1、Warming up:who:receptionist/chshierWorking place:at the front desk/at guest roomWay of checking out:face to faceService progress：Greet the guest.Ask about relative guest name and room number.Ask guest to give you room card.Settle the bill.“Can/May I have the bill,please?”“We d like the bill,please.”
2、“The bill,please.”Tell the guest the total and give the bill for checking.Explain the details if necessary.Ask the guest the way of payment.“How would you like to pay?”“How would you like to make your payment?”Farewell to the guest.Key points:Receipt of the depositCredit card limitationCash the checkMake records
