1、Read the questionnaire,then match the verbs below with those underlined in the text.Criticise,discuss,get revenge,irritate,make,return,say Ok,stop liking,suggest,take,tolerate,make a lot of noise1.Youre angry with your neightbours because they wake you up early on Sunday mornings.Do you:a)Talk it ov
2、er with them and put forward a solution?b)Get ypur own back by making a lot of noise late at night?c)Put cotton wool in your ears when you go to bed?2.Your sistere is always going off with your things and never giving them back.She comes to your room and asks to borrow your best T-shirt for a party.
3、Do you:a)Refuse to give it to her and explain why?b)Say no and tell her to get out and never ask for anything again?c)Give in and lend it,but tell her to give it back?3.A shop assistant is rude to you.Do you:a)Calmly explain that you are a customer and so you expect good manners?b)Kick up a fuss and
4、 ask to see the manager?c)put up with it but never go back there again?4.A friend is always getting at you about the clothes you wear.Do you:a)Tell him/her in private that it is really getting to you?b)Make fun of his/her colthes in front of everyone?c)Say nothing but go off him/her?1.talkover(discu
5、ss),put forward(suggest),get your own back(get revenge)2.going off with(take),give in(say OK),giveback(return)3.kick up a fuss(make a lot of noise),put up with(tolerated)4.getting at(criticise),getting to(irritate),going off(stop liking)Now answer the questionnaire saying you would react in the situ
6、ations.Then check your answers on page 102 to see how assertive your are.Answers“a”show you are assertive.You are self-confident and try to resolve conflict situations in a sensible and constructive way.Answers“b”show that you are very assertive but you probably react too aggressviely to conflict si
7、tuations.Answers“c”show you are not assertive.You perhaps lack self-confidence;look at the“a”answers for some ideas on how react ot conflict situations.Identifying moods1.Listen for expressions that are positive or negative.2.Pay attention to intoation to help ypu identify peoples moods.3.Be careful
8、 with sarcasm.Sometimes people say something positive but with a falling intonation so that it means the opposite.Listen to the argument between a brother and sister.Use the Strategies to decide if these statements are true(T)or false(F).1.Lucy is not happy about her history essay.2.Pete is interest
9、ed in hearing about her result.3.Lucy is upset by his reaction.4.The first time she asks her brother to change channels she is patient.5.Pete gets angry because Lucy has borrowed his calculator.6.Lucy is angry because Pete refused to change channels.7.Pete is not worried about Lucy not letting him u
10、se her computer.8.He get nervous when she makes her last threat.1.Lucy is not happy about her history essay.2.Pete is interested in hearing about her result.3.Lucy is upset by his reaction.4.The first time she asks her brother to change channels she is patient.5.Pete gets angry because Lucy has borr
11、owed his calculator.6.Lucy is angry because Pete refused to change channels.7.Pete is not worried about Lucy not letting him use her computer.8.He get nervous when she makes her last threat.FFTTFTTTListen again.Classify the expressions in the Function File.a)Criticising b)contradicting c)refusing d)
12、suggesting e)threatening1.Just stop getting at me,will you?2.yourre always telling people about your exciting maths problems.3.no,Im not.4.I wish you wouldnt interrupt me all the time.5.Why dont you turn over and see if its started?6.no,why should I turn over?7.Your never let other people watch anyt
13、hing.8.Why do you always have to twist the truth?9.I did give it back to you.10.I do tidy it.11.I dont see why I should.12.If you dont,Ill never let you use my computer again.13.And if you do that,Ill stop giving you a lift to school in the mornings.ANSWERS:1.a)2.a)3.b)4.a)5.d)6.c)7.a)8.a)9.b)10.b)1
14、1.c)12.e)13.e)Listen to ten sentences.Identify the mood.angry,annoyed,confident,happy,impatient,patient,sarcastic,triumphant,upset1.Lucy:Im really pleased about it.2.Pete:thats great,youre a real gevius,arent you?3.Lucy:oh,just stop getting at me,will you?4.Pete:I wouldnt interrupt me all the time.5
15、.Lucy:why dont you turn over and see if its started?6.Lucy:Youre just selfish,arent you?You never let other people watch anything.7.Lucy:youre always going off with my things and not giving them back.like my calculateor.8.Pete:oh,Im really worried.9.Pete:and if you do that,Ill stop giving you a lift
16、 to school in the mornings.10.Lucy:ha,Ive got it now.work in Pairs.Act out situations 2 and 4 from the questionnaire in Exercise 1.Use the expressions from the Function File.Listen to a radio programme about how to resolve conflicts.Complete the sentences with the correct ending:a,b or c.1.The worst
17、 thing to do when comeone is aggressive is to a)say nothing at all b)be aggressive back c)go away from the situation2.Withdrawal is not a very useful strategy because a)it bottles up both peoples feelings.b)the person leaving feels angry.c)the situation can become violent.3.Mediation is a good strat
18、egy when a)the conflict is very serious.b)you have a good mediator.c)someone from outside decides.4.When negotiating you should a)be prepared to speak for a long time b)repeat your reasons again and again c)find out what the other person wants.5.You should propose solutions which a)everybody agrees
19、with b)do not threaten the other person c)suggest you take turns6.When you are in conflict situations you should a)be aware of your body language.B)speak firmly and loudly c)use strong body language.Answers:1.b)2.a)3.a)4.c)5.a)6.a)Work in pairs.Act our situations 2 and 4 from Exercise 1 again.Use the advice from the radio programme to resolve the conflict.How were the roleplays in Exercises 6and 8 different?How useful was the advice?Tell the class.Exercise 3 on page 70
