1、 1. Good morning Good morning Good morning Good morning Good morningCan I help youYesG: Oh, _? A: Your name is on the arrival list for Room 1810. Now here we are. This is your room. _?G: Yes, thank you. Here is the key.A: Thank you. (She opens the door.) _.G: Thank you.A: _? G: No. Thank you. _. A:
2、My pleasure. Goodbye.G: Bye.May I have your room keyCome in please, Mr. WhiteIs there anything I can do for youYou are very helpfulHow do you know my nameA B C Translate the following sentences into English. Just let me know what you need any time.There is an additional charge of 180 Yuan for an ext
3、ra bed.Do you wish me to make the beds for you now or make them later? Any beverage or snack items you have consumed will be charged to your account.If you have any laundry, just leave it in the laundry bag that you can find in the bathroom.administrative ability 管理能力管理能力utilize v. 利用，使用利用，使用delegat
4、e v. 把（工作，权力等）委把（工作，权力等）委 托（给下级）托（给下级）forecast v. 预测，预报预测，预报implement v. 贯彻，执行贯彻，执行supervisory duties 监督工作监督工作personality traits 个性特点个性特点 competent adj. 有能力的，称职的有能力的，称职的 punctual adj. 准时的，守时的准时的，守时的strenuous adj. 费力的，繁重的，艰费力的，繁重的，艰苦的苦的transient adj. 临时的临时的a healthy constitution 健康的体质健康的体质hygienic ha
5、bits 卫生习惯卫生习惯 1. How many categories can housekeeping staff be divided into? Housekeeping staff can be divided into the following three categories: managerial, supervisory, and unskilled staff.Answer the following questions according to the text.2. What are the main duties of the housekeeping manage
6、r? The housekeeping manager is responsible for the efficient running of the whole department and must have the administrative ability to:(a) utilize manpower effectively. This involves delegating tasks to the staff and making sure that the work is carried out correctly;(b) develop and investigate co
7、ntrol procedures for cleaning materials, equipment, linen, staff and standards of performing, etc; (c) plan and forecast the departments needs;(d) implement the legal obligations of the department; (e) develop a good working relationship with all the other departments of the hotel;(f) create and org
8、anize training programs for all the staff.What personality traits must the housekeeping supervisor have if he/she is to be successful in his/her work?4. What are the characters of the unskilled staffs work in the Housekeeping Department?A housekeeping manager requires a background of training and ex
9、perience in all types of housekeeping work. This type of work is strenuous and usually involves working unsocial hours, e.g. week-ends and very early or late shifts. 5. What are the requirements for unskilled workers?Employees on this grade should have a neat appearance, a healthy constitution and h
10、ygienic habits. They should be punctual, polite, tactful, cheerful and able to adapt to new situations when they arise. 1. ( ) A housekeeping manager is required to have a background of training and experience in all types of housekeeping work.2. ( ) The housekeeping manager is not responsible for t
11、he training programs for the housekeeping staff.3. ( ) A housekeeping manager needs to rely on the supervisory staff to control and maintain satisfactory standards of work.4. ( ) Staff on a supervisory grade must pass on information in a clear way to the operative staff as well as to the management.
12、5. ( ) The unskilled staff of a housekeeping department are expected to operate large electrical equipment and need to be given training in how to carry out even the most basic cleaning tasks.Decide if the following statements are true (T) or false (F) according to the text.1. How many kinds of lega
13、l obligations of the Housekeeping Department in America are listed in the passage?Two.Three.Four.A. Five.Choose the best answer.2. Where must a liability notice be displayed when loss or damage of guests property occurs?A. Everywhere.B. In the guests room.C. In an easily seen place (usually in the r
14、eception area).D. In the housekeeping managers office.3. Whose instructions must housekeeping staff carry out if a guest becomes ill and is confined to his bedroom? A. The housekeeping managers. B. The housekeeping supervisors. C. The guests. D. The doctors.4. How could housekeeping staff do with it
15、 if there is a death? A. Double-lock the bedroom door and do not touch anything. B. Leave the bedroom door open and report it to the manager. C. Leave the bedroom door open and stay there until the manager comes. D. Touch anything inside to investigate the cause himself/herself. 5. Within how many hours should the case be reported to the police if valuable items are lost? A. Within 10 hours. B. Within 20 hours. C. Within 24 hours. D. Within 48 hours.
