1、系统的组成与环境（图1-6）1-9 Variation in returns on information technology investmentMIS的学科视角1-11 A sociotechnical perspective on information systems6-1 The connection between the firm,IT infrastructure,and business capabilitiesMIS系统的层面MIS系统的主要类型2-9 Interrelationships among systems2-17 Customer relationship m
2、anagement(CRM)The transaction cost theory of the impact IT on the organizationThe agency cost theory of the impact of IT on the organizationOrganizational resistance and the mutually adjusting relationship between technology and the organization价值链模型（工业）ValueWebThe relationship between ethical,social,and political issues in an information society
