1、12Empowered,Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient,EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined Resource ManagementAdministrationElectronic SupportJust in time learningE
2、xpert Triage444.9%2.3%9.4%15.9%15.4%12.3%q :5q eBiz Service&Solutions10%15%20%55%2004Web Service&Solution eBiz ConsultingSI Service&Solution Network Integration6q 2004 1 10,00020,000Solution(21,626)(21,626)(18,122)(18,122)(9,807)(9,807)(7,984)(7,984)(7,467)(7,467)(10,266)(10,266)(14,073)(14,073)(7,8
3、10)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX(:)720022003200420052006(:)5,0005,0006,8006,8005,5005,5008,0008,0006,5006,5005,500ExtensionFront endBack end B2C/e-Community/Cyber IR B2C/e-Community/Cyber IR Web Business/e-Marketing Web Business/e-Marketing System(HW)/Network(LAN,WAN)System(H
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8、rea1755%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementq eBiz Solutions&ServiceWeb SI AreaSI AreaNI AreaSystem Area18SI AreaNI Area
9、Solution AreaSM AreaInternet AreaR&D AreaConsulting Areaq SI Business Areaq SI consultingq SI development q SI managementq N/W managementq New technologyqNetwork Integration -Network Consulting -Network Integration -Network Management19CRMForecasting,Opportunity Management,Configuration,Generation F
10、orecasting,Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyq Solution&Service Solution&Service-SI Development&SolutionsMarketingSalesServices20Internet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions&ServiceConsulting for eB
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12、ystem-,-Supply Chain q e-Business Perspectivee-Business Perspective22q 2123 l 90 l :60%(80 90%)l l :40%23q 2 2 ()/:100 /:10/()24StrategyContentsSolution()Ebiz q Summary-Integration Branding&Identity25SupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell Side
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14、Plant Management:q e-Business _Fulfill Demand27q e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis:PwCeBiz Transformation28KMSEISEDMSSolution&Service-SI Development&SolutionsGWHow convenient would it be,if we can
15、view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?SCMCRMERP29Electronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution&Service
16、-Solution&Service-eagleOfficeGWeagleOffice30SI MU Business FieldsBusiness Fields:SI MU 31 Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystem32q Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team C
17、onsulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team33Channel EnhancementValue Chain IntegrationConvergenceIndustry Transformation Win-WinWin-Win (:),:PwCqq eBusiness 34Customers:IBMq e-Business Perspe
18、ctivee-Business PerspectiveSuppliers35BusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMKMSEIPERMe-IPSEmployeeCustomerq eBizeBiz Solution Solution analysisanalysis _ _CRM CRM CRM:Customer Relationship Management36q eBizeBiz Solution Solution analysisanalysis _ _CRM CRM AnalyticalCRMCollabo
19、rativeCRMOperationalCRMData WarehousingIntegrationCRMCRM 37q e-Company System NetworkSCMSystemEKP/EIPSystemCRMSystem Supply chain Integration Enterprise Knowledge Information Portal Customer DB Integration38EUROPEASIAS.AMERICAOCEANIAAFRICAq Global network Global network Los AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901N.AMERICA
