1、Unit 23 Conflict The Seventh Period教学案Teaching goals 教学目标1. Target language目标语言 a. 重点词汇和短语 import， strengthen， stable， intend， draft， unfit， expense， arbitrary， theoretical， communism， socialism， socialist， liberation， possess， the more .， the more .， join up， bring sth on sb.b. 重点句子In fact， the mor
2、e I use the bike， the more weight I seem to put on， despite following the instruction manual carefully.Key Words: Complaintsit won t openthe zip brokeit wont work indoorsthe sound is distortedthe alarm doesnt workthe heel fell offthe headphones dont workits not waterproofthe picture is badthe colour
3、 faded after one washit loses about five minutes every hourit doesnt keep drinks hot or cold2. Ability goals 能力目标Help students learn to write a Letter of Complaint.Practise using the vocabulary of complaints.Practise using linking words and expressions.3. Learning ability goals学能目标Help students lear
4、n to write a Letter of Complaint.Teaching important points教学重点The stages to write a Letter of Complaint.Teaching difficult points教学难点How to use the vocabulary of complaints and linking words and expressions.Teaching methods教学方法 Speaking， discussing and listening.Teaching aids 教具准备The multimedia comp
5、uter.Teaching procedures & ways 教学过程与方式 Step I Lead inPresent some pictures about tea ads for students to look.T: Good morning /afternoon， class！Ss: Good morning / afternoon， Mr. /MsShow the following on the PowerPoint. T: What ads are they？Ss: They are ads for a kind of tea.T: Do you believe it wor
6、ks？S1: Yes， I believe so. Because some consumers who have drunk such tea say it works.S2: Maybe it works on you. It may not work on others.Step II Before you startDeal with Ex1.Ask students to read the letter and match the titles (1-6) with the paragraphs (A-E). Remind students there is one extra ti
7、tle they dont need.T: Please recall the reading strategies in this unit. You are given six minutes to read the letter and do Ex1. Please read the letter quickly and match the titles (1-6) with the paragraphs (A-E). Remember there is one extra title you dont need.Six minutes later， check the answers
8、with the whole class.Deal with Ex 2.First explain the function of linking words and expressions. Then ask students to finish Ex2.T: Read the letter again. Please classify the underlined linking words and expressions according to the following groups.After checking the answers， show them on the Power
9、Point so that students will refer to them when writing a letter.manner so， as ifcondition despite， unless， ifcontrast as though， not to， howeverpurpose in order toreason since， asresult thattime after， just as， when， as soon asaddition as well as， not only， either， alsorelative pronoun that， whichDe
10、al with Ex 3 on Page 27. Sum up the pattern: The more .， the more .T: In this class we are going to learn a very useful pattern: The more .， the more . Who will give us some examples？S1: The more， the better. / The sooner， the better.S2: The more you paid， the more you gain.S3: The more I use the bi
11、ke， the more weight I seem to put on.T: Good！ The more you learn， the more you know. The more you know， the more you forget. The more you forget， the less you know. So why bother to learn. Whose saying is this？ Is it yours？S4: Of course not. Garfield， the worlds favourite cat said it.T: Do you agree
12、 to this？S5: Sometimes it sounds reasonable. In fact it is not true.T: OK. Here is a beautiful poem. Please enjoy it. It tells some truth in life. I hope you will keep it in mind.(Show the following on the PowerPoint.)The More You The more you give 你付出得越多The more you get 你收获的就越多The more you do unsel
13、fishly 你的所作所为越无私The more you live abundantly 你就活得越丰富多彩The more everything you share 你分享得越多The more youll always have to spare 你拥有的就越多The more you laugh and you love 你笑的和爱的越多The more youll find that life is good and friends are kind你就越能发现生活的美好和朋友的友善After enjoying the poem， deal with Ex 3 on Page 27.
14、Step III Practice Have students read the sentences with answers in turn. All of the exercises will lay a good foundation to the writing task.Deal with Ex 1&2 in Language Power on Page 74. Ex 1&2 are aimed at the different uses of as and like. By doing Ex 1 students will have a good command of the di
15、fferent uses of as and like.Deal with Ex 3.Ex 3 is designed to practice the linking words and expressions. Deal with Ex 5&6.Ex 5&6 will be a good example of writing. Have students work in groups and do Ex 5&6. Step IV Write a letter of complaintFirst explain the stages to write a letter of complaint
16、 to students. Then students will work in groups to write a letter of complaint.T: Attention， please！ In this class weve learned how to use linking words and expressions. Now lets learn some complaints. (Show the complaints on the PowerPoint.) Please read them together.Key Words: Complaints:it wont o
17、pen the zip broke it wont work indoors the sound is distorted the alarm doesnt work the heel fell off the headphones dont work its not waterproof the picture is bad the colour faded after one wash it loses about five minutes every hour it doesnt keep drinks hot or cold.After reading the complaint， a
18、sk students to match the products with the Key Words: ComplaintsT: Now please work in groups and match the products (1-7) with the Key Words: Complaints.T: Please imagine you bought one of the products and something went wrong with it. Make notes about these things.What went wrong with the product？W
19、hat false claims did the advertisement make？What happened when you took it back to the shop？ You may work in groups and organize your notes into four or five paragraphs. Then use your plan to write the letter. You may refer to Writing Help 2 on Page 98. After finishing the letter， dont forget to che
20、ck your essay. When you write a formal letter of complaint: The structure of a complaint letter should be organized in order to explain exactly what is wrong. The first paragraph should contain essential information such as: what was the product / service ordered / expected， why you were dissatisfie
21、d and how you were affected. The second paragraph should state what is wanted of the individual， company or organization. The third paragraph is the “be nice” paragraph. This is where you thank them for their time. The content of a complaint letter should have a calm and courteous tone. Be sure that
22、 the letter doesnt sound opinionated， aggressive， argumentative or whiny. If you write in a way that frustrates or angers the reader， the letter will not be as affective and the individual(s) at fault will be less likely to comply with your demands. Less offensive expressions will get the message ac
23、ross just as well and the objective of the letter will be accomplished. Writing a letter of complaint is also about the importance of standing up for yourself. Instead of putting up with peoples mistakes， a letter helps to confront them. Confronting them will help the individual(s) to realize their
24、mistake(s) and perhaps they will change the way they conduct their business. They will most likely be thankful to you for helping them improve their company for future customers.As you can see， structure， content， and standing up for yourself are all essential to consider when writing a letter of co
25、mplaint. Once you are familiar with these three elements， the easier it will be to express your disappointments in writing. Simply keep the following three in mind. (Show the following on the PowerPoint.)1) Start your letter with a clear paragraph showing your reason for writing.2) Divide the body o
26、f your letter into paragraphs by using the appropriate linking words and expressions.3) Make sure you say what actions you expect to be taken about your complaint， such as an apology or compensation.Now you are given 10 minutes to write the letter.Students are given enough time to write the letter.
27、After they finish the letter， ask several students to read their letters to the class. Or show their letters on the projector， correct the mistakes with the whole class if there is any. If time is limited， students may finish writing the report out of class. Step V Homework1. Do Ex 4 on Page 75.2. F
28、inish the letter of complaint.SamplesSample 11130 Patterson DriveSarasota， Florida 34234 March 10， 2007 Delias435 Hudson StreetNew York， New York 10014Dear Sir/Madam，On September 20， I ordered (by phone) a pair of brown leather Peace Mules for $36.99， which includes $4.99 for shipping and handling.
29、When they were delivered to my home， the package was wet and the leather shoes were ruined.I am returning the shoes. I realize the shipping and handling fee is non-refundable， but I would like the original amount of $32.00 to be refunded.Thank you for your attention to this matter.Sincerely， Laurel
30、Dowswell Sample 21234 MaukaMakai StreetHonolulu， HI 96813 March 10， 2007Broadway Store111 Main Street， Big CityI took it to your local service representative for repair. A copy of my receipt is attached. They worked on it， with no luck.I want to exchange this TV for a new one of the same model， for
31、the same price.I hope we can solve this problem in a mutually agreeable way. Please respond by April 30， 2007. If I have no response by then， I will start looking for help from a third party， such as a consumer rights organization or an attorney.I look forward to hearing from you. Yours faithfully，Joe Smith
