1、Check in(Registration)Front DeskReception Desk of Executive Floor行政楼层接待处行政楼层接待处“行政楼层接待处”（reception desk of executive floor)其功能跟一楼大堂的前台（front desk)大致上是一样，主要是让入住该（些）楼层的客人能享受一个较“尊贵”的特级待遇，在入住和离店手续所花时间（等候时间最短）、舒适度（可以坐着办手续）、个人私隐（绝少有别人挤在你边上）等方面都有所改善。两者不同者，只是“前台”是面向所有客人，而“接待处”就专门服务行政人员楼层的客人而已。Room Card/Room
2、 KeyRegistration Form(入住登记表）入住登记表）Passportbellman n.行李员行李员 TheProcedureofDoingChick-in Step1:Asking the guest to fill in the form Step2:Letting the guest show the ID card and credit card Step3:Receiving the deposit from the guest Step4:Asking for the departure time Step5:Confirming all information a
3、nd give back ID card and credit card Step6:Offering room key and sending wish to the guestDialogue 1 Did the man make the reservation before?What kind of room does Mr.White want?Is there any room available for Mr.White?How long does Mr.White want to stay?No,he didnt.A room with a king-size bed and a
4、 bath.Yes,there is.For two nights.43.1590$Peter Whitemalepassport6.16.31108800RMB/night City Wall Hotel1.May I help you?=_？=_？2.Have you made any reservation?=Do you have a _ with us?3.Wait a moment please.=_4.Please show me your passport.=_ I see your_?May I(看一看）_ your（身份证）_?5.Please fill in this r
5、egistration form?=Would you mind _out the _?reservationJust a minute/moment.Maypassporthave a look at ID cardfillingregistration form您有预订吗？Different Expressions(表达方式）6.How are you going to pay,_cash or _credit card?=How would you like to make your payment(n.付款）?7.Here are the _to room 1108.8.The _wi
6、ll show you up with your baggage.=Our _will _you to your room.9.I hope youll enjoy your stay with us.=_inbyroom keybellmanbellmanbring/takefill in&fill outfill in:填写空白的内容fill in the blanks 填空fill out:完整的填写fill out the form 填写表格 RevisionTranslate the Chinese into English.空房空房/可售房可售房 保证金保证金/押金押金 登记登记
7、入住入住 签名签名 支付，付款支付，付款 给给某人安排某事某人安排某事 availablerooms deposit registration check-in signature payment arrangesthforsb 您做过预订吗？您做过预订吗？请稍请稍等。等。请请出示您的护照。出示您的护照。请请您填写一下这个表格。您填写一下这个表格。Haveyoumadeanyreservation?Waitamoment,please.Pleaseshowmeyourpassport.Pleasefillinthisregistrationform.你想用现金还是信用卡付押金你想用现金还是信用
8、卡付押金？这是这是1108房的房的房卡房卡。行李员会带您去房间行李员会带您去房间。希望您住的愉快。希望您住的愉快。Howdoyougoingtopay,incashorbycreditcard.Hereistheroomkeyforroom1108.Thebellmanwillshowyouuptotheroom.Ihopeyouenjoyyourstaywithus.Dialogue 2 WhatkindofroomdoesPeterWhitewanttostayin?DidMr.Whitehaveareservation?IstherearoomonthelowerfloorforMr.W
9、hite?A double room with bath.Yes,he did.No,there isnt.Exercise R:MayIseeyourpassportplease?R:CouldIpaybycreditcard?R:MayIknowyourdeparturetime?R:Haveyoumadeanyreservation?G:Imafraidnot.G:Perhaps10:00.G:Hereyouare.G:Certainly,sir.Fillintheblanks 1.Could I pay by _ _?2.May I know your _ time?3.Would y
10、ou mind _ _ this registration form?4.Could you arrange a king-size bed room _ _ _ us?5.I want to stay here _ the April 15th _ 17th.credit card departurefilling in with bath forfromtoPair work A walk-in guest wants to stay in the City Wall Hotel.But the hotel is fully booked.Some useful expressions:I
11、m afraid/sorry.Would you like to try.I would suggest We can recommend you another hotel if you like.Listening R:Goodafternoon,sir._?G:Goodafternoon,_ R:Oh,Imsorry,Mr.White,_ G:No,thanks.Idliketostayatyourhotel.Itsmoreconvenient.May I help youIm Peter White.I want a single room with a bath for two ni
12、ghts.All rooms are booked up.Would you like meto get in touch with another hotel for you?R:Then_instead?G:Howmuchisthedoubleroom?R:_ G:ThatsOK.Illtakeit.R:MayIsee_,please?G:Hereitis.R:Couldyou_?G:Oh,Illtakecareofit.Thanks.would you mind having a doubleroom1000 per nightyour passportfill in the regis
13、tration formClass Activity 全班分成两组，一组扮演全班分成两组，一组扮演预订员，预订员，一组扮演顾客，每组成员轮流进行一组扮演顾客，每组成员轮流进行对话，顾客要尽可能多的问问题（对话，顾客要尽可能多的问问题（例如房型，特殊要求），而预订员例如房型，特殊要求），而预订员要尽可能礼貌地回答问题，最终选要尽可能礼貌地回答问题，最终选出班上出班上的的“最佳预订员最佳预订员”和和“最难最难缠顾客缠顾客”。Translation1.1.Could you arrange a king-size bed Could you arrange a king-size bed room
14、with bath for me?room with bath for me?2.2.May I see your passport please?May I see your passport please?3.3.Have you made any reservation?Have you made any reservation?4.4.Could I pay the deposit by credit Could I pay the deposit by credit card?card?5.5.Would you mind giving us two name Would you mind giving us two name cards?cards?
