1、Learning ObjectivesProduction ManufacturingOperationsThe Nature of Production Processinputtransformationoutputmaterial inputshuman inputsother inputsproduction activities that take theinputs and combine them in somespecial way to produce the outputThe final result of the production processPeopleTech
2、nologyEquipmentMaterialsCapitalInformationFinished goods&servicesFinancial resultsInformationHuman results teachers work activities management activities the teaching technology and methodsTransformation ProcessOutputsProcessesPartsPeoplePlanning and Control SystemsPlantsControlling OperationsPlanni
3、ng operationsProduction line producing production line workers mass-productionLong production runchemical plantFlexibleShort production run Job-order productioncustomer-designedCrude oil is reduced to Gasoline,wax,fuelAnalytic processIn fabric industry,materials are changed by chemical and heat proc
4、ess before being formedSynthetic processProcess manufacturingAdvance version of MRPAll resources involved in the efficient making of a product,more than just material requirementsProjected salesPersonnelPlant capacityDistribution limitationEnterprise resources planningThe latest version of MRPComput
5、er-based production and operations systemManufacturerDistributorWholesaler warehouseretailershopDelivering goods or services efficiently&effectivelyhigh equipment use minimum amount of downtime Computer techniquesflexibilityspeedQuality is a Journey,not a DestinationWhat is Quality?Quality is“fitnes
6、s for use”(Joseph Juran)Quality is“conformance to requirements”(Philip B.Crosby)The Meaning of QualityProducers PerspectiveConsumers PerspectiveQuality of Conformance Conformance to Specifications Cost Quality of Design*Quality Characteristics *Price Fitness forConsumer UseProductionMarketingEvoluti
7、on of Quality ManagementQuality ControlQuality AssuranceTQMInspectionTQMQuality ControlMeasurement against standardsDone at the end of the production line Detect defective output rather than preventQuality AssuranceQuality characteristics&standards:Customer preferencesTechnical specificationsMarketi
8、ng suggestionsCompetitive productsContinuous improvementEmployee involvementCustomer satisfaction Lower costInternational qualitymanagement standardsset uniform guidelines for processes to ensure that products conform to customer requirements from contract review to product design to product delivery
