?明天你想来参加我的生日聚会吗?Yes,Id love to.是的,我愿意。How to express willing?I hope to.表示“希望”做某事,语气很委婉。如:I hope to go to Beijing.我希望去北京。How to express willing?I want to.want与would like 的意义相同,都表示“想要”,常表示说话者的主观愿望。如:I want to leave here.我想离开这里。How to express wi
20、lling?would rather do sth.I would rather come with you.我倒愿意和你一起来。How to express willing?be glad to do I am glad to help you.我很愿意帮助你。How to express willing?prefer to Id prefer to live abroad if I could.如果可以的话,我更愿意住在外国。银行英语情景对话银行英语情景对话(2):您要办理什么业务?您要办理什么业务?Clerk:WhatcanIhelpyouwith?您要办理什么业务?您要办理什么业务?D
21、enny:Idliketodepositsomemoney.我要存钱。我要存钱。Clerk:Howmuchwouldyouliketodeposit?您要存多少?您要存多少?Denny:Twentythousand.两万。两万。Clerk:Givemeyourmoneyandpassbook.把您的钱和存折给我。把您的钱和存折给我。Denny:Hereyouare.好的。好的。Clerk:Holdon.Pleasesignonthedepositreceipt.稍等稍等.请在这张存款凭条上签一下字。请在这张存款凭条上签一下字。Denny:OK.好的。好的。Clerk:Pleasetakegoo
22、dcareofyourpassbook.请收好您的存折。请收好您的存折。depositv.储蓄;储蓄;寄存寄存Itissafesttodeposityourmoneyinthebank.钱存入银行最保险钱存入银行最保险.Guestsmaydeposittheirvaluablesinthehotelsafe.旅客可将贵重物品存放在旅馆的保险柜中旅客可将贵重物品存放在旅馆的保险柜中.holdon坚持;坚持;等一等等一等 Holdonamoment.且慢且慢!Holdonthephoneforasecond.Letmefindapentowritedownyourphonenumber.别挂电话别
23、挂电话,让我找支笔记下你的电话号码让我找支笔记下你的电话号码.Signv.签名,签字签名,签字Beforeanoperationthepatientwillbeaskedtosignaconsentform.手术前患者将被要求在同意书上签字。手术前患者将被要求在同意书上签字。Worldleadersareexpectedtosignatreatytoincreaseenvironmentalprotection.世界各国首脑预计会签署一份承诺加强环境保世界各国首脑预计会签署一份承诺加强环境保护的协定。护的协定。depositreceipt存(款)单,存款收据存(款)单,存款收据Hereismy
24、fixeddepositreceipt.这是我的定期存款单这是我的定期存款单.takecareof照顾照顾Herworkistotakecareofthechildren.她的工作是照料好孩子她的工作是照料好孩子.Thechildrencantakecareofthemselvesnow.孩子们已能自己料理生活孩子们已能自己料理生活.英语情景对话英语情景对话(3):请帮我查下卡里的余额请帮我查下卡里的余额Mary:Hello,IdliketodeposittenthousandRMB.你好,我要存一万元。你好,我要存一万元。Clerk:Pleasegivemeyourmoneyandbankc
25、ard.请把您的钱和卡给我。请把您的钱和卡给我。Mary:Canyoucheckthebalanceinmyaccount?再麻烦你帮我查一下卡里现在总共有多少钱?再麻烦你帮我查一下卡里现在总共有多少钱?Clerk:Sure,holdonPleasesignonthesheet.好的,稍等好的,稍等请在这张单子上签一下字。请在这张单子上签一下字。Mary:Done,hereyouare.签好了,给。签好了,给。Clerk:Theresonehundredthousandnowinyouraccount.Pleasetakecareofyourdepositslip.您的帐户上现在共有十万元。请
26、收好您的存款凭条。您的帐户上现在共有十万元。请收好您的存款凭条。Mary:Sure,thanks.好的,谢谢。好的,谢谢。bankcard银行卡,借记卡银行卡,借记卡MayIseeyourbankcardandIDcard,please?能看一下您的银行卡和身份证吗?能看一下您的银行卡和身份证吗?Thesecretcodeofhisbankcardhasbeenstolen.他的银行卡密码被盗取了他的银行卡密码被盗取了.checkv.检查,核对检查,核对Pleasecheckandseeifthemoneyisright.请你把钱点一点请你把钱点一点.n.支票支票Ihavenocashonme
27、.MayIpaybycheck?我没带现款我没带现款,我可以用支票付款吗我可以用支票付款吗?balancen.平衡平衡,余额余额Trytokeepabalancebetweenworkandrelaxation.尽量保持工作与休闲均衡。尽量保持工作与休闲均衡。Theaccountsshowabalanceof150yuan.账户尚余账户尚余150元元.sheetn.纸纸;被单被单Hewritesonbothsidesofthesheettosavepaper.他在纸张的两面都写字以节省用纸他在纸张的两面都写字以节省用纸.Herolledthesheetroundher.他把床单裹在她身上他把床
28、单裹在她身上.Done(接受提议)行,好(接受提议)行,好Illgiveyou800forit.Done!“我出我出800英镑买它。英镑买它。”“成交!成交!”depositslip存款单存款单Pleaseshowmehowtofilloutadepositslip.请告诉我怎样填写存款单请告诉我怎样填写存款单.Thepenandthedepositslipareonthetableoverthere.笔和存款单在那边的桌子上笔和存款单在那边的桌子上.银行英语情景对话银行英语情景对话(4):我想往境外账户里存点钱我想往境外账户里存点钱Clerk:MayIhelpyou,sir?先生,您要办理什
29、么业务?先生,您要办理什么业务?Denny:Yes,Iwanttodepositsomemoneyinaforeignaccount.你好,我想往一个境外账户里存点儿钱。你好,我想往一个境外账户里存点儿钱。Clerk:Whichcountry?哪个国家的?哪个国家的?Denny:Croatia.Hereismypassportandthenecessaryinformation.克罗地亚。这是我的护照,还有相关材料。克罗地亚。这是我的护照,还有相关材料。Clerk:Sorry,wedonthaveserviceforthiscountry.对不起,我们在那个国家还没有开展业务。对不起,我们在那
30、个国家还没有开展业务。Denny:What?WhydidntyoutellmethatwhenIopenedmyaccountinyourbank?什么?那我在你们银行开户时你们怎么没告诉我?什么?那我在你们银行开户时你们怎么没告诉我?Clerk:Dontbeupset,sir.YoucanaccessyourbankaccountinCroatia.别生气,先生。您可以跟您在克罗地亚的开户行联系别生气,先生。您可以跟您在克罗地亚的开户行联系一下。一下。Denny:Okay,Iwilltry.好吧,我试试吧。好吧,我试试吧。passportn.护照,通行证护照,通行证Checktheexpir
31、ationdateonyourpassport.检查一下你护照上的截止日期。检查一下你护照上的截止日期。HongKong-Macaulaissez-passer港澳通行证港澳通行证 necessarya.必要的必要的,必须的必须的Thesereferencebooksarenecessarytous.这些参考书是我们所必需的这些参考书是我们所必需的.Ifnecessary,givemeacall.如果需要如果需要,打个电话给我打个电话给我.servicen.服务服务,业务业务 Amanslifeislimited,butservicetothepeopleknowsnobounds.一个人的生
32、命是有限的一个人的生命是有限的,但为人民服务是无限的但为人民服务是无限的.Hereisyourbill;weveaddedonthefivepercentservicecharge.这是您的账单这是您的账单,我们已把我们已把5%的服务费加进去了。的服务费加进去了。openaccount开户开户Iwanttoopenanaccountwith/atabank.我想在一家银行开个户。我想在一家银行开个户。Pleaseshowmehowtofilloutanopenaccountform?请你教我填一份开户表格好吗?请你教我填一份开户表格好吗?upseta.苦恼的;沮丧的苦恼的;沮丧的;心烦的心烦的
33、AftershediedIfeltvery,veryupset.她去世之后,我非常非常难过。她去世之后,我非常非常难过。Ihadjustlost50andIfeltveryupset.我刚丢失了我刚丢失了50英镑钱英镑钱,因此我感到非常不安因此我感到非常不安.accessv.进入;进入;使用使用WecantaccesstheInternet.我们连不上网。我们连不上网。Onlythecivilservantscouldaccesstothedocuments.这些文件仅限公务员使用这些文件仅限公务员使用.银行英语情景对话银行英语情景对话(5):我想把钱转存为两年的定期我想把钱转存为两年的定期M
34、ary:Hello!HowcanIhelpyou?您好!请问您办理什么业务?您好!请问您办理什么业务?Clerk:Iwanttodeposit3,000yuanintomycheckingaccount.我想存三千块钱。我想存三千块钱。Mary:Alright,pleasegivemeyourcheckcard,passportandcash.好的,给我您的卡和护照,还有现金。好的,给我您的卡和护照,还有现金。Clerk:Hereyougo.DoIhavemorethan10,000yuaninmyaccount?给你。我现在卡里有一万多块钱了吧?给你。我现在卡里有一万多块钱了吧?Mary:Y
35、es,thereis13,000yuan.对,一万三。对,一万三。Clerk:Iwanttotransfer10,000yuantomysavingsaccountfortwoyears.我想把其中一万转存为两年的定期。我想把其中一万转存为两年的定期。Mary:OK,onemomentpleasePleasesignyournameonthesesheets.好,请您稍等好,请您稍等请您在这些单子上签一下字。请您在这些单子上签一下字。checkingaccount支票账户,活期存款账户支票账户,活期存款账户Idliketotransfer$300frommysavingsaccounttomy
36、checkingaccount.我想从我的储蓄帐户上转我想从我的储蓄帐户上转300美元到我的支票帐美元到我的支票帐户上户上.Acheckingaccountgivesyoulowinterest,butallowsyoutowritechecks.活期存款利息低活期存款利息低,但允许你开支票但允许你开支票.checkcard(银行的)支票保证卡(银行的)支票保证卡Manyshopswontacceptchecksunlessyouhaveacheckcardwithyou.很多商店不接受支票,但有支票保证卡就另当别论。很多商店不接受支票,但有支票保证卡就另当别论。支票卡(支票卡(checkca
37、rd),又称支票保证卡,是),又称支票保证卡,是供客户签发支票是证明其身份的卡片。卡片载供客户签发支票是证明其身份的卡片。卡片载明有客户的帐号、签名和有效期限。这种卡流明有客户的帐号、签名和有效期限。这种卡流行于欧洲,针对行于欧洲,针对“欧洲支票欧洲支票”作证明之用,无作证明之用,无授信功能。由于支票保证卡的出现,使得授信功能。由于支票保证卡的出现,使得8000多家欧洲银行得以结成多家欧洲银行得以结成“欧洲支票欧洲支票”系系统,为相互兑现支票提供了保证。统,为相互兑现支票提供了保证。transferv.转移转移,转存,转存Thefootballplayerishopingtotransfert
38、oanotherteamsoon.那位足球运动员希望赶快转到另一个球队去那位足球运动员希望赶快转到另一个球队去.n.转移转移,转存,转存Thetransferofmoneybybankcheckisverycommontoday.用银行支票汇钱现在很普遍用银行支票汇钱现在很普遍.savingsaccount储蓄存款账户储蓄存款账户Theinterestrateforthesavingsaccountis4%.储蓄存款的利率是储蓄存款的利率是4%.Wehavecurrentsavingsaccount,timesavingsaccountandlargedeposit.我们办理活期储蓄存款我们办理活期储蓄存款、定期存款和大额存款定期存款和大额存款.onemomentplease请稍等请稍等Onemomentplease=Pleasewaitashorttime.请稍候请稍候.Onemoment,please.Letmecheckhisschedulefornextweek.请稍等请稍等,我看一下他下周的行程表我看一下他下周的行程表.