1、中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问Major Contents I.Leading-in II.Dialogues III.Words&Expressions IV.Exercises第一章酒店基础英语第一章酒店基础英语中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语?1.Why?2.In what Manners?3.How?I.Leading-inBACK NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英
2、语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语1.Why?Information and answers are important to guests,and if they ask you a question,they will,rightly,expect you to know the answer.In order to deal with the enquiry,you must know the answers to all questions relating to your own job and to your own depart
3、ment,as well as a good understanding of other departments in the hotel.I.Leading-inPREV.NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语2.In What Manners?It is also advisable to have the answers to those questions that guests often ask.When answering the questions,you sho
4、uld:listen carefully to what the guest is saying so that you understand the question clearly.show concern and your willingness to help.answer the guest clearly,quickly and efficiently.consult a colleague if you do not know the answer.I.Leading-inPREV.NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enqui
5、ries 询问询问第一章酒店基础英语第一章酒店基础英语3.How?Example:Could you please You should say,“Yes,of course./Certainly.”Then follow with expected answers.Remember to avoid just saying“Yes”.You need to let the guest know you are willing to help.I.Leading-inPREV.BACKshow me the way to the zoo?help me book a taxi?tell me
6、where the nearest travel service is?中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语G:Excuse me,where is the restaurant,please?C:Its on the top floor,and the lift is just around the corner.G:Thank you.C:Youre welcome.II.Dialogues 1BACK NEXT(C:Clerk G:Guest)中国人民大学出版社中国人民大学出版社饭
7、店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语(C:ClerkG:Guest)G:Excuse me,I have an appointment to see Mr.Black in his office.Could you please tell me where his office is?C:Certainly,Sir.It is on the third floor.Would you like me to phone him?G:Yes,thank you.C:Youre most welcome.II.Dialogues
8、2PREV.NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语(C:ClerkG:Guest)G:Excuse me,where can I buy some cigarettes?C:At the shop on the first floor.G:I also want to buy some souvenirs.C:You can get them at one of the counters over there.G:Thank you.C:Its my pleasure,Sir.II
9、.Dialogues 3PREV.NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语(C:ClerkG:Guest)G:Excuse me,we would like to book a trip on the Yangtze River.Where can we do this?C:If you would like to go over to the Tour Desk,they will be able to help you.G:We also need to change some
10、money.Can I do it here?C:I am afraid not,Sir.Please go to the Cashiers Desk over there,and they will gladly do it for you.G:Thank you.C:Youre welcome,Sir.II.Dialogues 4PREV.NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语(C:ClerkG:Guest)G:Excuse me.I would like to use the
11、 swimming pool.Can you please tell me the hours when it is open?C:Certainly,Madam.It is open from 10 a.m.until 8 p.m.G:Thank you.C:Youre most welcome.II.Dialogues 5PREV.BACK中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语enquiry n.询问;问题 relating to 与相关department n.部门advisable
12、 adj.可取的;明智的 willingness n.乐意;愿意efficient adj.高效的 efficiently adv.高效地consult v.商量;请教colleague n.同事counter n.柜台foreign exchange desk 外币兑换柜台 III.Words&ExpressionsBACK NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 Lesson 4 Enquiries 询问询问第一章酒店基础英语第一章酒店基础英语 IV.ExercisesStudents work in pairs as Student A and Studen
13、t B.Student A acts as the guest and Student B acts as the hotel staff.Student A thinks about some questions he may ask on the first day in the hotel.Student A asks and Student B answers.BACK NEXT中国人民大学出版社中国人民大学出版社饭店情景英语饭店情景英语 第一章酒店基础英语第一章酒店基础英语 IV.ExercisesG:Excuse me,is there any good restaurant ne
14、arby?C:There are quite a few restaurants.What kind of food do you prefer?G:Well,I prefer something that is not spicy,because I am a little tired from the long ride.C:If you prefer light food,theres a Cantonese restaurant down the street.Maybe youll like it.G:Thank you.C:Youre welcome,Sir.PREV.BACK(C:Clerk G:Guest)Lesson 4 Enquiries 询问询问
