1、日期人员岗位名称服务规范（10%）邮件实验室电话（20%）目标值实际值完成率目标值实际值完成率80%100%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%
2、0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80
3、%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%1
4、00%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%4月总和电商客服80%#DIV/0!#DIV/0!100%#DIV/0!
5、#DIV/0!80%#DIV/0!#DIV/0!100%#DIV/0!#DIV/0!80%#DIV/0!#DIV/0!100%#DIV/0!#DIV/0!总和80%#DIV/0!#DIV/0!100%#DIV/0!#DIV/0!投诉条数（20%）专业知识考核（15%）客户满意度（20%）目标值实际值完成率目标值实际值完成率目标值实际值完成率x3条80分70%0.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%0
6、0.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%0
7、0.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%0
8、0.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%0
9、0.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!0.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!0.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!0.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!临时性工作（10）总绩效绩效工资完成率
