1、Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation1INTERNAL AUDITING FORQS-9000Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation2WelcomeRestroomsBreaksRegistration sheetsPhonesEvaluationsFor assistance after this course.Copyrig
2、ht ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation3IntroductionsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation4AgendaCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation5Exam(3-1/2 hours)Copyright
3、,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation6MODULE 1Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation7IntroductionCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation8Definition of QualityCopyrigh
4、t ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation9Definitions of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation10Definitions of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation11D
5、efinitions of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation12Costs of NonqualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation13Cost of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General M
6、otors Corporation14Variables Affecting QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation15Variables Affecting QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation16Quality SystemDefinition:“The organizational struct
7、ure,responsibilities,procedures,processes,and resources needed to implement quality management.”ISO 8402 Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation17Types of Quality SystemsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporat
8、ion18MODULE 2Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation19QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation20QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corp
9、oration21QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation22QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation23Quality System Documentation ProgressionCopyright ,1996-Chrysler Corporation,Ford M
10、otor Company,and General Motors Corporation24QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation25Comparison of Quality System RequirementsTOPICChryslerFordGMSuppliers quality policyXSuppliers business planXTrainingXXXProcess monitoring instructions
11、XXXEvaluating subcontractor supply baseXXApproved materialsXXXControl of purchased production materialsXXXQuality PlanningXXX -Resources for quality planningX -Planning for new product launchesXXX -Process flow chartXXX -Feasibility studiesX -Design failure mode&effects analysisXX -Process failure m
12、ode&effects analysisXX -Control plans(part specific)XXX -Gage planningX -Preliminary capabilityXXX -Packaging planningXXX -Prototype quality initiativesXXX -Special characteristics symbologyXXXOngoing capability requirementsXXMeasurement Systems AnalysisXXXIn-process&final inspectionXXXMeasuring&tes
13、ting equipmentXXXAnnual layoutXXAnnual material&functional testXFunctional(ES)test performanceXXXIndication of product statusXXXVerification of new set-upsXReworked productsXXXReturned product analysisXXProblem reporting&resolutionXXXScheduled preventive maintenanceXXXLot traceabilityXXXContinuous i
14、mprovementXXXQuality proceduresXXXRecords retentionXXXDrawing&change controlXXXEngineering Approved Product AuthorizationsXXXProcess ChangesXXXInternal System AuditsXXXQuality System AssessmentsXXXInitial sample approval processXXXColor/grain/texture approvalXXXSupplier performance indicatorsXXContr
15、act reviewXSPC requirementsXXXCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation26QS-9000-Quality System RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation27Format ExampleCopyright ,1996-Chrysler Corporation,Ford Mot
16、or Company,and General Motors Corporation28Quality Management&LeadershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation29Quality Management&LeadershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation30Quality Management&Lead
17、ershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation31Quality Management&LeadershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation32Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,a
18、nd General Motors Corporation33Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation34Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation35Quality System Structure&Cont
19、roln Phases of Product Quality Planning(APQP)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation36Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation37Quality System Structure&ControlCopyright ,1996
20、-Chrysler Corporation,Ford Motor Company,and General Motors Corporation38Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation39Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors
21、Corporation40Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation41Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation42Product&Process ManagementCopyright ,1996-Chrysler Co
22、rporation,Ford Motor Company,and General Motors Corporation43Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation44Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation45Product&Pro
23、cess ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation46Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation47Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,a
24、nd General Motors Corporation48Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation49Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation50Product&Process ManagementCopyright ,1996
25、-Chrysler Corporation,Ford Motor Company,and General Motors Corporation51Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation52Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation5
26、3Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation54Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation55Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Mot
27、or Company,and General Motors Corporation56Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation57Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation58Product&Process ManagementCop
28、yright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation59Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation60Product&Process ManagementPASSCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Mot
29、ors Corporation61Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation62Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation63Product&Process ManagementCopyright ,1996-Chrysler Corp
30、oration,Ford Motor Company,and General Motors Corporation64Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation65Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation66Product&Proce
31、ss ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation67Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation68Automotive Sector Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Moto
32、r Company,and General Motors Corporation69When Submission is RequiredCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation70When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation71When Submission is Re
33、quired(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation72When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation73When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford M
34、otor Company,and General Motors Corporation74When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation75Requirements for Part ApprovalCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation76Requirements fo
35、r Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation77Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation78Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Cor
36、poration,Ford Motor Company,and General Motors Corporation79Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation80Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Cor
37、poration81Automotive-Sector-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation82Automotive-Sector-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation83Customer-Specific RequirementsCopyri
38、ght ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation84Customer-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation85Customer-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Mo
39、tors Corporation86MODULE 3Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation87The Audit SystemCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation88Audit System:Management ToolCopyright ,1996-Chrysler Corporation,Ford Motor Compan
40、y,and General Motors Corporation89Assessment and AuditAssessmentA systematic investigation of the documented quality system andthe implementation of the quality system to determineeffectiveness.Documentation ReviewComparison of qualitydocumentation to QS-9000requirements to determineadequacy.On-Site
41、 AuditComparison of the qualitydocumentation to theimplementation of thequality system to determineeffectiveness.Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation90Audit System ObjectivesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors C
42、orporation91Additional Functions of the Audit SystemCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation92Audit ClassificationsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation93ClassificationsCopyright ,1996-Chrysler Corporation
43、,Ford Motor Company,and General Motors Corporation94Audit System ElementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation95Scheduling AuditsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation96Scheduling Audits Additional Sched
44、uling FactorsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation97Scheduling Audits Supplemental AuditsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation98MODULE 4Copyright ,1996-Chrysler Corporation,Ford Motor Company,and Genera
45、l Motors Corporation99Auditor QualificationCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation100ISO 10011Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation101ISO 10011Copyright ,1996-Chrysler Corporation,Ford Motor Company,and G
46、eneral Motors Corporation102Auditor QualificationCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation103Qualification CriteriaCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation104Qualification CriteriaCopyright ,1996-Chrysler Corp
47、oration,Ford Motor Company,and General Motors Corporation105Auditor Personal AttributesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation106Auditor AbilitiesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation107Evaluation PanelCo
48、pyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation108Evaluation PanelCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation109Maintenance of CompetenceCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporat
49、ion110MODULE 5Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation111Human Factors Role in AuditingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation112IntroductionCopyright ,1996-Chrysler Corporation,Ford Motor Company,and Genera
50、l Motors Corporation113Audit ResultsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation114Audit StressCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation115Audit StressCopyright ,1996-Chrysler Corporation,Ford Motor Company,and Ge
