1、Listening and Talking Unit 2 Travelling around Make reservations (Page 29) Focus on the following information and try to make notes whle listening. l Who? (their relationship between speakers) l When? l Where? l What? l How？ l Why？ Listen to the phone call and answer the questions. 1. What are the t
2、wo speakers talking about? They are talking about buying a plane/air/flight ticket. 2. What is the relationship between the two speakers? They are a customer and an airline reservation agent. Tips: How to judge the relationship? * Be familiar with words relating to (connected with) professional iden
3、tity. * Focus on the conversation place: hospital, school, restaurant, library, office * Pay attention to the tone of voice. 2. Listen again and complete the table with the words you hear. Opening _ can I help you? _ to buy a plane ticket. Talking about time _are you travelling? On the 23rd of Decem
4、ber. How Id like On what date Making reservationsMaking reservations Talking about what you prefer There are two flights. Which _ _ ? Would _ travel business class or economy? _ book a return flight this time? The 9:30 flight, please. _ to travel business class. No, _. Im taking the train back. n. 经
5、济；经济； 节约节约 do you you like to Id like Would you like tothank you prefer 乘坐商务舱乘坐商务舱 Other informati on _ your name, sir? Robert Williams. Payment _ _ to pay? By credit card. May I have 用信用卡用信用卡 （支付）（支付） May I ask how would you like 3. Imagine you are making plans for the holiday. Choose one of the si
6、tuations below and role-play (角色扮角色扮 演演) a phone call with a partner. 1. Phrases about reservation 1. preferred time 首选时间首选时间 2. (book) a one-way/return ticket ( (预订预订) )一一张张单程票、双程票单程票、双程票 3. (travel) first class/business class /economy class (乘坐乘坐)头等舱、商务舱、经济舱头等舱、商务舱、经济舱 4. method of payment 支付方式支付方
7、式 5. (pay) by credit card/ in cash 用信用卡支付、现金支付用信用卡支付、现金支付 6. (pay) by cheque/check 用支票支付用支票支付 7. check in / check out 入住入住/退房退房 8. single beds 标准间标准间 / 双人间双人间 9. a double bed 大床房大床房 10. a king bed 豪华房豪华房 / 高级房高级房 11. special requests 特殊请求特殊请求 12. a high chair 高脚椅（幼儿进食用）高脚椅（幼儿进食用） 2. Expressions abou
8、t booking air tickets How can I help you? What can I help you? May I reserve/book.? Id like to buy a plane ticket from London to Paris. On what date are you travelling? Which do you prefer? The 9:30 flight or Would you like to travel business class or economy? Would you like to book a return flight
9、this time? May I have your name, sir? May I ask how you would like to pay? 3. Expressions about booking a hotel room Peace Hotel, may I help you? Id like to book a room for next Monday. Id like to reserve a room for two days. On what dates would you like to stay? How long are you staying? When are y
10、ou checking in and checking out? What kind of room would you like? Id like a room with two single beds. Whats the room rate? Is breakfast included? 1. Do you have free Internet service? 4. Expressions about reserving a table 1. Can we make a reservation at your restaurant in advance? (订餐位订餐位) 2. Id
11、like to make a reservation. 3. Id like to reserve a table for six. 4. Id like to book a private room (包间包间) for tomorrow evening. 5. I want to book a table by the window. 6. Please book it under the name of Watson. (以以.名义名义) 7. Ive made a reservation at your restaurant. But Id like to cancel it. 8.
12、Id like to come at 6. 9. Where is your restaurant? A: Happy Hotel. How can I help you? B: Id like to book a room. A: Certainly, sir. On what dates would you like to stay? B: From the 4th to the 7th of November. A: We have rooms with 2 single beds, double bed, and king bed, available. Which do you pr
13、efer? B: Id like a king bed, please. Oh, and could I have a non-smoking room? A: All of our rooms are non-smoking. Do you have any other special requests? B: Yes, Id like to have a room with a view. Oh, and a quiet room. Ill really need to get some rest. A: That can certainly be arranged. B: And doe
14、s your hotel have Internet? A: There is free WiFi throughout the hotel for guests, and we also have computers and Internet in our business centre where you can use at no extra charge. May I have your name. sir? B: John Peters. A: Thank you, Mr Peters. So, I have you down for a room with a view and a
15、 king- size bed from the 4th to the 7th of November. Check-in time is after 12:30 p.m., and check-out time is before 11:00 a.m. All of our rooms come with a complimentary breakfast. May I ask how you would like to pay? B: By credit card. A: OK, wait just a second, please A: Good afternoon. Peace Res
16、taurant. May I help you? B: Id like to reserve a table for two. My wife and I. A: Yes, sir. What time would you like, sir? B: Im not sure. Perhaps around 8 p.m. A: Fine. Ill reserve a table for two at 8 p.m., sir. May I have your name, please? B: Julius. Julius Berman。 A: Thank you, Mr. Berman. And
17、do you prefer smoking or non-smoking? B: Non-smoking will be fine, please. But it is more important that you get us a table by the window. Its our anniversary and Id like it to be very special。 A: Ill try my best. We look forward to having you with us tonight, Mr. Berman。 B: Thank you. Good-bye. C. Good-bye, and have a good day! THANKS FOR YOUR ATTENTION
