1、umeet guests at the airport; udeliver a welcome speech to tourists; uintroduce the famous mountains to tourists. Part1-Warming up. Meeting a tour group is the first step in the work of a tour guide. In order to create a good _ with the guests, a tour guide must make full preparations beforehand. Fir
2、st, a tour guide should get_information about the group such as the name of the group leader, the number of tourists, their_ and even their religious beliefs. Then a tour guide must study the itinerary carefully and_ all details for transportation and accommodations. Finally, a tour guide should kno
3、w the tour groups arrival time. He or she and the bus driver should arrive at the airport or the railway station _ 30 minutes in advance. impressionbasiccustoms confirmat leastlocal lkl a. 当地的arrangement rendmnt n. 安排luggage lgd n. 行李flag fl n. 旗子profound prfand a. 深厚的landscape lndskep n. 风景；景色telph
4、er telf n. 电动缆车；高架索道ridge rid n. 山脊；山脉absurd bs:d a. 荒诞的grotesque grtesk a. 奇形怪状的legend lednd n. 传奇l Words and Expressions Part2-Situational Dialogues Dialogue 1 - Meeting a Tour Group at the Airport (A: Local guide; B: Tour leader) A: Excuse me, sir, but are you Mr. John Brown from Canada? B: Yes,
5、I am. A: How do you do, Mr. John Brown? Im Chu Yuanyuan, your local guide from CITS. B: How do you do, Ms. Chu? Nice to meet you! A: Nice to meet you too. Welcome to China. Could you tell me whether everyone of the group is here, Mr. John Brown? B: Im sorry to say that one lady didnt come for busine
6、ss reasons. We have 17 people including me now.Listen to the dialogue1 and practice in pair 1 1 A: Thats all right. But we have to make some change in room arrangements. B: Sorry to cause you the trouble. A: No trouble at all. Now may I have the luggage check, Mr. John Brown? B: Of course, here you
7、are. There are 17 pieces altogether. Shall we get our luggage as soon as we arrive at the hotel? A: Ill see to it that they go to our hotel as soon as possible. B: Im glad to hear that. Shall we go now? A: Yes, of course. Please tell the group to follow my little blue flag. B: Sure. You go ahead and
8、 we will follow you. 2 2Listen to the dialogue2 and practice in pair Dialogue 2 -Visiting Mount Huangshan (A: Local guide; B: Tourist) A: Among the Wuyue (Five Sacred Mountains) in China, Mount Taishan is the best. Of all the mountains in China, Mount Huangshan is the most beautiful. B: Oh, I see. O
9、ne is famous for its profound culture and the other is well-known for its beautiful landscape. A: Right. Now lets take Cloud Valley Telpher(云谷索道) to the White Goose Ridge(白鹅岭). B: Ok. A: So fast. Now weve arrived at the White Goose Ridge. Well, were heading for the North Sea Scenic Area. There you c
10、an see three wonders of Mount Huangshan except for hot springs. They are strange pines, absurd stones and seas of clouds. B: Terrific! We watch three wonders in one day. Thats enough. A. In the North Sea Scenic Area you can see many charming tourists sites: the Shixin Peak(始信峰), the Lion Peak, the R
11、efreshing and Clear Terrace(清凉台), the Monkey Gazing at the Sea, the Flying Stone and more. If you want to see them all, you have to stay here tonight. B: We dont want to hurry all the way. Wed like to enjoy the charming landscape. The strange pines, absurd stones and sea of clouds are all wonderful!
12、 A: The Shixin Peak is the first scenic spot we will visit in this area. No one believes the magic of Mount Huang only when he comes to the Shixin Peak. B: This peak really live up to its reputation. I see the peak is covered with grotesque stones. The pines of various shapes just stand on the rocks
13、. A: Oh, yes. You may view the peak from different angles. The magnificent rocky peak will inspire your imagination. Many stones take the shape of human and animal figures. B: Thats really true. Some look like old man; some look like birds and others like animals. A: Fantastic, isnt it? It is one of
14、 four wonders on Mount Huangshanabsurd stones. Every stone has its own legend. Just have a rest before we leave for the next scenic spot. B. Thank you. 1. Meeting and greeting a. Hello, sir. Nice to meet you! b. Good afternoon, Madam. How do you do? c. Hi, Ms. White. Im glad to meet you.2. Identifyi
15、ng tourists a. Excuse me. But are you Tony Smith? b. You must be Mr. Hart, arent you?3. Introduce oneself a. Hi, everyone. Im Chu Yuanyuan, your local guide. b. How do you do? My name is Chu Yuanyuan. c. May I introduce myself? I am Chu Yuanyuan.4. Draw attention a. Attention, please. b. May I have
16、your attention, please? C. Let me have your attention, please. Useful expressions for a tour guide A: Excuse me, but are you Mr. Smith from the United States?B: _ (我不是， 我想你是弄错了。)A: Im sorry.B: _ (没关系。)C:_(哦，我是来自美国的旅游团成员。 史密斯先生是我们的领队，他在那边。)A: Thank you. A: _ (请问您是来自美国的史密斯先生吧？)Oral practice: Complete
17、the Following Dialogue in English.(A: guide B: guest1 C: guest 2 D: tour leader) No, I am afraid you have made a mistake.Never mind. Oh, Im a member of the tour group from the United States. Mr. Smith is our tour leader. He is over there.Excuse me, but are you Mr. Smith from the United States?D: Why
18、, yes .A: _(您好， 史密斯先生， 欢迎来到深圳。 我是中国国际旅行社的导游，我叫王丽。)D: How do you do, Ms. Wang? Nice to meet you. Thank you for coming to meet us.A: _(一路上好吗， 史密斯先生？)D: Yes, we had a very pleasant trip.A: _ (人都到齐了吗？)D: Let me see. Yes, everyone is here. A: _ (我们的车就在外面的停车场，我们走吧。) How do you do, Mr. Smith? Welcome to Sh
19、enzhen. I am the local guide from China International Travel Service. My name is Wang li.Did you enjoy your trip, Mr. Smith?Is everybody here now?Our bus is waiting outside in the park. Lets go. A group arrives at Shenzhen International Airport. Miss Chu Yuanyuan meets them at the airport. After hel
20、ping the group to get on the coach, she delivers a welcome speech to the tourist on behalf of China Shenzhen international travel Service. Hello, dear friends. Welcome to Shenzhen, a beautiful and prosperous seaside city representing the achievement of Chinas opening up to the outside world. Firstly
21、 let me introduce ourselves. Our driver is Mr. Wang. He has 16 years driving and working experience in the travel industry. So you are in very safe and competent hands. My name is Chu Yuanyuan. You can call me Nancy. We are from China International Travel Service. On behalf of CITS, Id like to exten
22、d a warm welcome to you allPart3-Reading A Welcome SpeechRead the following welcome speech and then find out what parts the welcome speech should consist of? During your stay in our city, well do our best to make your visit a very pleasant one and we hope it will be the most memorable trip youve eve
23、r had. If you have any questions or problems, do not hesitate to let us know. After the long flight you must be very tired, so now we are heading to the hotel directly so that you can get settled and have a good rest. It takes us about 45 minutes to get the hotel. You are going to stay at Xinghua Ho
24、tel, a well-located four-star hotel. As youll stay in our city for three days, please remember the number of our bus. The number is 72686. Let me repeat: 72686 is our bus number. I hope you will enjoy your stay in our city.prosperous prsprs a. 繁荣的represent reprzent v. 代表achievement tivmnt n. 成就indus
25、try ndstr n. 行业competent kmptnt a. 胜任的extend kstend; ek- v. 给予；延伸memorable memrbl a. 难忘的hesitate heztet v. 犹豫flight flat n. 飞行on behalf of 代表get settled 安顿下来CITS (China International Travel Service ) 中国国际旅行社lWords and Expressions Exercise: Role-play 1. Greet the tourists.2. Extend a welcome to them.
26、3. Introduce yourself and the driver to the group.4. Tell the tourists that you are always at their service.5. Give a brief account of the hotel where they are going to stay during their visit.6. Wish the guest a pleasant and enjoyable visit to your place. Situation: Address a group who come to your
27、 city for a 3-day visit. Make a welcome speech to them on behalf of your company according to the following order.Part 3 (for reference) Good evening, ladies and gentlemen. On behalf of the CITS Hangzhou Branch, I would like to extend you a warm welcome. Welcome to Hangzhou, “the Paradise on Earth”.
28、 First, let me introduce myself. My name is BaoB-A-O. In Chinese, it means “protection”. So, I will protect you during your 3-day stay in Hangzhou. And you will feel safe with me, wont you? Our driver is Mr. Li, who is an experienced driver with 15 years of driving. The two of us will try our best t
29、o make your stay here an enjoyable and pleasant one. Please feel free to let us know if you have any requests or suggestions. The hotel you are going to stay is the best one here in Hangzhouthe Shangri-la. We regard it as the best one because it is best located, best operated and the most expensive
30、one. Located by the West Lake, the Shangri-la boasts the best view of the city. At the same time, it is a beautiful Chinese garden itself with lush green trees and various flowers. It will provide you with the utmost comfort you can dream of. I am sure you will enjoy your stay there. I hope you will
31、 have a pleasant trip in our city. When a foreign tourist group arrived in the airport in China, a tourist in the group discovered that his luggage was missing. What should the local guide do to help him? Although the airlines should bear the whole responsibility in this case, the tour guide is comm
32、itted to do as following:(1) Take the tourist to the Lost Luggage Registration Office of the airport to report and register the loss. The tourist has to provide his flight ticket, boarding pass and luggage claim form, and state the departure airport, pieces of luggage and special markings on it, if
33、any; (2) While the group is visiting the local city, the local guide should often call the airport to inquire the result of their search for the luggage;How to Deal with the Checked Baggage LossesPart4- Case Study(3) When the luggage is not found for the moment, the local guide should help the touri
34、st to purchase daily necessities.(4) If the luggage is not yet found shortly before leaving Guangzhou, the tour guide should help inform the airline of the name of the travel agency, the entire travel route and the names of the hotels the group is likely to stay, so that the lost luggage can be tran
35、sported to the most proper place when it is found.(5) If the luggage does get lost, the local guide should help the tourist to claim compensation from the airline.Tour of Famous MountsPart5- Skill TrainingPassage A Mount Taishansummit smt n. 顶点elevation ,elven n. 海拔；高地refer rf v. 涉及；提到chief tif n. 首
36、领abundance bndns n. 丰富；充裕sacred sekrd a. 神圣的symbol smbl n. 象征grand grnd a. 宏伟的ceremony sermn n. 典礼；仪式worship w:ip v. 崇拜magnificent mgnfsnt a. 壮丽的heritage hertd n. 遗产sacrificial skrfl a. 祭献的lWords and Expressions homage hmd n. 尊敬mysterious mstrs a. 神秘的pilgrim plgrm n. 朝圣者；漫游者comprehensive kmprhensv a
37、. 综合的complex kmpleks n. 复合体，综合设施architectural ,ktektrl a. 建筑学的distinctive dst(k)tv a. 有特色的，与众不同的conceal knsil v. 隐藏mythology mld n. 神话residence rezd()ns n. 居住bestow bst v. 授予precipitous prspts a. 险峻的infinitely nfntl adv. 无限地lWords and Expressions gaze gez n. 凝视ocher k n. 赭色laurel lr()l n. 桂冠tablet t
38、blt n. 碑consist of 由组成according to 根据Dai Temple 岱庙Yaocan Pavilion 遥参亭Tiankuang Hall 天贶殿Dacheng hall 大成殿Azure Cloud Temple 碧霞祠Jade Emperor Peak 玉皇峰lWords and Expressions Tour of Mount Taishan I. Put the following sentences into Chinese.1. Mt. Taishan is referred as “Chief of the Five Great Mountains”
39、 and the “First Mountain Under Heaven”. 2. Mt. Taishan has the four wonders. They are considered to be the Sunrise, Sunset Glow, the Yellow Rivers Golden Belt, and the Sea of Clouds. 3. Known as the Temple of the God of Mt. Taishan, Dai Temple is the largest and most comprehensive ancient building c
40、omplex on Mt. Taishan.Exercises泰山被称为“五岳之首”、“天下第一山”泰山有四奇：旭日东升、晚霞夕照、云海玉盘、黄河金带。岱庙被称为泰山神庙，是泰山最大最具综合性的古代建筑群。4. In 1987, Mt. Taishan was listed as World Natural and Cultural Heritage Site.5. It is often said that it is only at the precipitous peak that we can enjoy the infinitely fine scenery. 1987年泰山被列为世
41、界自然和文化遗产。常言道无限风光在险峰。II. Skill-training Suppose you are a tour guide. You have two days to show a group of foreign tourists around Mount Taishan. Work out a tour route and make a presentation.Tour of Famous MountsPart5- Skill TrainingPassage B Danxia Mountaindesignate dezgnet v. 指定；选定prominent prmnnt
42、 a. 突出的；显著的aloft lft adv. 在高处crust krst n. 地壳sediment sedmnt n. 沉积物oxidize ksdaz v. 使氧化hence hens adv. 因此ruby rub n. 红宝石sculpture sklpt n. 雕刻rate ret v. 估价geological dldkl a. 地质的character krkt n. 文字；汉字horizontal hrzntl a. 水平的 beam bim n. 横梁lWords and Expressions diameter damt n. 直径external kstnl a.
43、外部的genitals dentlz n. 生殖器sever sev v. 分开；使分离resemblance rzemblns n. 相似monastery mnstr n. 寺院chameleon kmiln n. 变色龙surface sfs n. 表面alga lg n. 水藻absorb bzb v. 吸收adequate dkwt a. 充足的insufficient nsfnt a. 不足的originally rdnl adv. 最初地refuge refjud n. 避难所lWords and Expressions complete kmplit v. 完工；完成trans
44、mission trnzmn n. 传送 compare with 与比较at the bottom of 在底部remind sb. of sth. 使某人想起某事the State Council 国务院the Biechuan Temple 别传寺the Zhanglao Peak 长老峰Yangyuan Hill 阳元山Jinshi Cave 锦石洞Sakyamuni Hall 大雄宝殿the Hall of Heavenly Kings 天王殿the Hall of the Goddess of Mercy 观音殿lWords and Expressions Danxia Mount
45、ain I. Put the following sentences into English.1. 丹霞山为广东四大名山之首，1988年被国务院定为国家级风景名胜区。2. 丹霞山风景区分为上中下三层。3. 山上红色的石头、红色的山崖在绿树、碧水和蓝天的映衬下，宛若天上的彩霞，故人们将该山称为丹霞山。ExercisesDanxia Mountain is the most famous of Guangdongs four well-known mountains and was designated a national scenic area by the State Council in
46、 1988. The mountains scenery differs at its upper, middle and lower elevations.he red rocks looks like rosy clouds against the green trees and blue sky, and hence came the name “Danxia”, meaning “red clouds” in English. 4. 在大雄宝殿内有一石壁，状似龙，其颜色会因季节不同而变化。5. 别传寺有天王殿、钟鼓楼、大雄宝殿和观音堂等。In the Sakyamuni Hall th
47、ere is a piece of rock that shapes like a dragon and its color changes with the seasons. The Biechuan Temple consists of the Hall of Heavenly Kings, the bell and drum towers, the Sakyamuni Hall and the Hall of the Goddess of Mercy and so on. II. Skill-training Suppose you are a tour guide. You have one day to show a group of foreign tourists around Danxia Mountain. Work out a tour route and make a presentation.
