1、Unit 7 The Etiquette of Business What Is Business Etiquette?Rules that allow us to interact in a civilized fashion Code of behavior that is grounded in common sense and cultural norms Manners matter in the workplaceLead-in Do you know any business etiquette in western countries?If yes,please tell yo
2、ur classmates what you know about.If no,share with your classmates what you know about Chinas.How can business etiquette help you in your future career?Is business etiquette important?Etiquette would not seem to play an important part in business,and yet no man can ever tell when its knowledge may b
3、e of advantage,or its lack may turn the scale against him.Emily Post1.Making Appointments Prior appointments are necessary.A few days in advanceConfirmed on arrivalAvoid the following daysBusiness EtiquetteProper time to arrange an appointment Mid-morning Mid-afternoonPunctuality Up to 15 min.late2.
4、Making Great First Impression u Here are some things to keep in mind to make a positive impression:Confident posture Eye contact Minimal body movement Clothes are clean,unrumpled,and stain-free Shoes are clean and polished Fingernails are clean(for women,no chipped polish)Pleasant expression uThe Ru
5、le of Twelve The first twelve inches from shoulders up.The first twelve steps a person takes.The first twelve words a person speaks.1)Handshakes are the physical greetings that go with your words.2)A handshake is more than just a greeting.It is also a message about your personality and confidence le
6、vel.3)In business,a handshake is an important tool in making the right first impression.3.The Business HandshakeTips on How to Shake Hands Begin With an Oral Introduction of Yourself Before extending your hand,introduce yourself.Extending your hand should be part of an introduction,not a replacement
7、 for using your voice.Pump Your Hand Only 2-3 TimesA business handshake should be brief and to the point.Consider a handshake a short“sound bite”greeting,not a lengthy engagement.Holding on for more than three or four seconds can make other people feel uncomfortable.Do Not Use a Forceful Grip A hand
8、shake should be a friendly or respectful gesture,not a show of physical strength.Avoid Offering a“Fish Hand”A limp hand is never a good idea when it comes to a business handshake.Do return the grip,but do not get into a power struggle,even if the other person squeezes too hard.Tips on How to Shake H
9、ands Shaking a Sweaty Hand If you shake hands with someone who has sweaty palms,do not immediately wipe your hands on your clothing,handkerchief,or tissue.Ending a Handshake End the handshake after 3-4 seconds,or 2-3 pumps.In order to avoid creating an awkward moment,your shake should end before the
10、 oral introduction exchange does.Tips on How to Shake Hands4.Secrets of a Great Conversationalist Prepare Make eye contact&smile Take responsibility Use icebreakers Ask the right kinds of questions Be a good listener5.Business Card Etiquette Make sure your business cards are clean and in good condit
11、ion.When you receive a card,take a moment to look at it.Make a positive comment.After youve looked at the card,place it carefully in a card case,or in a front pocket not a back pocket.Be careful about writing on peoples cards.Dont leave home without your cards.If someone hands you a card that you do
12、nt want,dont refuse to take it.When your cards are damaged or out of date,print new ones.A persons posture,facial expressions,and gestures send messages.Sometimes the message is loud and clear;sometimes its is open for interpretation.Five places NOT to put your hands in business6.Body languageBy the
13、 time we meet and converse,we have already spoken to each other in an older more universal tongue.Allison Lurie,Author of The Language of Clothes7.Dress for Success Its difficult to decide if people dont know what to wear to work or if they have lost sight of the relevance of appearance to professio
14、nal success.Lydia RamseylConsider Your Work Environment lStrive for Consistency lAsk First,Dress Later lDress to Impressl Professionall Comfortablel Clean8.Addressing others with respect The safe way is to follow the title given on a business card or the one given when first introduced.The same prin
15、ciples apply to writing letters.You should start off formally and continue until your correspondent hints that it is appropriate to switch.9.Office etiquettePrinciples to keep in mind Discover how things are done and why.Establish in your mind other peoples priorities before asserting your own.Whate
16、ver your position,a“thank you”is necessary,no matter how small the task or favor.It is generally considered polite to hold a door open(or give it an extra push open)rather than let it slam in the face of someone following you.10.Business meetingFive tips to make you a superstar Be on time.Avoid elec
17、tronic distraction.Prepare to be productive.No signs of Gum.Pay attention as your career depends on it.11.Business Dining When inviting a client to lunch,remember that the restaurant you select is subconsciously perceived as an extension of your office.When escorted to a table by a maitre d,allow yo
18、ur guest(s)to walk behind the person.When finding a table on your own,take the lead.Be sure to extend the power seat to your client.Once everyone is seated,place your napkin on your lap.When the server asks for your meal order before your guests,its the perfect time to say,Id like my guest(s)to orde
19、r first.When reaching for the bread basket,salad dressing,etc.,offer them to your guest(s)before using them yourself.Tip adequately.Go back to Unit three for more information about dining etiquette11.Business Dining 12.Telephone Etiquette Identify yourself Respect others time Ask rather than just pl
20、ace someone on hold After placing someone on hold and returning to the line,say Thanks for waiting rather than Im back.When screening calls,do you ask,Whos calling,please?rather than,Who is this?13.Net work etiquette Always respond to a real message.For professional communicators,the use of emoticon
21、s and acronyms like BTW(by the way)are too informal.Make your electronic messages easy to read and easy to view.Avoid overly long messages.“Send to All”should be reserved for those work-related messages that really should be sent to all.14.In Conclusion Manners will make the difference in whether yo
22、u get that customer,a promotion,or that first job!Business etiquette is simply about feeling and showing kindness and respect for those around you.It is about exercising good judgment.Stop to hold a door,offer to help with a heavy package,or go out of your way to say thank you!Follow-up:Do you know
23、these terms?Welcome dinnerGlee feastpanel discussionpresentationMemorandum of understandingSchedule mutually agreed uponKeep close watch onHeres to you!Its a rewarding trip!Follow-up practice Since weve learnt quite a lot about etiquette,discuss with your partners to work out how to behave at an interview based on the information you know.
