1、Module i:Siebel eBusiness Essentials Training Section 1:Introduction1Module ObjectivesuThis module provides an introduction to the Training facilitiesSiebel eBusiness Essentials Training2Getting StarteduCourse materialsStudent GuidenAll slides presented during lectureLab BooknHands-on lab exercises
2、and solutionsSiebel Bookshelf CDnContains Siebel technical publications(manuals)Name cards3Training Site Information uBathroomsuClass Duration and BreaksuFire ExitsPhonesRefreshmentsQuestions?4Course AudienceuThis course is designed for Application DevelopersSystem Architects and Configurators Datab
3、ase Administrators Systems Administrators5Introductions and ExpectationsuWho are you?NameCompanyRoleuWhat is your prior experience?Siebel applicationsRelational databaseProgramminguHow do you expect to benefit from this course?6Course ObjectivesuIn this course,you will learn How to navigate the user
4、 interface(UI)and manipulate Siebel dataAbout the Siebel architectureHow to install Siebel eBusiness softwareHow to configure the softwareHow to load data into the Siebel databaseHow to add business rules to your application How to deploy the application 7Course Methodology uSubject matter will be d
5、elivered via Lecture and slide presentations Software demonstrations Class discussionsHands-on labs Lab reviews8What is Siebel eBusiness?9Siebel eBusinessuSiebel eBusiness is an integrated suite of products that help manage customer relationships Siebel eFinance Siebel eInsurance Siebel eCommunicati
6、ons Siebel Industry Applications Siebel eAutomotive Siebel eEnergy Siebel ePharma Siebel ePublic Sector Siebel eConsumer Goods Siebel eApparel&Footwear Siebel eTechnology.COM Applications Siebel eSales Siebel eMarketing Siebel eService Siebel eChannel Siebel eBriefings Field Siebel Sales Siebel Fiel
7、d Service Siebel Configurator Siebel Phone Siebel Sales Handheld Channel Siebel eChannelMarketing Siebel Marketing Call Center Siebel Call Center Siebel Service Siebel Telesales10Multi-Channel SupportuSiebel eBusiness allows prospects and customers to pick their communication channel and receive con
8、sistent interactionsSiebel.COM ApplicationsSiebel Call CenterSiebel SalesSiebel Field ServiceSiebel eChannelSiebel MarketingBack Office WebPartnersTelephoneFieldProspects11A Unified DatabaseuSiebel eBusiness uses a single database and integrates with the back office to ensure consistent customer int
9、eractionsBackOfficeChannel PartnersWeb&E-mailFieldCall CenterCustomer InformationDatabaseCustomer12Multi-platform SupportuSiebel eBusiness supports a variety of clients,databases,and server platforms Intranet/Internet13Common Look and FeeluSiebel eBusiness applications have a common structure and ar
10、chitectureCommon feel nUI navigation,data manipulation,querying,visibilityCommon looknScreens,views,appletsCommon tools for configuration and data loading uQuestionsWhich Siebel applications will you use after this training?Which communication channels will your customers be using?14Siebel Call Cent
11、er15Training AgendauThe agenda for this course is as follows:FoundationsArchitecture&Installation Wrap UpBusiness Rule Automation Data LoadingConfigurationServerAdministrationDevelopmentEnvironment SetupDeployment 16SummaryuThis module provided an introduction to:Training facilities Siebel eBusiness Essentials Training17演讲完毕，谢谢观看！
