1、Sub-module 12 Taking Orders“工学结合新思维工学结合新思维”高职高专财经类十二五规划系列教材高职高专财经类十二五规划系列教材Professional Competence Competence Objectives:-how to make a recommendation for the guest -how to explain dishes -how to apply the knowledge on Cuisine chinoise and Cuisine occidentale into the work ContentsJob Knowledge and
2、Experience 1 Sample Cases2Technical Training3Introduction to Hotels4Job Knowledge and Experience When you offer the order-taking services to the diners,the following points for attention should be taken into consideration:vThe menu should be handed to ladies,superiors and guest of honor first;vYou s
3、hould consciously set aside some time to the diners for reading the menu and choosing the dishes before they order foods;vIts wise for you to take the opportunity of taking orders to recommend your guests some dishes,such as chefs recommendation,todays special,house specials and so on;Job Knowledge
4、and Experiencev Instead of recommending pricy dishes merely,you should take full account of your guests preferences and taboos;v If the guests order the dish that will take much time to be cooked,you should let them know the expected time of offer to avoid misunderstanding;v After the diners order w
5、hat they want,it is regular for you to repeat what youve recorded to get their confirmation.Sample CasesCase 1v1.Would you like Table Dhote or A La Carte?v您想选套餐还是零点？v2.We have a daily chefs special of crisp fried sliced garoupa.v我们今天的厨师推荐菜是酥炸鱼条。v3.Ill say.Thats the dish.v我同意。那就是它了。v4.There are pan-f
6、ried prawns balls and stir-fried shredded squid.v我们这里有干煎大虾球和炒鱿鱼丝。v5.Theyll be ready straight away.v很快就做好。Sample CasesCase 2v1.Of course,I will wholeheartedly serve you!v当然，竭诚为您服务！v2.Yes,as Sichuan hotpot does,many Sichuan dishes are highly spiced and peppery.So it is often said that numbing,hot spic
7、es are the main characteristics of the Sichuan cuisine.v对，和四川火锅一样，许多川菜都是非常辛辣的。所以人们常说，川菜的最主要特点就是麻和辣。v3.Chefs blend many spices together to create various flavors,including hot and sour sauce,tasty fish-flavored sauce,numbingly spicy sauce and smoked flavor sauce.v厨师们将多种调味料混合在一起就创造出各种不同的风味，其中包括酸辣味、鱼香味
8、、麻辣味和烟熏味等。v4.Chefs slice cooked beef and oxen entrails,place them on a plate and add a numbingly spicy sauce.v厨师先将牛肉和牛的各种内脏切片后装盘，再加入麻辣酱汁。Sample CasesCase 2v5.These are heated on a hot plate,and we waiters then pour hot stew over them.v先把锅巴放在烧热的铁板上加热，然后（上桌前）由我们服务员（在您面前当场）将肉等连汁一起倒入盛锅巴的铁板中。v6.It is Sic
9、huan duck smoked with camellia and camphor leaves.v(樟茶鸭子)是将鸭子用樟脑和山茶花的叶子熏制而成的。v7.My mouth is watering.v我都流口水了。Sample CasesCase 3v1.One French Baked Escargots to me and one Provencal Scallop to my wife,please.v请给我一份法式焗蜗牛，再给我太太一份普罗旺斯鲜贝。v2.There are Bacon Fried Steak and black pepper pork chop.v有培根煎牛排和黑
10、胡椒猪排。v3.Our restaurant provides one special offer every day to express our gratitude for customers favor.v我们餐厅每天提供一个特价菜来答谢顾客的厚爱。Technical TrainingI.Role Play You are a waiter/waitress of the restaurant.Today,Mr.White and his friend are coming to have lunch.They ask you to recommend something special
11、.You suggest the specialties of your restaurant and introduce the relevant knowledge of the dishes to your customers.Technical TrainingII.Writing Practice Martin and Jessica will get married soon.They plan to hold a wedding banquet in the Chinese Restaurant of Grand Hyatt Hotel to feast their relati
12、ves and friends.Please design a menu for their wedding package.The detailed requirements are as follows:vprice:￥188 per personv6-8 cold dishesv10-12 hot dishes vname the above dishes respectivelyvdont forget soup,dessert,rice and noodles Introduction to Hotels Grand Hyatt New York Introduction to Ho
13、tels Place yourself in the heart of“The City That Never Sleeps”at Grand Hyatt New York.Our prime location on the fashionable East Side,adjacent to Grand Central,puts the citys top attractions including Times Square,Broadway theaters,Central Park and Fifth Avenues world-class shopping-and major busin
14、esses just steps from our midtown Manhattan hotel.Within our luxurious accommodations,discover outstanding dining and catering services,sumptuous guestrooms and newly renovated function areas ideal for any social or business event.A 24-hour business center and Stay Fit gym ensure you wont miss a mom
15、ent of excitement in this non-stop city when you choose our Midtown New York hotel.Introduction to Hotels Treat yourself to stunning views of the bustling city streets and skyscrapers in our stylish 250-square-foot Midtown New York hotel room.Refresh yourself in a luxurious bath with granite vanitie
16、s,imported stone flooring,marble shower stalls and deluxe portico bath amenities.Enjoy cable/satellite channels and video on demand on the flat-screen TV as you rest in a comfortable armchair and put your feet up on the soft ottoman.Sit in an ergonomic work chair at the spacious work desk and stay i
17、n touch with the world outside using wireless Internet access,dual line speakerphones with voicemail and data port.The Home Stereo with iPod dock will keep you informed and on schedule.Relax in luxurious comfort on one king or two double Grand Beds with European-style bedding,ultra-plush pillows,the
18、 softest of sheeting and thick down blankets-piled atop irresistible pillow-top mattresses.Take advantage of 24-hour room service and a Concierge during regular hours,and the complimentary safe for your laptop in our luxury hotel in Midtown New York City.Introduction to Hotels The Grand Hyatt New Yo
19、rk offers a stylish venue with a Park Avenue address,perfect for sharing and celebrating with friends,family and colleagues.This 36-story contemporary hotel creates a vibrant atmosphere with exquisite service that few hotels in the world can mirror.Events are immaculately orchestrated to ensure our
20、guests experience the sophisticated styling of our hotel.Our knowledgeable catering team will work with you to develop zestful menus sure to arouse the senses of your guests.With the imagination of our culinary team and the dedication of our staff,the Grand Hyatt New York will ensure a memorable cel
21、ebration that will be treasured for a lifetime.Introduction to Hotels With a superb view of one of the most exciting streets in New York,weve established a serene escape above the commotion of 42nd Street.Our Manhattan Sky Restaurant offers a daily breakfast buffet and lunch promising a fresh start
22、to your day in the city.Step into The Commodore Grill for the ultimate in New York dining.The sleek atmosphere sets the tone for an evening that will delight the senses.Rich cherry oak columns are complemented by plush plum and chestnut suede high back chairs.Soft lighting creates a magical glow throughout the dining room.Settle in for award-winning American Continental cuisine.When time is of the essence,turn to Grand Coffee Bar to meet your food and beverage needs.Keep the pace with the rhythms of the city.Stop at our coffee bar,located on the lobby level of Grand Hyatt New York.
