1、销售英语口语基本句型步骤步骤打招呼 询问客人的需要或客人主动提问推销货品(从功能、质量、使用方面等方面)问价问价、讨价还价、讨价还价付款(什么地方付款、用什么方式付款等)包装,说明一些注意的事项送客Procedure(步骤)(步骤)一、greeting(打招呼)Salesperson:Good morning,sir/madamGood afternoon,Good evening,二、Asking what the customers want or the customers ask for help.May I help you,madam?What can I do for you,s
2、ir?Good morning,how can I help you?Good afternoon,how can I help you?customers(客人):Yes,please.I am looking for.For my son/mother/father.Yes,please.Id like to buy for Yes,please.I want to buy3.Selling the good(销售产品)4.Asking for the price and bargaining(问价及讨价还价)问价:How much is it.How much are they?What
3、s the price for it?How much do you want?How much does it cost?要求降价:Can you make it cheaper?可以便宜点吗?Can you give me a discount?打折吗?Any discount?又没折扣?How about 20%off 8折可以吗?I can give you 10%off.我可以打九折。100Yuan,you can have it,this is my last word.100块,你拿去,这是最低价了。I am sorry,but I cant give you any disco
4、unt.对不起,不能打折。I am sorry,but we cant make any reduction.对不起,我们不打任何折扣。Our prices are firm.这是实价,我们不讲价。I am sorry;we cant cut prices any more.对不起,我们不打任何折扣.4.Mode of payment(付款方式)Can I pay by credit card?We only accept cash.我们只收现金We accept cash and credit card.We dont accept check/credit cardWe dont accept personal check.The cashiers desk is over there.收银台在那边。5.Packing(包装)Can you wrap it up for me?6.Say goodbye to the customersGood bye,have a nice day!祝你愉快!You are always welcome.欢迎下次光临 You are welcome to come back again.欢迎再次光临 祝您成功!