1、MANAGEMENT COMMUNICATIONThe Central Skill in the Global WorkplaceCopyright 2019:J.S.ORourke,IV.University of Notre Dame/USAManagerial WorkRemarkable similarity across jobs.Jobs in the North American workplace cluster around core management roles:Interpersonal Informational DecisionalHenry Mintzberg,
2、The Nature of Managerial WorkManagerial RolesFigurehead.Leader.Liaison.Monitor.Disseminator.Managerial RolesSpokesperson.Entrepreneur.Disturbance/Crisis Handler.Resource Allocator.Negotiator.Major CharacteristicsTime is fragmented.Values compete;the various roles are in tension.The job is overloaded
3、.Efficiency is a core skill.What Varies?The Emphasis.The entrepreneur role is gaining importance.So is the leader role.Managers must be more sophisticated as strategists and mentors.Managers must create a local vision as they help people grow.Management Skills RequiredTechnical Skills:Most valuable
4、at the entry level;less valuable at more senior levels.Relating Skills:Valuable across the managerial career span.Conceptual Skills:Least valuable at the entry level;more valuable at more senior levels.Talk is the WorkManagers across industries spend 75%of their time in verbal interaction:one-on-one
5、/face-to-face.telephone conversations.video teleconferencing.presentation to small groups.public speaking to larger audiences.Dierdre Borden,The Business of TalkTalking and ListeningMeetings.Telephone.Electronic Mail.One-on-one Conversations.Interviews.Tours and Informal Visits.Social Events.The Rol
6、e of WritingThe most important projects,decisions and ideas end up in writing.Writing provides analysis,justification,documentation,and analytic discipline.Writing can become a career sifter.The Role of WritingManagers do most of their own writing and editing.Very few people have time to assist you
7、with data gathering,composition,and proofreading.Documents take on lives of their own.The Role of WritingComplexity exacts a toll in large organizations.In the 20%of organizations that are the most complicated,managers spend 40%of their time writing reports and 30%-to-60%of it in coordination meetin
8、gs.Yves MorieuxHarvard Business ReviewSeptember 2011Communication is InventionManagers create meaning through communication.Managers figure things out by talking about them as much as they talk about the things they have already figured out.Information is Socially ConstructedInformation is created,s
9、hared and interpreted by people.Information never speaks for itself.Very little in life is self-explanatory.Context always drives meaning.A messenger always accompanies a message.Your Greatest ChallengeEvery manager knows communication is vital.to the organization and to him or her personally.But ev
10、ery manager also knows that he or she is great at it(“Of course Im good at this.Havent you seen my writing?”)How Good Are You?Deep down,managers believe they are communicating effectively.In ten years of management consulting,we have never had a manager say to us that he or she was a poor communicat
11、or.They admit to the occasional screw-up,but overall,everyone,without exception,believes he or she is basically a good communicator.Larkin,Communicating ChangeYour Task as a ProfessionalRecognize and understand your strengths and weaknesses as a communicator.Improve existing skills.Develop new skills.Your Task as a ProfessionalAcquire a knowledge base that will work for the 21st Century.Develop the confidence youll need to succeed as a manager or executive.
