1、 邱燕群邱燕群 计算机应用计算机应用20132013级级珠海市第一中等职业学校珠海市第一中等职业学校Unit 4 Ill have my watch replaced4GainedGained basic basic knowledgeknowledgeactive and cooperativeQuick-minded easily get bored and unmotivated1.Analysis of the Students Activities Activities loverslovers没有完美的个人只有完美的团队雁行理论造就团队凝聚力团队作战不能出力个人作战没有能力2.An
2、alysis of the Teaching Material Unit 4 I will have my watch replacedListening&speaking Basic Module(Book 3)Higher Education Press Cognitive Objectives(认知目标）：认知目标）：-to identify and undertsand the words about complaint;-to understand the main ideas of the dialogues.01 Competence Objective（能力目标）：（能力目标）
3、：be able to make a complaint or express other experience,usingthe words and expressions learned.02 Affective Objectives（情感目标）：（情感目标）：-to encourage students to deal with complaint professionally;-to strengthen students conciousness of cooerpation,competition and prpfessional quality033.Analysis of th
4、e Teaching objective Teaching focuses(教学重点）教学重点）:-to learn some useful words and expressions on making a complaint;-to develop students listening and speaking competence about dealing with complaint.01Teaching difficulties（教学难点）（教学难点）:-how to use IT to motivate the students to get involved in the cl
5、ass activities;-to finish the acitivity dealing with complaint sucessfully.023.Analysis of the Teaching objective Task-basedapproach4.Teaching and Learning Methods Teaching:Learning:Game-playingapproachSituationalapproachcommunicativeapproachIndependentlearningCooperativelearningTeam competition0102
6、03060504feedback checkinggame playingvideo appreciationsummary and evaluationlistening practice and jigsaw readingprofesional role simulationPre-classAssignment5.Teaching ProceduresIn-classAssignmentAfter-classAssignment self learning请在此处输入您的标题 download the e-dictionary upload the new words and lear
7、n thempre-read the dialogue Questions:When will we make a complaint?discuss the questions on we chat group4.Teaching ProceduresPre-classAssignment4.Teaching Proceduresassign tasks-discussion-answers sharing5.Teaching Proceduresprepre-class-classAssignment Assignment 4.Teaching Proceduresin in-class-
8、classAssignmentAssignment0 01 1/group work/group workTo pick up the appropriate words for the following items:camera,T-shirt,leafletPurpose:Purpose:to help learn the words in to help learn the words in a convenient and a convenient and enjoyable wayenjoyable waybroken,badly damaged,incorrectly produ
9、ced,of the wrong size,there is something wrong,delayed,full-color,cheap,broken,badly damaged,incorrectly produced,of the wrong size,there is something wrong,delayed,full-color,cheap,broken,badly damaged,incorrectly produced,of the wrong size,there is something wrong,delayed,full-color,cheap,broken,b
10、adly damaged,incorrectly produced,of the wrong size,there is something wrong,delayed,full-color,cheap,Hand out for students on the blackboard0 02 2/game playing game playing.4.Teaching ProceduresPre-classAssignmentTo review the words and expression by playing match gamePurposes:Purposes:1)to easily
11、learn the new to easily learn the new words when having fun;words when having fun;03.03.Video appreciationVideo appreciationBecause the shirt is of the wrong size.Id like to have this shirt replaced.4.Teaching Proceduresin-classAssignmentTo watch a video about making a replacement of shirtPurposes:P
12、urposes:1)to draw students to the topic easily have his watch replaced.4.Teaching Proceduresin in-class-classAssignmentAssignment04.listening practice04.listening practice1)listening for gist of the dialoguePurposes:Purposes:1)to help get an initial impression on the materials Name of the CustomerTi
13、mItem watch alarmProblem something wrong with the alarm something wrong with the belt of the watch other:_Time of Purchase this week last week other:_Solution replace refund other:_Customer Signature_04.listening practice04.listening practice2)listening for specific informationPurposes:Purposes:1)to
14、 train the learning strategy of taking note in-classAssignment4.Teaching Procedures01Ive got to go now.Ill have to go to the shop before work.022)Whats the matter?3)Ill have to have my watch replaced because there is something wrong with the alarm请在这里输入您的标题4.Teaching Proceduresin-classAssignment04.l
15、istening practice04.listening practice3)jigsaw reading(RoundRound 1)1)030101The alarm The alarm doesnt work doesnt work and when I took and when I took off the watch off the watch yesterday,I yesterday,I found it left a found it left a green mark on my green mark on my wrist.wrist.0202I bought I bou
16、ght this watch this watch in your in your shop but it shop but it doesnt doesnt work very work very well.well.0303Good Good morning,morning,what can what can I do for I do for you?you?0404what is hat is the mattthe matter请在这里输入您的标题04.listening practice04.listening practice4)jigsaw reading(Round2Roun
17、d2)in in-class-classAssignmentAssignment4.Teaching ProceduresPurposes:Purposes:1)make reading more interesting2)to get more familar with the passage 时间线I bought it one week ago and its still under guarantee.Im so sorry for the inconvenience we have caused you.Would you like a refund?When did you buy
18、 this watch?No,Id rather have the watch replaced please.No,I took it off before taking the showerDid you wear it Did you wear it in the shower?in the shower?07010203040506in-classAssignment4.Teaching Procedures04.listening practice04.listening practice4)jigsaw reading(Round 3Round 3)Purposes:Purpose
19、s:1)make reading more interesting2)to get more familar with the passage Tim:Tim:Mom:Mom:Tim:Tim:Ive got to go now.Ill have to go to the shop before work.Whats the matter?Ill have to have my watch replaced because there is something wrong with the alarm.Tim is leaving home.Tim is talking to the staff
20、.Staff:Tim:Tim:Staff:Tim:Good morning!How can I help you,sir?I bought this watch in your shop but it doesnt work very well.What is the problem?The alarm doesnt work and when I took off the watch yesterday,I found it left a green mark on my wrist.Listen and checkin-classAssignment4.Teaching Procedure
21、sDid you wear the watch in the shower,sir?No.I took it off before taking the shower.When did you buy this watch?I bought it one week ago and its still under guarantee.Im very disappointed at its quality.Im so sorry for the inconvenience we have caused you.Would you like a refund?No,Id rather have th
22、e watch replaced please.No problem,sir.Would you please show me your receipt so that I can take down some details?Well get this watch exchanged for you in no time.Thank you.Read aloud.Staff:Tim:Tim:Staff:Tim:Staff:Tim:Staff:Tim:in in-class-classAssignmentAssignment4.Teaching ProceduresA:Ill have thi
23、s.B:What is the problem?A:I bought this in your shop but.B:Did you.A:When did you buy it?B:Im sorry for the inconvenience weve caused you.Would you like a refund?Purpose:1)to help students say in a logic wayto set up their confidence4.Teaching Procedures05.pressional role 05.pressional role playingp
24、laying1)work in pair and role play the dialoguein in-class-classAssignmentAssignment You are a customer and last week you bought a mobile phone online.Unfortunately,it didnt work yesterday without any signal.You would like to return the goods and ask for a refund by calling the telephone service.You
25、 are a telephone service of Jingdong and deal with all kinds of complaints.A customer is calling to about about the mobile phone he bought yesterday.You are a customer of Vanguard supermarket.Yesterday you bought a box of yourget in the supermarket.But when you arrived home,you found the yougort is
26、expired.You want to get it replaced.You ared a manager of Vangard supermarket.A customer is making a complaint about the yourgout she bought yesterday.You have to deal with it.4.Teaching Procedures05.pressional role 05.pressional role playingplaying2)choose a card and role play the dialoguein in-cla
27、ss-classAssignmentAssignment You are a customer and last week you bought a mobile phone online.Unfortunately,it didnt work yesterday without any signal.You would like to return the goods and ask for a refund by calling the telephone service.4.Teaching ProceduresPurpose:1)to help students practise sp
28、eaking englishto cultivate professional conciousness05.pressional role 05.pressional role playingplaying2)choose a card and role play the dialoguein in-class-classAssignmentAssignment You are a telephone service of Jingdong and deal with all kinds of complaints.A customer is calling to about about t
29、he mobile phone he bought yesterday.4.Teaching ProceduresPurpose:1)to help students practise speaking englishto cultivate professional conciousness05.pressional role 05.pressional role playingplaying2)choose a card and role play the dialoguein in-class-classAssignmentAssignment You are a customer of
30、 Vanguard supermarket.Yesterday you bought a box of yourget in the supermarket.But when you arrived home,you found the yougort is expired.You want to get it replaced.4.Teaching ProceduresPurpose:1)to help students practise speaking english2)to cultivate professional conciousness05.pressional role 05
31、.pressional role playingplaying2)choose a card and role play the dialoguein in-class-classAssignmentAssignment You ared a manager of Vangard supermarket.A customer is making a complaint about the yourgout she bought yesterday.You have to deal with it.4.Teaching Procedures05.pressional role 05.pressi
32、onal role playingplaying2)choose a card and role play the dialoguein in-class-classAssignmentAssignmentPurpose:1)to help students practise speaking englishto cultivate professional conciousness You are a customer and last week you bought a mobile phone online.Unfortunately,it didnt work yesterday wi
33、thout any signal.You would like to return the goods and ask for a refund by calling the telephone service.You are a telephone service of Jingdong and deal with all kinds of complaints.A customer is calling to about about the mobile phone he bought yesterday.You are a customer of Vanguard supermarket
34、.Yesterday you bought a box of yourget in the supermarket.But when you arrived home,you found the yougort is expired.You want to get it replaced.You ared a manager of Vangard supermarket.A customer is making a complaint about the yourgout she bought yesterday.You have to deal with it.4.Teaching Proc
35、edures05.pressional role 05.pressional role playingplaying2)choose a card and role play the dialoguein in-class-classAssignmentAssignmentPurpose:1)to help students practise speaking english2)to cultivate professional conciousness单词：replacereplace,alarm,leaflet,badly,damage,mark,waist,detail,inconven
36、ience.句子：1.Can you show me your receipt?2.i will have my watch replaced 3.I am very disappointed at its quality.4.Its still under guarenteed.5.I am sorry for the inconvenience we have cause you.4.Teaching Procedures06/Summary and Evaluation.06/Summary and Evaluation.Purpose:Purpose:to develop studen
37、ts self-check ability.Students summarize what words and expressions they have learned.Blackboard DesignIn-classIn-classAssignmentAssignment4.Teaching Procedures01/Homework Assigning.01/Homework Assigning.1.Compulsory1.CompulsoryWrite down the key words and expressions and sentences in the class.2.Op
38、tional2.OptionalTalk about your shopping experience when you have to make a complaintPurpose:Purpose:to consolidate what theyve in classAfter-classAfter-classAssignment Assignment 4.Teaching Procedures0 02 2/Assessment./Assessment.PurposesPurposesto make the evaluation system fairer and more reasona
39、ble.Peer,self,and teacher assessments of students homework.After-classAssignment 12345I can understand the text.I can use the words to make a make a complaintcomplaint I have learned skills of making a complaintmaking a complaint I can work well with my partners.I can engage in the learning tasks.Le
40、arn with fun.Funny word games not only can raise studentslearning interest,but also improve their learning efficiency.01Learn by doing.Role play improves students speaking ability.02036.Teaching Reflectionprofessional situational simulation.taking professional role cultivate the students prossional
41、conciousness,which is quite helpful for their future career.04The evaluation system is fairer and more reasonable.Thereare peer,self,and teacher assessments of students homework.A Advantages:dvantages:5.Teaching ReflectionDisadvantages:Disadvantages:The professional role play Task is a bit difficult,more is needed to encourage the students to practice speaking.2015年年5月月
