1、一家美一家美资资企企业业內內训训文文档档1.6TOOL?100 PPM QUALITY PROCESSOS&D*Sequential InspectionMain Process ControlTime CheckQuality AuditReview Meeting123456PerfectCheckSystemCultivatingTeamSkillImplement6TOOL*OS&D:Over,Shortage&Defect2.6TOOL-1/OS&D ActivityA system to improve quality of components found defective b
2、y monitoring,analyzing&acting on actual real time data&material supplied by suppliers.OS&D ImageEstablish full inspection systemEstablish quality information system-Real information system .Real data .Real material-Computerized OS&D managementEstablish vendor appraisal system-Quality contract (agree
3、ment of target quality)-I&P System Innovation Flow*I&P:Incentive&PenaltyFACTORYSUPPLIERSImprovementActivitiesDefectFoundReal&QuickInformationImprovedMaterialInnovation Activities Attach tag after finding a defect on the line Place collection box for defectives in the line Collect rejection&analysis
4、of same from IQC members Display rejection due to supplier Request for urgent delivery in exchange of total rejection.Supplier must receive real information and have improvement meeting (once/week)=Q-manager attend Receive improved material&follow-up2.6TOOL-1/OS&D Activity(RULE)PRODUCTIONPURCHASEIQC
5、MATERIALSUPPLIERActivities-Find defective parts-Attach tag.Supplier defect:Red.Transportation:Blue.Work defect:Yellow-Store defective parts-Issue OS&D NCR (once/day)-Provide additional parts in lieu of defected qty .Emergency delivery-Hold improvement M/T with supplier .Sunrise M/T-Collect the defec
6、tive parts(once/day)-Analyze and evaluate the cause of rejection.Classify the reason their types like internal work error or transportation or vendor-Record and manage current defect status and feed back-Display the defective parts-Organize the receipt/issuing of alternated parts to the line-Receive
7、 the defective parts-Analyze the reason-Hold improvement meeting .Daily meeting .Weekly innovation meeting (Q-manager attend)-Monthly evaluation meeting(Q-manager attend)MaterialWork defectVendor defect&TransportationReturnDataReplacement for defective partsSelf-inspection Check-listPreparedByChecke
8、dByApprovedByMACHINE/MODEL BUYERORIGIN DATEREVISED DATEPROCESS NAMEDRAWINGPARTSPECIFICATIONSELF-INSPECTION METHODREVISION NO*OS&D Stickers1.SUPPLIER DEFECT2.WORKMANSHIP DEFECTOS&D ReportPreparedByCheckedByApprovedByProduction Line:DATE:/S/NoPart NamePart NoDefect DescriptionVendorProd.QCWorkmanshipP
9、rod.QCTotalDefect StatusVendorNameQCSupervisorManagerPRODRemarksPro-Inspec-tion3.6TOOL-2/Sequential inspectionTo filter all the rejection on the line by inspecting pre-processed work totally(100%)at the next process.Sequential inspection imageAfter checking pre-processed work,do own process activiti
10、esStartAssembly Line1st Process2nd Process3rd ProcessInspect 100%in assembly processSequential inspection image-Setting sequential inspection points of each process-Check pre-process work-Attach a tag on the defected position-Feed back to the concerned operator-Record and manage repair history-Notif
11、y the defective contents to operators in the review meeting-Make countermeasuresWork-ingPro-Inspec-tionPre-Inspec-tionWork-ingPro-Inspec-tionPre-Inspec-tionWork-ing*Sequential inspection GuideITEMPROCESS NAMESequential inspection guide*Sequential inspection StickerIndividual result-Sequential inspec
12、tionNONameLINE:MONTH:PreparedByCheckedByApprovedBy1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31PtPtPtPtPtPtPtPtPtRepair RecordNOFault SHOP/:DATE :/PreparedByCheckedByApprovedByCauseAction TakenItemQty ConcernedOperationTOTAL PROD.QTY%REPAIR Remarks 4.6TOOL-3/Mai
13、n Process ControlEstablish visual management for main process(Heavy rejection,Customer complaints,critical etc.)and concentrate on improvement activity like Fool Proof.Main Process Operation-Install sign boards such as:.Major process:Customer Complain,Line Defect .Specific process:Time Check process
14、,Customers requirement .Critical process:Critical items,Standard items-Register defective process:When defect occurs-Withdraw main process:when no defect occurs-If rejection occurs establish countermeasure:attach the process-TDRE*activity when defect occurs continuously-Make a permanent countermeasu
15、re:Fool Proof-Establish check&appraisal system*TDRE:Tear Down&Re-Engineering*Sign BoardMAJOR PROCESSSPECIFIC PROCESSCRITICAL PROCESS550MM145MMMain Process Control SheetProduction QtyDefective QtyDefective RateDate1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Tot
16、alDefectRate(ppm)1,0002,000SHOPPROCESS NAMECATEGORYOPERATOROPENING DATESUPERVISORTARGET5.6TOOL-4/Time CheckTo assure component quality which are processed in house,check main control point regularlyTime Check ImageFlow ChartActivity-Check quality periodically and take action-Initial inspection:.Assu
17、re initial setting condition-Intermediate inspection:Check 4M variation .Correct specification variation of 4M at mid of production day-Final inspection:Assure the quality of finished productDecide check pointTake sampleCheckKeep sampleRecording Initial Intermediate Final Every two hourOKNGStop prod
18、uction&check early LotRecheck all(100%)Change working condition&repair-Isolate rejected lot-Stop the defective input to the next process-Decide limit level and segregate-Repair or disposal-Find out defect cause-Establish permanent solution with concerned dept.TIME CHECK SHEETCHECKED BY(SUPERVISOR):A
19、PPROVED BY(MANAGER):LINEPROCESS NAMEDURATION(/)(/)CYCLEEVERY()HROPERATORS NAMESUPERVISORS NAMENoCheck itemsSignature by supervisorMON(/)TUE(/)WED(/)THU(/)FRI(/)SAT(/)09:0011:0011:0001:0002:0004:0004:0006:0009:0011:0011:0001:0002:0004:0004:0006:0009:0011:0011:0001:0002:0004:0004:0006:0009:0011:0011:0
20、001:0002:0004:0004:0006:0009:0011:0011:0001:0002:0004:0004:0006:0009:0011:0011:0001:0002:0004:0004:0006:00Specs*Time Check Process BoardTIME CHECK PROCESS550MM145MMTIME CHECK BOARDTime Check Sheet09:0011:0011:0001:0002:0004:0004:0006:00LINE:_ITEM:_OPERATORSUPERVISOR6.6TOOL-5/Q-AUDITWe will compare t
21、he required quality level&the quality level of our products/processes and then narrow the gap.Flow ChartSelect modelFind problems/Register taskDo Q-AuditKeep RecordImprovementManage till innovatedProcessClassStep 1Step 2Step 3Outgoing AuditStep 1+Line AuditStep 2+Process(Parts)AuditMAINFOCUSRem-arks
22、-Understand customers needs-Establish outgoing inspection parameters.-Do 100%inspection-Find out weak point&improve.-Establish line process parameters.-Do regular audit.-Find out line problems&improve.-Find out process or parts problem&solve them permanentlyRegular Audit by QA along with production&
23、sometimes from Customer.Establish controlParameters.7.6TOOL-6/Review MeetingWe must naturalize ourselves to prevent defect input&improvement of such defects through systematic review.Daily MeetingWeekly MeetingMonthly Meeting-Describe process&parts defect with actual material-Conducted by supervisor
24、 with all operators-Do daily-Weekly meeting to make counter-measure(OS&D,Line Rejection)-Supervisor&Manager-Once per week-Review monthly target&result,establish next month plan-Supervisor&All Managers-Once per monthQuality Review ReportLINEDATE/PreparedbyAPPROVALPreparedbyCheckedbyHODLQC Status1.Rej
25、ection rate(/)(/)ProdQtyRejQtyPPMAPCusedAPC rejPPM rej2.Worst 5 items (Customer/Line)12345Problem&CauseCountermeasureDate Resp.SignAPCSHOPREJECTION STATUSMONTH 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31TotalProductionQtyAPC usedQtyRejectionQtyAPC Rej.RateDate
26、Rate(Unit:PPM)50100150200300APC rej.QtyShop Rejection RateAPC TARGETMonthly Line Rejection Rate2004 REJECTION RATE(PPM)JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 50100150200ProdQtyAPC usedRej.QtyAPC Rej.RateAPC rej.Shop Rej.RateAPC TARGET1-1 6 Sigma Concept levelPPM6 3.45233 46210 366,807 2308,
27、537 Process Defects Capability OpportunitySweet Fruits(Perfect Design)Bulk of fruits(Optimization)Lower fruits(7 QC tools)Ground fruits(Straight viewpt)1-1 6 Sigma Concept-I3 Sigma Level Company6 Sigma Level Company 10 15%of sales is failure cost Having 66,807 defects per Million Depends on the dete
28、ction of defects Believes that high Quality is expensive Doesnt follow systematic approach Benchmarking against competing companies Believes 99%is good enough Defines CTQs internally 5%of sales is failure cost 3.4 defects per Million Focus on process not to produce Defects Believes that high Quality
29、 creates low cost Uses D-M-A-I-C Know how Benchmarking to be the Best in the World Believes 99%is unacceptable.Defines CTQs from customer point of view1-1 6 Sigma Concept-II3 Sigma Level Company6 Sigma Level Company 54,000 wrong drug prescriptions/year Unsafe drinking water 2hrs/month No telephone s
30、ervice for 27 min/week 5 Short or long landings at the heathero airport in a day.1,350 incorrect surgical operations/week.54,000 lost articles of mail loss/hr.1 wrong drug prescription in 25 years.Unsafe drinking water for 16 years.No telephone service for 6 sec for 100 years 1 short or long landing
31、s at Heathero airport in 10 years.1 incorrect surgical operation for 20 years.35 lost articles of mail/year.1-2 6 Sigma Concept(Aspect of tools)StepsToolsDefinitionMeasurementAnalysisImprovementControlProcess MappingLogic TreePareto AnalysisQFD,FMEAGage R&RRational subgroupingsProcess CapabilityHypo
32、thesis TestingRegressionGraph analysisDOE(Design of ExperimentDirect Improvements13)SPC1-3 Understanding Basic concepts of Statistics“Z“is the measure of process capability Z=3 Z=612 3LSLUSL123LSLUSL4 5 6There are equal noOf S.D on both sidesSo for Z=3,the toleranceBand is divided into 6S.DFor Z=6,the tolerance Band isDivided into 12 S.DAs number of S.D increasesThe curve narrows down&soProcess capability increases&Thus defect decreases.Cp 2.0Cpk 1.5
