1、领队常用英语 Lesson 1 Transportation Lesson 1 Transportation Lesson 1 Transportation Teaching objectives:Teaching objectives:To know the basic procedures of check-in services in the airport as an outbound tour leader To master English forms and vocabulary commonly used in airport check-in services To cult
2、ivate main abilities to serve the guests with professional competence as an ourbound tour leader Teaching Steps Teaching Steps Step 1:Warming up Step 2:Dialogues and expressions Step 3 Practice Step 4:Exercises How to apply passport?How to apply passport?What should you prepare?Photo Id card Residen
3、ce booklet 户口本 Proof or Suggestion from ones working organ or police substation (Peoples Republic of China)Procedure of applying for passportPublic Security Bureau.3.Answer some questions.4.Get the application form.5.Fill in the form.6.Submit application form.7.Hand in application fee200rmb.8.Usuall
4、y get the result after 15 days.Step 2 DialoguesStep 2 DialoguesDialogue 1 At the Check-in Counter At the Check-in Counter 换登机牌换登机牌 （A:Clerk of the Check-in Counter B:Tour Leader)A:Good evening,sir.May I help you?B:Yes,Im here for group check-in.A:Which flight do you check in for?B:CA157 to London.A:
5、How many are there in your party?B:We are a group of 20 people.A:May I have your tickets and passports,please?B:Sure.Here you are.A:How many pieces of luggage would you like to check in?B:Twenty pieces altogether.A:Do you have seat requirements?B:Yes.Can we have ten windows seats and ten aisle seats
6、?And we would like the seats in the non-smoking section.A:Let me see.OK,No problem.B:Thank you.A:You are welcome.Dialogue 2.C Check-in at the Customs heck-in at the Customs 海关检查海关检查(A:Immigration officer B:Tour Leader)A:Good morning.Please show your ticket,passport and immigration card.B:here you ar
7、e.A:Whats the purpose of your visit in this country?On business or for pleasure?B:On business.Im the leader of tour group.Im traveling with a tour group of 20 people.A:how long will you be staying in America?B:7 days.Well be leaving on July 18th.A:where do you intend to stay during your visit?B:In t
8、he hotels.We have made reservations.A:How much money do you have with you?B:I have 3,000 US dollars in cash.A:Do you have a return ticket?B:Yes,here you are.Can I stay here to assist them to go through the inspection?A:Yes,no problem.Dialogue 3 Luggage Check-in Luggage Check-in 托运行李托运行李（A:Clerk of t
9、he Check-in Counter B:Tour Leader)B:Excuse me,miss.Should I check in here for taking Flight AF 310 to Paris?A:Yes,sir.May I have your passport and flight ticket,please?B:Sure,here are ten tickets and passports.We are from the same tour group.Can we have six window seats and four aisle seats?A:Let me
10、 see OK.No problem.Do you have any pieces of luggage to check in?B:Yes.We have eight suitcases and two bags.A:Would you please put them on the scale?B:Of course.They are not overweight,are they?A:Im sorry.They are 5 kg over.B:Thats too bad.It must be because of the brochures.A:I see you dont have an
11、y carry-on luggage.Probably you could pick some brochures out of your luggage and take them with you.B:Good idea.Could you explain the free baggage allowance to me?A:Of course.On transcontinental flights to France,your free baggage allowance is not more than 30kg each.B:I see.Dialogue 4 Ordering Mea
12、ls Ordering Meals 机上点餐机上点餐（A:Stewardess B:Tourist)A:Excuse me.Its time for dinner.Would you mind putting down the tray table?B:OK.May I order the dinner for my group member?A:We have Curried Chicken with Rice and Stewed Beef with Noodle.Which one do you prefer?B:Chicken with Rice,please.A:Fine.Would
13、 you like something to drink?Weve got tea,coffee,red wine,fruit juice and mineral water.Diologue 5 Airport AnnouncementAirport Announcement 机场广播机场广播(A:Tourist B:Passenger Service Agent)(Attention,please,Flight AC830 to Vancouver is now ready for boarding.Will passengers for this flight please procee
14、d to Gate 10.Thank you.)A:Excuse me,sir.Did they say Flight AC830 to Vancouver?B:Yes.It is ready for boarding.A:I didnt hear the announcement clearly.Can you tell me where to board the plane?B:Please go to Gate 10.A:How can I get to the boarding gate?B:Well.Walk straight along this way,then turn lef
15、t at the end and you will see the sign of Gate 10.A:Great.Thank you very much.B:You re welcome.Step 2 Step 2 Useful ExpressionsUseful Expressions1.At the check-in counter 1.Is this the right counter to check in for the flight to Paris?2.May I see your tickets and passports,please?3.Do you have seat
16、requirements?4.Can I have a seat in the back of the plan?5.Could you arrange us the party seats?We want to sit close to each other.b)2.Luggage Check in1.Where can I get my boarding pass and have my luggage weighed?2.How many pieces of checked luggage do you have?3.My shoulder bag is carry-on luggage
17、.4.In that case,you need to repack your case for the safe shipping.5.Would you please put your carry-on baggage on the conveyer belt?3.Customs Inspection 1.Do you have anything to declare?2.Would you please open your suitcase?3.Let me have a look at the receipt,please?4.May I have your customs decla
18、ration form?5.I bought them at the duty-free shop.4.On the Plane 1.The lady wants to switch to the movie channel,but she doesnt know how to do it.Could you help her?2.Could I have vegetarian dish?3.May I have some more coffee？4.There is a charge for alcoholic beverage in economy class.5.Is there any
19、 front seat available?6.I havent got enough room to stretch my legs.Would you please change me to an aisle seat?Step 3 PracticeRole-play 1A tour leader is leading a group to check in for a flight.Act out the dialogues.Role-play 2Role-play 2 A:A:You are a tour leader and are passing You are a tour le
20、ader and are passing customs inspection before setting off customs inspection before setting off for a trip.(You bring a laptop.and you for a trip.(You bring a laptop.and you show the recipt to the officer.)show the recipt to the officer.)B:You are the customs inspector.B:You are the customs inspect
21、or.Act out the dialogue.Act out the dialogue.playroleplayroleStep 4 ExercisesI.Translate the special terms and sentences into Chinese and English.group check-inbaggage claim tagsecurity checkcustoms declaration formreturn ticketduty-free shop发票发票申报申报行李认领处行李认领处健康证明健康证明 Step4 Exercises2.Complete the dialogueA:Please show your ticket,passaport and exit card.B:Here you are.A:?(您有什么需要申报的吗？）您有什么需要申报的吗？）B:No，I dont think so.A:?(您可以打开箱子吗您可以打开箱子吗?）I have to take a look at it.B:Certainly.A:Whats it?(看上去像手表。）看上去像手表。）B：Yes.Here it is.（我在免税店买的）（我在免税店买的）A:（您有发票吗？）（您有发票吗？）B:Yes.Here it is.
