1、Unit FiveTelephone SwitchboardExercise in ClassTalking Face to faceMaintaining a Sharp EyeExercise in Classv Operator:Operator.(1)?v Guest:Yes.I want to telephone Hong Kong.v Operator:(2)know your name and room number,sir?v Guest:Im Mr.Ralph Burns in Room 757.v Operator:Ah yes,Mr.Burns.You are a lon
2、g staying guest.(3)are you calling,sir?v Guest:Its(4)is 852 and the number Im calling is 8190069.v Operator:Thats 8190069.v Guest:Thats correct.(5),Im going to check out in a minute.Can you put the call(6)right away?1.Complete the following dialogue by putting in the missing words.May I help you May
3、 I What number areaBy the waythroughv Operator:Yes,Mr.Burns.Can you please keep the line(7)?I will ring back as soon as I(8)_ (The operator next telephones the front desk)v Front Desk:Reception.May I help you?v Operator:Yes.Mr.Burns in room 646 has placed a call to(9)and will check out in a minute.M
4、ake sure you get a voucher from me before he leaves the hotel.v Front Desk:Right.Well(10)we get a voucher free get throughHong Kong make surev Operator:Tianjin Hyatt Hotel.May I help you?v Caller:(1).(请接307房间)v Operator:307.I will try to put you through,sir.(The operator rings 307,but nobody answers
5、)v Operator:Im sorry,but nobody answers.v Caller:Im calling Mr.Frederick Fairfax.v(2)?(麻烦你看看他是否已经退房了)v Operator:Please hold on a second,sir.I will check (3)?(你还在线吗，先生?)v Caller:Yes,I am.2.Complete the following dialogue by translating the Chinese into English.I want Room 307,please Can you see if he
6、 has checked out of the hotelAre you on the line,sir v Operator:Mr.Fairfax is still with us.He has not checked out of 307.v Caller:Thats good to know.v Operator:(4)?(先生，你要留言吗？)v Caller:No,thank you.Ill try again in two hours.Good-bye.Would you like to leave a message,sir1.Whats the work of a hotel t
7、elephone switchboard operator?.Answer the following questions according to the passage.His work is to deal with the numerous incoming and outgoing calls.2.Is the work of a hotel telephone switchboard operator important,why?3.Why are prompt attention and a speedy connection imperative for a telephone
8、 switchboard operator?Yes,its very important because very often the first and sometimes only contact a person with a hotel is by telephone,and the speed and manner with which the call is handled can leave a lasting impression,either good or bad.Because as soon as the incoming call is answered by the
9、 operator,the caller commences to be charged.4.How can the pressures on the hotel telephone operator be relieved?Modern switchboard enable guests to dial their own local calls themselves,and in most hotels using this type of switchboard,guests,by direct dialing,are able to telephone each others room
10、 without going through the hotel operator.Likewise,hotel services(reception,housekeeper,floor service,etc.)can be dialed directly.5.How can the hotel guests be charged if they dial their own local calls themselves?When the guest dials the call personally it is automatically recorded and metered on a
11、 meter panel in the bills office.The telephone charges are then posted to the guests account and the meter resets to zero.II.Complete each of the following statements according to the passage.1.In every hotel telephone switchboard operators are needed to deal with and calls.2.The voice of telephone
12、operators needs need to be and .3.The number of telephone switchboard operators required on duty at any time is determined by the of the work.outgoing internalclear friendlyvolume4.One duty of telephone switchboard operators is to _all incoming calls and to connect them with the required _.5.If the
13、required extension is engaged,the operator may ask the caller to“_”,“_”,or “_”.extensionsleave a messagereceivehold the linering backI.Are the following statements true or false according to the passage?Write T/F accordingly.1.Only hotels and hospitals employ switchboard operators.2.Because the work
14、 of switchboard operators is very easy,they often demand low salary.3.In the 1950s,companies used manual telephone switchboards.4.The worlds first telephone operator began to work in January 1878.5.The worlds first telephone operator was a woman.II.Read and translate the following sentences into Eng
15、lish.1.1.我想打个国际长途，您能为我我想打个国际长途，您能为我接通接通纽约吗？纽约吗？putthroughId like to make an overseas call.Could you put me through to New York?2.2.您可以在客房里打您可以在客房里打国际直拨电话国际直拨电话。international direct dialing calls You can make international direct dialing calls in your room.3.3.对不起，对不起，线路正忙线路正忙，您想稍等一会还是等会再打？，您想稍等一会还是等会再打？line is busyIm sorry the lines busy.Would you like to hold on or call back?4.4.先生请等一下。我帮您接通。先生请等一下。我帮您接通。Just a moment,sir.Please go ahead.5.5.这是一个这是一个对方付款电话对方付款电话还是还是直接自己付款电话直接自己付款电话？collect callIs this a collect call or a pay call?pay call
