1、 NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:1 NOKIA SUPPLIER REQUIREMENTSNokia Supplier Requirements are defined in the fourteen(14)sections each of which contains a number of detailed requirement elements,in total 75.The fourteen sections are:Management responsibilityEnvironmental ma
2、nagement systemSafety managementSecurity managementProduct LiabilityQuality management systemsContract and business reviewLogisticsProduct developmentPurchasingMaterial controlProduction process controlProduct controlFacilities and utilities NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:
3、2 1.1 Business Vision and Strategy The Supplier shall have clear business vision and strategy as regards further development of the company,understanding where it stands and where it wants to be.The Management shall have a plan showing how to achieve its vision and strategy objectives.1.2 Key Perfor
4、mance Indicators The Supplier shall apply some key performance indicators such as production volumes,yields,cycle times,productivity,quality indexes,quality costs,customer complaints,suggestions,etc.to measure,monitor and review its performance.The Managementshall use these indicators to initiate co
5、rrective actions.1.3 Customer Satisfaction Program One of the Suppliers key values shall be customer satisfaction,manifested by an active customer satisfaction program based on delivery performance,customer ratings,customer surveys and interviews,etc.As necessary,the Management shall take actions ba
6、sed on the results of the program.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:3 1.4 Quality PolicyThe Supplier shall have an up-to-date,documented Quality Policy understood by the whole organisation through effective use of notices,cards,bulletin boards,newsletters,etc.The Management s
7、hall ensure that the policy is implemented at all levels of the organisation.1.5 Management Support for Quality System The Management shall support the Quality System by periodically reviewing it to verify for its continued effectiveness and,as necessary,develop it further.The Management shall alloc
8、ate the resources necessary to achieve this objective.1.6 Personnel Competence and Training The Supplier shall ensure that employees have the required education,training and experience for their jobs.The Management shall hold periodic appraisals of personnel competence and training requirements and
9、prepare training plans.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:4 1.7 Quality Improvement ProgramsThe Supplier shall have on-going quality improvement programs concentrating on themes such as Quality System development beyond ISO9001,process capability,product quality,quality costs,
10、customer returns,etc.At suitable intervals,the Management shall review the status of these programs and take actions as necessary.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:5 6.1 Quality Manual The Supplier shall have a corporate and/or plant Quality Manual giving a sufficiently detai
11、led overview of its Quality Management System satisfying the requirements of the ISO9001 or ISO9002 standard.Quality responsibilities shall be clearly defined,with reference made to important higher corporate and/or lower level documents.6.2 Document Hierarchy A description of the Suppliers Quality
12、ManagementSystem documents and their hierarchy shall be available to illustrate the structure of the system.6.3 Document ControlThe Supplier shall have a document control operationto create,check,approve,release,distribute anddelete quality system documents and data throughout the organisation.NOKIA
13、Nokia Supplier Requirements/5.7.1999/Kitty Tong page:6 6.4 Quality Records The Supplier shall define internal and external Quality Records,together with responsibilities to collect,store,maintain and dispose of them.These records shall cover both Quality Management System elements such as reviews,au
14、dits,meetings,etc.,and material and product related test and inspection data.6.5 Quality Plan The Supplier shall perform product specific quality assurance activities in accordance with documented procedures and/or quality plans.Quality plans as required for Nokia specific components are subject to
15、mutual approval.6.6 Internal Quality AuditsThe Supplier shall perform Internal quality audits using qualified auditors in accordance with documented procedures and active plans.The Supplier shall review the results,plan corrective actions with follow-up and verify their effectiveness.NOKIANokia Supp
16、lier Requirements/5.7.1999/Kitty Tong page:7 6.7 Corrective and Preventive Actions The Supplier shall have a documented corrective and preventive action system with input coming from various sources such as design reviews,audits,incoming inspections,in-process monitors,product qualifications and tes
17、ts,customer complaints,field failures,etc.Output shall be in the form of corrective actions,whose effectiveness the Supplier shall verify.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:8 NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:9 2.1 Environmental PolicyThe Supplier shall
18、 have an up-to-date,documented Environmental Policy including the commitment to continuous improvement of the environmental performance.The policy shall be understood by the whole organisation through effective use of notices,cards,bulletin boards,newsletters,etc.The Supplier shall also be able to p
19、rovide evidence of implementing the policy.2.2 DocumentationThe Supplier shall have the Environmental Management System appropriately documented,preferably in accordance with the requirements of the ISO14001 or other applicable standard.2.3 Legislative ConformanceThe Supplier shall conform to legisl
20、ative requirements for the protection of the environment and applicable industry codes of practice including those used by Nokia and its Customers.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:10 2.4 Waste Management ProgramsThe Supplier shall have programs for the efficient recycling an
21、d disposal of waste materials and manufacturing by-products,and shall be able to provide supporting data.The Supplier shall also have investigated the recycling of the Companys own products once they have reached the end of their life-cycle.If a Subcontractor is used for waste disposal the Supplier
22、shall determine the Subcontractors capability for carrying out this task by means of on-site inspections or third party certification of the site.2.5 Air,Water and Soil Emission Programs The Supplier shall have programs for the efficient treatment and control of emissions to air,water and soil,and s
23、hall be able to provide supporting data.2.6 Ozone Depletion Programs The Supplier shall have already eliminated,or have a detailed plan to eliminate,the use of all Ozone Depleting Substances(ODS).NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:11 2.7 Incident RegisterThe Supplier shall hav
24、e an Incident Register to record all incidents affecting the environment.The Supplier shall also have a system for reporting such incidents to appropriate local and governmental authorities,councils or agencies.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:12 3.1 Emergency PolicyThe Supp
25、lier shall have a documented and implemented Emergency Policy including an evacuation and rescue plan.Periodic evacuation and rescue drills shall be arranged and the results of such exercises recorded.3.2 Occupational Safety The Supplier shall take occupational safety precautionsthroughout the organ
26、isation for dealing with hazardousmaterials,noise,powered-up equipment,etc.by meansof safety instructions and protective clothing and hearing protectors in certain areas.3.3 Document and Data Safety The Supplier shall have a system such as fire-proof cabinets for documents,computer virus scan provis
27、ions,electronic files backup,etc.for ensuring that all documents and data are protected against damage and deterioration.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:13 3.4 Preventive Actions The Supplier shall take necessary steps to prevent and detect emergency incidents by means of f
28、ire and smoke alarm systems,sprinklers,etc.Applicable personnel,e.g.in the form of Emergency Response Teams shall be trained to deal with emergencies.3.5 Production Recovery PlanThe Supplier shall have a documented Production Recovery Plan to deal with incidents affecting a production line or the wh
29、ole plant.This plan shall include product specific documentation to continue production.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:14 4.1 Security PolicyThe Supplier shall have a documented and implemented Security Policy covering buildings,employees,documents and data systems.The Sup
30、plier shall be able to provide evidence of the effectiveness of the policy.4.2.Access Control The Supplier shall have access control by means of controlled key cards,code locks,etc.to areas where new developments are taking place or where Nokia confidential information is stored.NOTE:This is not a r
31、equirement for standard component manufacturers where no Nokia confidential information is supplied.4.3 Confidentiality Agreement Policy All employees of the Supplier are subject to the provisions of a Confidentiality Agreement,either separately or as a part of the work contract.Employees shall be a
32、ware of the meaning of the agreement in practice.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:15 4.4 Preventive Actions The Supplier shall take actions to prevent breaches of security including the integrity of documents and data systems by providing lockable document cabinets,computer
33、user Ids and passwords,“firewalls”,etc.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:16 NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:17 5.1 Liability ProtectionThe Supplier shall take necessary steps,from product development to final test,to protect against future product li
34、ability actions.Non-hazardous and safe materials and components shall be used in products and their approval obtained from authorities as applicable(e.g.CE,UL).5.2 Liability Insurance The Supplier shall have a Liability Insurance for finished components and products world-wide,with no exclusions for
35、 any geographic areas.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:18 9.1 Development FlowThe Supplier shall carry out product development in accordance with documented flow charts with reference made to applicable procedures and/or quality plans.Product change control shall be incorpor
36、ated in the flow chart.Any part of the product development that is subcontracted shall be indicated.9.2 Development Tools and SoftwareThe Supplier shall validate all development and design tools and software such as those used in Computer Aided Design(CAD),including new versions,and control them in
37、accordance with documented procedures.9.3 Design ReviewsThe Supplier shall hold formal Design Reviews in order to systematically review the product development and data at certain milestones.Minutes of the reviews and related data shall be available as a Quality Record.NOKIANokia Supplier Requiremen
38、ts/5.7.1999/Kitty Tong page:19 9.4 Product Verification,Qualification and Validation Products shall be verified,qualified and validated in accordance with documented procedures.Resulting data shall be available as a Quality Record.9.5 Product Design Changes The Supplier shall notify Customers of pro
39、duct designchanges and modifications made after the product is approved.Change histories shall be available as a Quality Record.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:20 NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:21 7.1 Contract Review SystemThe Supplier shall have
40、a formal contract review system in order to convert Customer requirements into Suppliers internal ones as regards requests for quotation,purchase agreements,orders,etc.The Supplier shall be able to provide evidence of use of the system.7.2 Business ContactsThe Supplier shall nominate contact person(
41、s)such as an Account Manager to consistentlyhandle business operations between Nokia and the Supplier.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:22 8.1 Ordering ProcessThe Supplier shall be able to clearly define the ordering process,preferably in the form of flow charts,from order pl
42、acement to product delivery.The Supplier shall also be able to specify associated lead-times for the major steps of the logistics chain.8.2 Production Planning The Supplier shall use documented production planning processes and software,if applicable,to plan and allocate production capacity includin
43、g Subcontractors in order to fulfil Customer orders and flexibility requirements.8.3 Distribution MethodsThe Supplier shall have defined product distribution methods as regards intermediate stores,distribution centres and means of transportation on a global basis both for normal and urgent deliverie
44、s.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:23 8.4 Delivery Performance and Improvement Plans The Supplier shall have documented procedures for monitoring internal and external delivery performance and have active delivery performance improvement plans.The Supplier shall also have a
45、system for notifying Customers of potential delivery problems.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:24 10.1 Subcontractor and Supplier Selection The Supplier shall select Subcontractors and Suppliers of materials to production,according to documented procedures.The Subcontractors
46、 and Suppliers are subject to the provisions of a Non-Disclosure Agreement(NDA)covering the Suppliers Customers confidential information,too.10.2Subcontractor and Supplier Control The Supplier shall continuously monitor Subcontractor and Supplier performance by some key indicators such as quality in
47、dexes,assessment results,ratings,etc.The Supplier shall have a system to make complaints and claims to Subcontractors and Suppliers.10.3Purchasing Documents The Suppliers purchasing documents shall include all information necessary to define materials or products to be ordered.Such information inclu
48、des item name,specification,revision level,quantity,delivery time,price,transportation,etc.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:25 10.4Purchaser Supplied Product Control The Supplier shall have a procedure to control materials or products supplied by the Purchaser,i.e.Customer,t
49、o be incorporated into the final product.NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:26 NOKIANokia Supplier Requirements/5.7.1999/Kitty Tong page:27 11.1Incoming Material Verification The Supplier shall verify incoming materials used for production for conformance to relevant specifica
50、tions.Such verification consists of incoming inspection reports,certificates of conformance,certificates of analysis,etc.,which shall be available as a Quality Record.11.2Material Release for Production The Supplier shall have an operation that releases material for production and positively identif
