1、8.投 诉 信文体概述文体概述 写投诉信是人们在遇到一些不文明现象、写投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意解决问题的一个方法。在语言方面，要注意把握分寸，要公正客观。投诉信应包括三个把握分寸，要公正客观。投诉信应包括三个方面的内容：方面的内容：1.表明写信目的，投诉的内容。表明写信目的，投诉的内容。2.投诉的具体原因。投诉的具体原因。3.希望得到的结果。希望得到的结果。1.抱怨抱怨 _2.表达不满表达不满 _3.忍受忍受 _4.对对满意满意 _5.糟糕的服务糟糕的服务 _poor s
2、ervicecomplain about/make a complainconvey/express ones dissatisfactionput up with/bear/stand/toleratebe content/satisfied with常用语块常用语块6.采取措施采取措施 _7.解决问题解决问题 _8.预防预防发生发生 _9.调查此次事件调查此次事件 _10.以粗鲁的方式以粗鲁的方式 _in a rude mannertake measures/take steps/take actionhandle/deal with/solve the problemprevent/st
3、op/keepfrom happeninginvestigate/look into the matter/incident11.向向道歉道歉 _12.出乎意料出乎意料 _13.不用说不用说 _14.要求退款要求退款 _15.一个满意的解决方法一个满意的解决方法 _make an apology to/apologize toout of ones expectationneedless to saydeclare a refunda satisfying solution套用句式套用句式1.我写信是投诉关于我写信是投诉关于I am writing to complain about2.我写信
4、是想表达关于我写信是想表达关于的不满。的不满。Im writing to express my dissatisfaction about3.我对我对不满意有一些主要原因。首先，不满意有一些主要原因。首先，更糟糕的是，更糟糕的是，最后，最后，There are some main reasons why I am not content with Firstly,Whats worse,Eventually,4.我真诚地希望你能认真调查这件事情，并且采我真诚地希望你能认真调查这件事情，并且采取恰当的措施防止类似事件再次发生。取恰当的措施防止类似事件再次发生。I sincerely hope t
5、hat/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.5.你若能尽快采取措施处理这个问题，我将感激你若能尽快采取措施处理这个问题，我将感激不尽。不尽。I would appreciate it very much if you could take measures to deal with/solve th
6、e problem as soon as possible.习作修改习作修改To whom it may concern,I am one of your customer.I ordered a set of books on your website two weeks before,but I didnt receive them not until yesterday.And much to my disappointment,the books were too poorly packed up that the cover of one book is torn.To make m
7、atters worst,it is not complete set,as I found one book missing.aworsewas so ago customers I am sorry to have received such poor service,but I believe I have every right to ask you to deal with this problem.I hope that you either return my money nor deliver a new set of books to me.Besides,Id like t
8、o be informing of the process of your dealing with my complaint.Looking forward to your reply.Yours,Li Hua informed or and 本文是李华向书商投诉，一来发货慢，二来本文是李华向书商投诉，一来发货慢，二来包装得不好，导致有一本书的封面损坏，而且还包装得不好，导致有一本书的封面损坏，而且还漏发了一本书。他希望书商要么退款，要么再寄漏发了一本书。他希望书商要么退款，要么再寄一套新书给他。一套新书给他。1.customer customers 因因one of后加名词复数。后加名词复
9、数。2.before ago 因从现在算起到过去的时间，一因从现在算起到过去的时间，一般用般用ago。3.去掉去掉until前的前的not 因因notuntil结构中的结构中的not已已出现在出现在didnt处了。处了。4.too so 此处是此处是sothat结构，意为结构，意为“包装得包装得不好，结果有一本书的封面裂了不好，结果有一本书的封面裂了”。5.is was 描述过去发生的事情，谓语动词应该描述过去发生的事情，谓语动词应该用过去式。用过去式。6.worst worse 这里指这里指“更糟糕的是更糟糕的是”，用比，用比较级即可。较级即可。plete前加前加a 上文有提到上文有提到“o
10、rdered a set of books”，订购了一套书，所以这里对应的要加上，订购了一套书，所以这里对应的要加上a。8.but and 两句话是顺承关系，用两句话是顺承关系，用and连接。连接。9.nor or 因因eitheror(要么要么要么要么)是是固定搭配。固定搭配。10.informing informed 这里是指这里是指“被告知被告知”，应该用动词的过去分词。应该用动词的过去分词。课堂练习课堂练习 假定你是李华，你购买了一部某外国公司生假定你是李华，你购买了一部某外国公司生产的手机，发现有质量问题。请用英文写一封电产的手机，发现有质量问题。请用英文写一封电子邮件，内容包括：子
11、邮件，内容包括：1.问题：手机不响铃，不能发微信；型号新，无问题：手机不响铃，不能发微信；型号新，无配件，无法维修。配件，无法维修。2.要求：公司应尽快予以更换或退款。要求：公司应尽快予以更换或退款。注意：注意：1.词数为词数为100左右；左右；2.可以适当增加细节，以使行文连贯。可以适当增加细节，以使行文连贯。参考词汇：配件参考词汇：配件 spare partDear Sir,Im writing to express my dissatisfaction about the mobile phone I bought from your company last week.The reas
12、ons for my dissatisfaction are as follows.It didnt ring or send WeChat messages since two days ago.Whats worse,I was told that it was a new model,so I couldnt get it fixed without the right spare parts.Therefore,I hope to change it for a new one or I declare a refund.Ill appreciate it if my demand i
13、s met.Thank you for your consideration and I am looking forward to your reply.Sincerely yours,Li Hua课外作业课外作业 假定你是李华，刚收到两周前在国外网络假定你是李华，刚收到两周前在国外网络书店订购的英文原版书书店订购的英文原版书哈利波特与死亡圣器哈利波特与死亡圣器(Harry Potter and the Deathly Hallows)，发现其，发现其质量有些问题。请给客服经理写一封电子邮件说质量有些问题。请给客服经理写一封电子邮件说明情况，要点如下：明情况，要点如下：1.问题：印刷错误；缺
14、页等；问题：印刷错误；缺页等；2.要求：应尽快予以退款或换货。要求：应尽快予以退款或换货。注意：注意：1.词数为词数为100左右；左右；2.可以适当增加细节，以使行文连贯。可以适当增加细节，以使行文连贯。Dear Manager,I am writing to express my dissatisfaction about the original book named Harry Potter and the Deathly Hallows which I bought from your store two weeks ago.This morning I received a pack
15、age from your company and as I eagerly unpacked it,to my disappointment I found there are some misprints and missing pages in the book.Although it wont affect my reading of the story,I do wish to have a perfect one.Now this problem keeps worrying me.I hope to change it for a new one or I declare a refund.Ill appreciate it if my demand is met.By the way,how shall I send this book back to you?Looking forward to your reply.Sincerely yours,Li Hua
