1、国家开放大学电大本科管理英语4期末试题及答案4（试卷号：1389)一、 交际用语（每小题2分， 共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1. -This project is too bigfor me to finish on time. A. Please dome a favor. B. You may not ask for help. C. I 11 give you a hand. 2. - Idlikeawake-upcallat7: OOa. m., please！一OK,A. you will certainly make it. B. I
2、11 make sure you get one. C. just do what you like.3. -Terribly sorry to interrupt, but may I use your dictiona工y?一Yes,A.of course. B. it doesnt matter. C.no hurry.4. - 1 think 1 have made a great mistake.A. I dont think so. You really made an error. B. I dont think so. Its really terrible. C. Idont
3、 think so. Its not your fault. 5.一Id like to have this film developed. A.Whats it? B.May I help you? C. What do you want?二、 词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子， 从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. Compared English, Chinese is generally believed to be more difficult to learn. A. withB. fromC. against7.c
4、learly communicate with and actively listen to employees is essential to improvetheir performance. A.Be able toB.Being ableC.Being able to8. When the message finally reached the Command Center, it mutated to become - Send threeand four-pence, were going to a dance. A. wasB.hadC. have9.managers spend
5、 most of their time in face-to-face contact with others, but theyspend much of it obtaining and sha工ing information. A.Not onlyB. Do not onlyC. Not only doIO.AT&T found that employees with better planning and decision-making skills weretobe promoted into management jobs. A. more likeB.more likelyC.
6、more unlikely11.Without his assistance, I_the research last month.A.would not have completedB.could not finishC. should not finish12. They have come to the conclusion_this winter will be even colder than before. A. thatB.forC.which13.My leather shoes cost me_the last pairs I bought.A. three times as
7、B. three time asC. three times as much as14.After days of investigation, the police were_reality.A. looking intoB. ApproachingC. finding15. All the_guests are seated in the front row.A.distinguishingB.extinguishingC.distinguished16.How do we expect to compete with a company that has such a huge and
8、huge resources?A. reductionB. Reco皿nendationC. reputation17. I think the primary_factor is theres been so much absence lately. A.contributingB.causingC.affecting18. You have a lot of creative thoughts and your enthusiam work projects is very much appreciated. A.regarded withB. B.regarding with C .C.
9、 regarding19.All the team members tried their best. We lost the game,A. howeverB. thereforeC. since 20. The workmen want to the number of working hours and to increase pay. A.deleteB.decreaseC. depress三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 If theres one word that
10、captures the essence of what is occurring in the world today, its change. nDownsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significantchange just to survive. Change management has always been an
11、 issue of debate amongst scholars: how can employerscreate suitable conditions for a successful change process? And what can employees do to getthrough it? Tips for dealing with change in the workplace. Make yourself aware that change happens, it happens in personal life, it happens in yourprofessio
12、nal life. You cannot live in the past, so denying that change could occur only makesthings more complicated for you. Stay alert in the workplace! know what is happening around you. When you come across cluesthat hint change is on the way.acknowledge them! Maintain open communication channels: Dont l
13、ay back and expect things to pass youbysmoothly. You need to get acquainted with the occurring changes. Seek more details from yourmanagement and peers to form an accurate understanding of the matter. Be transparent and honestabout your fears: dealing with the unknown is often resented and daunting.
14、 Make the pictureas clear as you can. Assess yourself! Change is a time when one s confidence about one s skills and capabilitiesgets shaky. Recognize your strengths and where you could bring them into play. At the sametime, stay aware of your developmental areas and work on improving those. Dont be
15、 stiff! It will make the change process much harder if you are rigid. Be flexibleenough to look at the different angles of the change and see where you could apply your existingw skills and knowledge, and what news skills you need to acquire. Stay optimistic! Keep a positive attitude and dont let yo
16、urself drown in uncertainty.Involve yourself in the new process;locate yourself properly in the new scenario.Adjust! You cant get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal , says Robin Sharma, one ofthe
17、 worlds most-sought-after leadership and personal success experts. 21. Enterprises carryout downsizing, reorganizing and cutting costs in order to_A. cut downon the number of workers B.reshuffle the organizationC . survive22. No industry is exempt meansA.No industry is an exceptionB.No industry is a
18、n exampleC.Not every industry can be exempted23. The following questions are often discussed among scholars EXCEPT_ A.How can bosses create favorable conditions for -changeB.How can productivity be increasedC. What can workers do to get through change24.How many suggestions does the author put forwa
19、rd?A.4B.5C.625.From the passage, we know that Robin Sharma is_A.an expert on leadership, and personal successB.a great leaderC. someone who likes to play the game of Hide and Seek26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T,错误的写“P , 并将答案写在答题纸上。Passage 2 When Jack Welch, the Chairman and CEO at General Electric
20、(GE) retired in 2001, he could look back at a very successful career. He became CEOin1981at the age of 45. At that time, GE had a very complex organizat ional structure with cons iderably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline t
21、hat each of the businesses should be number lor2in the irrespective areas. If this was not the case, managers had the options of fixing the problem, selling their part icular bus iness,or closing it. In an effort to streaml ine the organization, Welch removed the sector level and elimi nated thousan
22、ds of salaried and hourly employee positions. The restructuring was fol lowed by changing the organizational cul ture and the managerial styles of GE s managers. One such program was the Work-0ut （群策群力）Groups of managers were assembled to share their views openly in three-day sessions. At the beginn
23、ing of the meetings , the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators（会议主持人） helped these discuss ions. On the last day, the superior was presented wi th proposed solut ion
24、s. He or she then had three choices: to accept the proposal, not to accept it, or to collect more informat ion. This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how
25、 they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company s per formance. Jack Welch was personally involved in developing managers at
26、 GE s training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company. 26. Jack Welch retired at the age of 65. T27. Jack Welch insisted that each of the businesses should beat least number 3in theirrespective area.
27、F 28. If the business could not meet Welch s change requirements, its manager had 3 choices. T29. The restruc turing went before changing the organizat ional cul ture and the managerialstyles of GE s managers. T 30. The Work Outlasted a week. F四、写作（共20分）31根据要求写作文。Write at least 100 words about an ev
28、ent caused by di fferent understandings of the workplace culture. You may need to include the 5Ws and 1H elements. 备注翻译：写下至少100字的关于因对职场文化的不同理解而引起的事件。您可能需要包括5胃s和1H元素。答：There is a big difference between Chinese and Western workplace cul tures regarding salary increases. The topic of a salary increase
29、is a very difficult thing to talk about in the traditional Chinese workplace. In this regard, foreign companies are more open. They can treat the raise as a non-emot ional thing, and have a calm di scussion on the desk, while Chinese bosses , first of all, they usually dont take the initiative to ra
30、ise their salary, and if you say a raise, they are likely to If the boss is disgusted, he will consider: Do you not want to do it anymore. 国家开放大学电大本科管理英语4期末试题及答案2（试卷号：1389)一、交际用语（每小题2分，共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1. -Terribly sorry to interrupt, but may I use your dictionary？一Yes,A.of cours
31、e. B. it doesnt matter. C.no hurry.2. -Do you mind if I use vouchers to spend in a restaurant?A. Yes, please. B. Not at all. Goa head. C. No, thank you. 3.一1 think I have made a great mistake. A. I dont think so. You really made an error.B. I dont think so. Its really terrible.C. 1 dont think so. It
32、s not your fault.4.一Id like to have this film developed.A. Whats it? B.May I help you? C. What do you want?5. - Jack, Id like to have your opinions about my written report.But I have one suggestion.A. That s a good idea. B. You are too modest. C. It looks fine to me. 二、词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子
33、，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. 1 would recommend that you_on following through with projects.A. workedB.workC.would work7. The Human Resource Managing Department at Honda is given specific instructions employ the best possible workers. A. how toB.on what toC.on how to8.Creativity, especially
34、_which takes place across departmental boundaries, is likelyto suffer hugely as team synergy slips. A. thatB. thoseC./ 9. Companies are interested in your soft skills they are in your hard skills. A. so. . . that. B. as. . . as.C. not. . . until.10. The majority of these team challenges_anywhere. A.
35、 can deliverB. are deliveredC. can be delivered11. The demands and requirements placed on the CEO of Sony are different from on the manager of your local Wendys restaurant. A. theseB.thoseC.which12. Who was the meeting?A.chairingB. leadingC.charging13.What you need to do is to keep things short and
36、sweet, just the.A. questionsB. topicsC.highlights14. Supervisors shouldtheir employees in two-way communication so that understandingtakes place. A.enableB.engageC. encourage15. Even the best continually seek ways totheir skills. A.sharpB. SharpenerC. sharpen 16.Current opinion among politicians is
37、that she is, stands for her principles.A.encourageB.courageC.courageous17. Good work_good pay. A.deservesB.requestsC. deserts18. At a rough, we will take another four weeks to finish this plan.A.valueB.estimateC. account19. To build the reservoir（水库），thousands of people have to be_ A.relocated B.rep
38、eatedC. reopened20.We need communication skills: listen carefully, think before you speak and manageconflicts diplomatically. A.outstandingB. plainC. General三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 lf there s one word that captures the essence of what is occurring i
39、n the world today, its change. Downsizing, reorganizing, and cutting costs,釭e now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant changejust to survlve. Change management has always been an issue of debate amongst scholars; how can emp
40、loyerscreate suitable conditions for a successful change process?And what can employees do to getthrough it? Tips for dealing with change in the workplace. Make yourself aware that change happens: it happens in personal life, it happens inyourprofessional life. You can not live in the past, so denyi
41、ng that change could occur only makesthings more complicated for you. 6tay alert in the workplace: know what is happening around you. When you come across cluesthat hint change is on the way, acknowledge them! Maintain open communication channels;Don t lay back and expect things to pass youbysmoothl
42、y. You need to get acquainted with the occurring changes. Seek more details from yourmanagement and peers to for man accurate understanding of the matter.Be transparent and honestabout your fears: dealing with the unknown is often resented and daunting. Make the pictureas clear as you can. Assess yo
43、urself: Changeisatimewhenonesconfidenceaboutonesskillsand capabilities getsshaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those. Don t be stiff:It will make the change process much harder if you
44、 are rigid.Beflexibleenough to look at the different angles of the change and see where you could apply your existing skills and knowledge, and what news skills you need to acquire. Stay optimistic: Keepaposi ti veatti tudeanddontletyourselfdrowninuncertainty. Invol veyourself in the new process; lo
45、cate yourself properly in the new scenario.Adjust ! You cant get to the top of Everest by jumping up the mountain. You get to the mountaintopby taking incremental steps. Step by step, you get to the goal , says Robin Sha工ma, one ofthe worlds most-sought-after leadership and personal success experts.
46、 21. Enterprises carryout downsizing, reorganizing and cutting costs in order to_A.cut down on the number of workersB.reshuffle the organizationC . survive22. No industry is exempt means_A.No industry is an exceptionB.No industry is an exampleC. Not every industry can be exempted23. The following qu
47、estions are often discussed among scholars EXCEPT_. A.How can bosses create favorable conditions for change B.How can productivity be increasedC.What can workers do to get through change24.How many suggestions does the author put forward?A.4B.5C.625.From the passage, we know that Robin Sharma is_A.a
48、n expert on leadership, and personal successB.a great leaderC. someone who likes to play the game of Hide and Seek26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“P并将答案写在答题纸上。Passage 2 It s no secret that good leaders a工飞 also good communicators. Indeed, communication and leadership are inextricably tied. How
49、 can you galvanize, inspire or guide others if you don con1Dunicate in a clear, credible and authentic way? Here are 5 essent ial co皿unicat ion practices of effective leaders: (l)Mind the say-do gap. Trust is the bedrock of effective leadership - - your behavior isyour single greatest mode of commun
50、ication, and it must be congruent with what you say. If your actions don t align with your words, you a restoring up trouble for the future. (2) Make the complex simple. Effective leaders distill complex thoughts and strategies intosimple, memorable terms that col leagues and cus tomers can grasp an
