1、【 精品教育资源文库 】 第七讲 如何写 “ 投诉信 ” 在生活中，通常用写投诉信的方式解决诸如消费利益受损、正常生活和工作受到干扰等问题。 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。具体写作结构如下： 积累靓点词句 1开头部分常用语 (1)I am writing to you to complain about . 我写此信是想投诉 ? (2)I am writing to express my dissatisfaction w
2、ith . 我写此信以表达我对 ? 的不满。 2结尾部分常用语 (1)I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 (2)I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并 尽你所能改善这种局面。 (3)I hope that you will take this matter seriously and make an effor
3、t to prevent the recurrence of this kind. 我希望你能认真对待此事并努力防止此类事件的再次发生。 (4)I hope you can give me a satisfying reply and deal with this matter reasonably. 我希望你能给我一个满意的答复并合理处理此事。 仿用结构模板 Dear _， I am _ (自我介绍 ). I feel bad to trouble you but I am afraid that I have to make a complaint about _ (投诉的事情 ) The
4、 reason for my dissatisfaction is _(总体介绍 ). In the first place, _ (投诉的第一个方面 ) In addition, _ (投诉的第二个方面 ). Under these 【 精品教育资源文库 】 circumstances, I find it _ (感觉 ) to _ (投诉的方面带来的后果 ) I appreciate it very much if you could _ (提出建议和请求 ), preferably _ (进一步的要求 ), and I hope you _ (希望对方尽快回复 ) Yours sinc
5、erely， Li Hua 经典范文练背 (先补写后背诵 ) Dear Sir/Madam， I m Li Hua, one of your customers. I m writing to complain about the novel I bought from your website. Two weeks ago I_placed_an_order_on_the_Internet (我在网上订购 ) for a copy of Gone with the Wind, which is priced at $20. This morning I received it, but mu
6、ch to my surprise, I found the back cover of the book missing, which_made_me_annoyed (这使我烦恼 ). Although it won t affect my reading much, I do wish to have a perfect copy. Could you please send me another copy as soon as possible? I also wonder if you could cover the postage. I sincerely hope you_can_better_your_service (你们可以优化你们的服务 ) and that mistake won t arise again in the future. I m looking forward to your early reply. Yours， Li Hua -温馨提示： - 本文档仅为 【 全套资料之一 】 ， 欢迎点击下方按钮链接，下载全套资料！ 【 精品教育资源文库 】 请点此到 下载本文全套资料
