1、投诉信投诉信 相关短语相关短语 1.make reservations for a single room 预订了一间单人房预订了一间单人房2.a professional tour guide 一个专业的导游一个专业的导游3.famous tourist attractions 著名景点著名景点 places of interest 风景名胜风景名胜4.customer satisfaction 客户满意度客户满意度 accompanying instructions 随货使用说明书随货使用说明书 5.historical attractions 历史名胜历史名胜1.6.a five-sta
2、r hotel 一个五星级宾馆一个五星级宾馆 share a room 共住一个房间共住一个房间7.faulty items/products 故障产品故障产品8.get punishment/be punished 受到惩罚受到惩罚9.go wrong 出毛病出毛病 There is something wrong with.出毛病出毛病/有问题有问题/出故障出故障10.return my money to me 退还我钱退还我钱 give half of ones money back 退还一半钱退还一半钱11.apply for 申请申请12.change it for a new on
3、e/exchange for another one 换一件新的换一件新的 return sth.for a new replacement 更换新的更换新的13.give sb.a full refund 全额退款给某人全额退款给某人 declare a full refund 要求全额退款要求全额退款14.for the above reasons 基于上述理由基于上述理由15.travel agency 旅行社旅行社16.pay for the postage 付邮资付邮资17.make mistakes 犯错误犯错误18.without patience=impatiently 没有耐
4、心没有耐心19.be forced to do sth.被迫被迫20.a person with patience 有耐心的人有耐心的人21.make an apology to sb./apologize to sb.向某人道歉向某人道歉22.to our disappointment 让我们失望的是让我们失望的是.23.process/deal with ones complaint at your earliest convenience 尽快处理某人的投诉尽快处理某人的投诉技巧点拨技巧点拨 1.开门见山、写明目的开门见山、写明目的-投诉（产品投诉（产品/服务服务/人）人）。I am w
5、riting to complain about_.2.所购买产品等存在的问题所购买产品等存在的问题3.你的要求（退货；全额退款你的要求（退货；全额退款;道歉）道歉）写信时，要注意写信的对象，运用得体的语言表达，写信时，要注意写信的对象，运用得体的语言表达，适当增加适当增加to my anger等符合投诉信感情色彩的词或短等符合投诉信感情色彩的词或短语，以加强语气，使表达更加丰富。语，以加强语气，使表达更加丰富。Round 1争争分分夺夺秒秒规则：选手站起来后，要在规则：选手站起来后，要在10秒钟内完成任务。秒钟内完成任务。本轮积分较多的小组具有在本轮积分较多的小组具有在Round 2优先优先
6、 选择任务卡的权利。选择任务卡的权利。Translate the following sentences.Two points each.1.我写信的目的是要向你投诉我最近在你们网站我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋上购买的一双运动鞋(sneaker)。Im writing to complain about a pair of sneakers I recently purchased from your website.2.更糟糕的是，交鞋的日期推迟了更糟糕的是，交鞋的日期推迟了10天。天。Worse still,there was a ten-day delay
7、in delivering my shoes.3.我要求要么马上寄给我一双新的黑鞋子，要么我要求要么马上寄给我一双新的黑鞋子，要么全额退款。全额退款。I demand either a new pair of black shoes(should)be posted to me immediately or I(should)be given a full refund.4.请退还我请退还我30%的钱，否则我会被迫采取进一的钱，否则我会被迫采取进一步的措施。步的措施。Please give 30%of my money back,or I shall be forced to take the
8、 matter further.5.她是个没有耐心的人，根本不耐心回答我的她是个没有耐心的人，根本不耐心回答我的问题。问题。She was not a person with patience and didnt patiently answer my questions at all.6.我要求她当面向我道歉。我要求她当面向我道歉。I demand that she(should)make an apology to me face to face.Translate the following sentences.Two points each.(1)我写信是要投诉你们餐厅服务差。我写信是
9、要投诉你们餐厅服务差。I am writing to complain about_.(2)我写信是要投诉你们公司产品质量差我写信是要投诉你们公司产品质量差,并要求并要求你们尽快解决问题。你们尽快解决问题。_and ask for solutions to the problem as soon as possible.(3)Since your store has gained a good reputation for_(客户满意度客户满意度),I am sure/confident that_(尽快处理我的投诉尽快处理我的投诉).Im writing to complain about
10、the poor qualitythe poor service in your restaurantof the products of your company customer satisfaction you will process mycomplaint at your earliest convenience Translate the following sentences.Two points each.Round 2任任务达务达人人规则：规则：Round 1中积分较多的组优先选择中积分较多的组优先选择本组本组Round 2的任务卡。其他组抢任务。的任务卡。其他组抢任务。（共
11、（共6个任务）个任务）Task1 Task3任务：在任务：在5分钟内分钟内小组讨论小组讨论Passage 1,2&3Task4Task2A giftTask5123456【Passage 1】Task 1 Dear Sir,I am writing to complain about the service of the clerk called Li Hua of your restaurant.First of all,I did make reservations for a table but he forgot about it,(1)_(让我等了半个钟让我等了半个钟).Moreov
12、er,I was not told that the prices of some of the dishes had increased(2)_(直到我吃完直到我吃完).Whats worse,he answered my questions(3)_(不耐心不耐心)when I ordered the meal and he even made a mistake over my bill(4)_ _(因为粗心因为粗心).I demanded that he should realize his mistakes and(5)_(得到惩罚得到惩罚)to become more profess
13、ional.Thank you for your consideration.Yours sincerely,Li Mingcausing us to wait for half an hour until I finished my meal without patience because of hisget punishmentcarelessness 5 points Dear Sir/Madam，I have just returned from the English Summer Camp at your School of Language,and Im writing to
14、express my unhappiness with your program.I took part in the program in order to improve my English but(1)_(使我失望的是使我失望的是),there were too many students in a class,in which case students were not able to practise a lot.Moreover,(2)_ _(课程内容简单课程内容简单,话题不够新颖话题不够新颖)so that students interest in English could
15、 not be aroused.【Passage 2】Task 23 pointsto my disappointment the course was simple and the topicswere not fresh enough A gift for you.习作修改习作修改(3)_(更为糟糕的是更为糟糕的是),no lunch was provided and therefore I had to go to the nearest restaurant,which was 30 minutes away.It was once said in your ad that(4)_ _
16、(学生学生有很多机会参加社会实践活动有很多机会参加社会实践活动)but badminton was the only activity organized.You can imagine how upset I am to have wasted my time and money and please(5)_(请退还一半钱请退还一半钱),or I shall be forced to take the matter further.Yours，Li HuaWorse stillstudents could beprovided with many chances to enjoy socia
17、l practice give half of my money back【Passage 2】Task 33 pointsDear Sir,I am writing to complain about the two-day trip to Shenzhen(1)_(你们旅行社组织的你们旅行社组织的).It was promised in your advertisement that(2)_(一个深圳的专职导游一个深圳的专职导游)would lead 30 tourists as a team,but actually,the tour guide even(3)_(根本不知道确切线根本不
18、知道确切线路路)and there were 40 people in our team.Besides,it was claimed that(4)_ _(我们会参观我们会参观5个旅游景点个旅游景点),while in fact(5)_(我们只游览了我们只游览了3个名胜个名胜).organized by your travel agency a professional tour guidedid not know the exact route we would visit fivewe only visited three places of interest from Shenzhen
19、 famous tourist attractions【Passage 3】Task 45 pointsWorse still,we not only(6)_(自付餐费自付餐费)except lunch,but also four people were arranged to(7)_（共住一个条件很差的旅馆）（共住一个条件很差的旅馆）,which was totally different from your promise that(8)_（两个游客合住一（两个游客合住一个四星级宾馆的房间）个四星级宾馆的房间）and meals were free.Please give 50%of my
20、 money back,or I shall(9)_(采取更强硬的措采取更强硬的措施施).Thank you for your consideration.Yours sincerely,Li Minghad to pay for our meals share a room in a poorly equipped hotel two touristswould share a room in a four-star hotel be forced to take the matter further 4 points【Passage 3】Task 5习作修改习作修改(做短文改错，背经典范文
21、做短文改错，背经典范文)Dear Sir,Im writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr.2015 at Teemall.Ten days before that,it didnt ring or sent text messages.Then I took them to the seller,but was told that the model had been sold out and I had to wait at least t
22、hree month for a new one.Later I went to the repairman.on after send it months He said since it was a new model in China,it was impossibly to fix it without the right spare parts.I was so desperate on hear that.What can I wait that long?Therefore,I sincerely hope you can send to me a new one of same
23、 model.I would greatly appreciate it if you could take measures to solve the problem as soon as possible.Sincerely yours,Bu Manyiimpossible hearing How the【小试牛刀【小试牛刀1】假设你叫李华假设你叫李华,最近在某英文购物网站上购买了一双鞋最近在某英文购物网站上购买了一双鞋子，但出现了以下问题。子，但出现了以下问题。写作内容写作内容请给网站写一封投诉信请给网站写一封投诉信,包括以下内容：包括以下内容：1.写信的目的；写信的目的；2.投诉内容：
24、申购情况；实际情况投诉内容：申购情况；实际情况;3.要求：重新邮寄或退款；要求：重新邮寄或退款；4.询问：若寄回询问：若寄回,谁承担寄费谁承担寄费?例题导写例题导写1.开门见山、写明目的。开门见山、写明目的。请根据中文完成句子。请根据中文完成句子。(1)I am writing to make a complaint about _.(我在你网站上购买的鞋子我在你网站上购买的鞋子)(2)I am writing to complain that _.(我在你网站上购买的鞋子有点问题我在你网站上购买的鞋子有点问题)(3)I am writing to inform you that _.(我不满
25、意在你网站上购买的鞋子我不满意在你网站上购买的鞋子)(4)I am writing to _ (对对表示失望表示失望)about the shoes I bought from your website.the pair of shoes I bought on your website there is something I am not satisfied with the shoes bought on your websiteshow my disappointment wrong with the pair of shoes I purchased on your website
26、2.确定文体、规范语言：这是一封投诉信，因此必须确定文体、规范语言：这是一封投诉信，因此必须注意语言的规范性和得体性，不能使用与朋友书信注意语言的规范性和得体性，不能使用与朋友书信交流时的亲切语言，但也不能出现语气倔强等不礼交流时的亲切语言，但也不能出现语气倔强等不礼貌用语。貌用语。3.划分信息、统筹全文：根据写作内容，可把信息划划分信息、统筹全文：根据写作内容，可把信息划分如下：分如下：(1)写信目的写信目的;(2)申购情况申购情况;(3)实际情况实际情况;(4)要求要求;(5)询问。询问。4.突破难点、正确翻译。请翻译：突破难点、正确翻译。请翻译：(1)在你的网站上在你的网站上 _ (2)
27、投诉投诉_(3)从从购买购买_ (4)一双九码的鞋子一双九码的鞋子_(5)寄回寄回 _ (6)承担邮寄费承担邮寄费_(7)给某人退款给某人退款/某人获得退款某人获得退款 _(8)(申购情况和实际情况的对比申购情况和实际情况的对比)我订购的是我订购的是,但我收到的是但我收到的是 _ on your website complain about.purchase/buy sth.from.a pair of size-nine shoes send/post.backpay for postagegive sb.a refund/get ones refund What I ordered was
28、.but I received.【小试牛刀【小试牛刀1】假设你叫李华假设你叫李华,最近在某英文购物网站上购买了一双鞋最近在某英文购物网站上购买了一双鞋子，但出现了以下问题。子，但出现了以下问题。写作内容写作内容请给网站写一封投诉信请给网站写一封投诉信,包括以下内容：包括以下内容：1.写信的目的；写信的目的；2.投诉内容：申购情况；实际情况投诉内容：申购情况；实际情况;3.要求：重新邮寄或退款；要求：重新邮寄或退款；4.询问：若寄回询问：若寄回,谁承担寄费谁承担寄费?写作模板写作模板Dear Sir/Madam,Im writing to complain about_.What I order
29、ed was _ but_.Worse still,_.For the above reasons,I demand_.Thank you for your consideration.Yours sincerely,Li HuaWrite the letter following the model.8 mins1.开门见山、写明目的开门见山、写明目的-投诉（产品）投诉（产品）。I am writing to complaint about_.2.所购买产品等存在的问题所购买产品等存在的问题3.你的要求（退货；全额退款）你的要求（退货；全额退款）【小试牛刀【小试牛刀1】Dear Sir/Ma
30、dam,Im writing to complain about the pair of sneakers I recently purchased on your website.What I ordered was a pair of black size-nine shoes but I received a pair of white size-8.5 shoes instead.Worse still,there was a ten-day delay in delivering my shoes,which should have been received on October
31、18.For the above reasons,I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund.Also,if I send back the wrong shoes,will your company pay for the postage?Thank you for your consideration.Yours sincerely,Li Hua 10 points Consolidation本节课学习了本节课学习了A
32、letter of complaint.1.开门见山、写明目的开门见山、写明目的-投诉（产品投诉（产品/服务服务/人）人）。I am writing to complain/make a complaint about_.2.所购买产品等存在的问题所购买产品等存在的问题3.你的要求（退货你的要求（退货;全额退款全额退款;道歉）道歉）Assignment【小试牛刀【小试牛刀2】假设你是李华，假设你是李华，10月月29日你收到了从日你收到了从Amazon网上书店网上书店购买的英汉词典。请根据下面内容要点，用英语给书购买的英汉词典。请根据下面内容要点，用英语给书店经理写一封信。店经理写一封信。内容要
33、点：内容要点：1.写信目的；写信目的；2.所购词典的问题：缺页所购词典的问题：缺页20多页；有些内容印刷模糊多页；有些内容印刷模糊 不清；不清；3.你的要求：更换一本或者全额退款（人民币你的要求：更换一本或者全额退款（人民币300元）元）写作要求写作要求:1.可适当增加细节，以使行文连贯；可适当增加细节，以使行文连贯；2.书信格式已给出，不计入总词数；词数书信格式已给出，不计入总词数；词数100左右。左右。Dear Sir/Madam,_ Yours sincerely,Li Hua Choose your favorite gift123 小试牛刀小试牛刀2Dear Sir/Madam,I
34、am writing to make a complaint about the English-Chinese dictionary that I bought in your bookstore.I bought the dictionary on October 29,which cost me 300 yuan.Returning home,I opened it,only to find that more than twenty pages were missing.Whats more,some contents were printed so poorly that I cant use it.This is against all expectations and it also makes me very annoyed.I suggest that you should exchange this English-Chinese dictionary for another one,or I will declare a full refund.I hope that my problem will get your kind consideration.Yours sincerely,Li Hua
